Arcpoint Labs Of Covington's Online Review Report Card

The most fast, efficient, friendly and dependable lab experience ever! Highly recommend this lab without reservations!

If you are looking to have a COVID test, know that it is $70 out of pocket for a rapid test. They do not accept insurance. I was NOT told this when I called for an appointment. I was only told to pull into the parking lot and call back when I arrived. I was then told someone would be out soon. After a bit of a wait, someone came out and asked if I had registered online (NO one told me to do this), so he left and said he would come back after I was done. He came back after another wait, swabbed my nose, and asked how I would be paying for it. Thinking it would be my insurance copay, I asked what the charge would be. He said $70 and they do not file insurance. My insurance won’t even cover it without a doctor’s order. Had to wait AGAIN to get results that was supposed to take 15 mins. It took awhile to even find a location that had tests tests and not a 5 hour wait (no exaggeration). Lesson learned. I had called the 211 info line because everywhere that I called using my Google search did not have appointments available or tests in some cases.

Top notch customer service. I needed a COVID-19 test within 72 hours of boarding my flight back home (British Columbia) and Todd stayed late to ensure I was able to get a rapid test. Total time between calling ARCpoint labs and getting my results was amazingly fast. Highly impressed!

Abita Lumber partnered with ARCpoint Labs, and Todd Rowland approximately 2 1/2 years ago. Todd and his team have provided exceptional services in the most timely and professional manner. Todd has provided me with valuable resources and information that has helped me streamline processes and be more efficient in today's ever changing business environment.

Todd and the team over at ARCpoint Labs of Covington were so helpful with our specific case. They were very swift with getting us the results we were looking for, and took the time to answer all of our questions in any of the matters pertaining to the tests. It was the personal touches by Todd that made the entire process understandable and smooth. Thanks for making it a great experience.

Todd is a responsive and easy person to work with on our drug screen program. The set up and transition was flawless and he remains to be a helping hand for our business.

Our company Retif Oil & Fuel, LLC used a different Drug & Alcohol program called DISA when we met Todd Rowland with ARC Point. The change was the best thing we could have done. Every time we have our quarterly pulls and send our drivers for their testing we have an immediate response. If we have any type of issue (wrong form was used at a facility, wrong test was performed at a facility) Whatever the issue. I can call Todd Rowland and the problem and/or issue is addressed immediately. I would recommend ARC Point and Todd Rowland to any company to assist in their Drug & Alcohol programs.

Very great services quick results very nice people and A+service

I’ve used ARC Point labs on multiple occasions. I’ve never been disappointed and they are super friendly and easy to work with.

Todd was an absolute pleasure to work with , he went above and beyond to make sure our testing was done quickly and professionally. I would highly reccomend ARCpoint Labs !!!