Ochsner Medical Center- West Bank's Online Review Report Card

The worst staff ever took my son had an ear infection we had to wait over hour 30 minutes just for someone to see him and waited another 2 hours just for them to give him some antibiotics Worst staff , just wasting time for them just to charge the insurance companies more money

I was brought here from a nearby mental health facility after reporting pelvic pain to one of the nurses or therapists there. I was also approaching 6 months of pregnancy. I didn't really think much of the pain I was having. It was bearable, didn't make me think of contractions, and I really chalked it up to extreme anxiety because the facility was horrible. But, understandably, the facility didn't want to take a risk, so they sent me to Ochsner to be checked out by labor and delivery. The staff quickly found out that I was experiencing contractions, likely from dehydration since I was too stressed to get water at the behavioral health facility. Everyone was very good about keeping myself and my husband informed about the condition. I was put on a magnesium IV, saw a very friendly OB, Dr. Vuong, several times, and was provided information about what to expect if the baby is premature by the premie specialist. Since I was there from a psychiatric hold, I had to have a sitter in the room at all times. They were very sweet ladies who chatted with me and treated me like a person, rather than like a psych case. Nurse Tina is an absolute angel. She worked hard to help make contact with my psychiatrist and Ochsner's remote psychiatrist to see if I could be released to a different mental health facility or even to go home after I completed treatment at Ochsner - contractions stopped, and baby was fine! - so that I could be in a less stressful environment which was obviously recommended following my condition. Thanks to her and another lady I didn't get to meet (don't know her name, just know my psychiatrist mentioned another lady she spoke to), I was able to discharge home and relax there. Thanks especially nurse Tina. Nick, baby Lily, and I appreciate you. All of the staff we interacted with were great though.

They’re not the worst. Also not the best Also not the best. You’ll probably spent more time in waiting room than actually being seen by a doctor. I’ve spent an entire evening in the ER just to be misdiagnosed, prescribed aspirin and sent home. Went to a different hospital and they found the real issue and were able to perform necessary lifesaving surgery. Every hospital has its flaws. This has been my primary hospital primarily due to location/convenience. If there were another option with good standing i’d definitely make a switch and give a try

I have sickle cell and I’m in the ER. The nurse told me I’ll be getting medication shortly it has now been 4 hours. I’ve pressed the button only to get ignored and told that they’ll be back shortly only for them to never come back. When I press the button I’ve watched nurses walk past the room without even checking to see what was going on. I’ve been told that I’m getting one medication and I end up getting something completely different. The communication is awful and I have to press the nurse button 6-7 times just to get medication.

A good hospital very conveniently located on Belle Chasse Highway. Used to be named Meadowcrest Hospital before Ochsner bought it.

With all do respect to the weekend shift in the third floor y'all were great to us. But unfortunately we didn't meet until we had to deal with the garbage that worked the rest of the shifts. I dont have to go off threaten to be transferred to be treated right. It to long of a story to even explain. But if im dying i wont come to this hospital if it was the last one available for me.

I was there in emergency 06/18/2023, I could not have had a better experience. The entire staff that assisted me were all incredibly professional and caring. The areas I was in were all very clean and organized.

6/26 STARTING 730AM HORRIBLE CARE - I WOULDNT LET A DYING NUTRA BE TREATED THE WAY I HAVE BEEN TREATED ALL DAY TODAY

Would not make exception for 5 family members into room when my father was dying. Rude and insensitive during trying time.

Rude during difficult time of dying family member and would not make exception for 5 family to be in room. Head Nurse Emily (would not provide last name) and Security Guard Robert Robert's insensitive and we were told "that is policy". Patient Advocate was helpful in assisting entrance into hospital following 40 minute wait for child to enter though day before this was not an issue. Nurse Rick was very helpful and sensitive but Director of Nursing and other staff members should look into a different profession. I am a Nurse and would never treat family of dying patient in this manner.