Avenues Recovery Center at Townsend's Online Review Report Card

I have nothing but good things to say about this program they helped me get over my addictions in a comfortable environment they supplied me with the tools to be a productive citizen and helped me make a plan after I leave I would recommend this place to anyone who is ready to fix their life

Avenues gave me a experience of a life time the staff were nice and attentive. The nurses are very caring. They taught me tools I'm going to use for the rest of my life.

The staff and Counselor’s where awesome and made my experience at the facility very pleasant .

If you really want to change your life and want to get clean and sober, this is the place! I went in very confused and very sick (still drunk). They kept a close eye on me, especially Miss Opal, to make sure I was going to be okay as I blew a .5 when I came in. Dr. J made sure I was medically safe and comfortable for my detox period and was very attentive to any negative side effects I had from medication.The staff is super friendly and helpful. They teach you how to communicate about your feelings and also how addiction works in the brain. They also do weekend outings to have some fun and blow off some steam. After completing the program I did have a relapse, but BECAUSE of this program and the tools they taught me I was able to dig my heels in the sand and start over. I now have almost 6 months sober, which I never thought was possible in my life! Thank you guys for literally saving my life

I'm still on the waiting list going on a month now can someone please please please help

Highly recommend. My daughter was a client here. Staff is incredibly kind and very attentive to clients' particular needs, for example, dietary issues.. Was also very helpful and knowledgeable about what is and is not covered by insurance.

Townsend stands as an amazing experience for me. I wasn't sure what to expect upon intake, but I quickly realized the friendly and welcoming nature of each staff member. Kenny demonstrated empathy with kindness, while Mickey was the first to greet me and speak to me like a human being – not just a patient. Ms. Donna could not be a better Program Director showing utmost professionalism and fairness at every step. Dr. J is caring and truly listens to her patients' needs! I recommend this facility to anyone looking to embark on the best path their lives can take after addiction. I could not show more gratitude to each tech, nurse, counselor, or medical team member all whom made my stay comfortable and, so far, a complete success in my sobriety journey! Thank you!

I would love to go here. I will be praying for this, I can tell from my recovery center research this is not your average detox center, it's in a league of it's own. One I would love to see. Here's to hoping my friend in Nola agrees. I need to get off the 90mg of methadone I'm on & I've been unsuccessful at my current outpatient clinic. They seem to encourage raising your dose more than assist in lowering it safely as I feel being on it since 2013 is a bit longer than I expected.

Avenues set me on a new path. They turned my dreams into a tangible reality. The three months I spent there, I see as like a different kind of boot camp, but similar to how Parris Island was. That's just to say that it's not going to be a fun vacation all the time, but you'll have memories you'll keep forever. Look at it as the most fun you never want to have again.Being from Georgia, yeah the food is good. I lived in the duplex with the pool across the street. No, you can't swim in it when you want, but you'll get to on occasion. These people will take care of you.They really help you understand the full picture of addiction , or the 'family problem'. You'll understand how using affected others, and how it affected you. It's a refreshing point of view when you start to see things differently. All the peers I kept in touch with have been sober for a year now.Mostly everyone that works there has had a significant past with substance abuse, so you won't be around folks with no empathy. You'll see picture perfect examples of how recovery is possible.I traveled almost 500 miles during the initial peak of the pandemic to get here in May 2020, and it follows enlisting as being the best choice I've ever made.These people are wizards.

I was very pleased with everyone (staff and community). I would suggest anyone who is serious about recovery and wanting to get sober to come here. I've been to several detoxes and one treatment center before but this one really topped my past experiences. They provided me with all the necessary tools to succeed!!! Thanks EVERYONE !!!!!

I loved everything about my stay here the staff really has a way with making you feel like there are still people that care and love us and really bend over backwards to make sure you're as comfortable as they possibly can i would 100% recommend this place to other people looking for help 💕

Have some of the best counselors and curriculum. Very clean and recovery oriented place. Good food as well.

This place was great. In my experience here it wasn't hard to tell that every staff member genuinely cares about your recovery. I learned a lot about the decease of addiction and the many ways to deal with it. They set you up with all the tools and coping skills you would need to help further your sobriety when you get out. The counselors here are top notch and very well practiced in their work. they helped me out very much!

I came into treatment here at Avenues in New Orleans East for my first time as a 21 year old, both nervous and anxious, as I had no idea what to expect. The staff, as well as the community, welcomed me with open arms, and I was shocked to feel such love and care coming from a rehabilitation center. Throughout my stay, I was consistently checked on, worked with, and felt prioritized by every member of the staff. They do extremely well at keeping the community aspect here open-minded and welcoming, as well as friendly. I can not speak for any other treatment center, but I can say with certainty that coming here was the best decision I have ever made for myself.

Avenues Recovery was an absolute life-changing experience for me! I went in a suicidal, hopeless, helpless shell of a man, praying for a ray of hope. I had absolutely no direction in life and needed nothing short of a miracle. The staff was SO friendly, caring, and genuinely encouraging. They show compassion with their actions and help the fainthearted find hope. It's amazing how much growth can happen in 28 days when awesome people instill loving humanity! I went in a wreck and left with hope, direction, and a full game plan which gives me confidence through attainable goals! I am now in long-term treatment with a smile on my face and gratitude in my heart! I want to thank Dr. J, George, Donna, Mickey,Cassie, Ashley, Rob, Derek, Steve, Anthony, Britt, Amanda, Mr. C, Leana, Latoya, Saudi, Beyonce, Samantha, Erica, Ariel, Flo, Keisha, and Latasha. This all star staff needs recognition and I pray God blesses their kind hearts a hundred times over. Please forgive me if I left out any staff members, because they are all saints. I strongly recommend Avenues to the addicted community!

I had a good time at avenues. They helped me out a lot and I’m happy I made the choice to go. I would give 5 stars but…. The food is not that good lol but other then that it saved my life and the staff are very nice. Only few things they need to change is the med line, like get two med lines and longer lunch breaks. Actual mediation rooms that are sound Proof because it’s hard when people go in and out the group room. They could do food menus, like you can pick what you want. Umm but honestly it’s a very good place to be if you really wanna get clean. Hopefully they get family visits back. The community is really the main reason I loved it there. Everyone was very nice and helpful when you are feeling down. All in all I recommend this place for sure. Save your life guys, don’t let this disease tear you up. One day at a time!

At first I was a little skeptical and nervous as anyone would be I think, about the hospital setting mostly... My first day here though I was welcomed by the staff and community. After a few days I actually felt at home which is odd for me. While here I learned more about the disease of addiction than anywhere else I have been in the past and gained all of the tools needed to stay clean and live a happy/more productive life. I would definitely recommend Avenues to anyone that wants to get clean and manage this disease!

This was my first time in rehab so I can't compare it to any other so let me just say the staff is great and professional, the facility is very clean and safe, and the food is great. I would recommend this place to anyone fighting any kind of addiction problem.

This by far without a shadow of a doubt was the best!! The staff was truly genuine caring people that want the best for you and go out of their way constantly for you.. Also the community is the strongest group as far as people to connect with and that will be their for you thru your whole 28 day or so process Ive had. It is also what you want to make it you get out what you put in but thank you avenues for everything you do!!!!!

My child, who is 21 years old, was in the grips of a nearly fatal heroin addiction, decided to seek treatment at this facility after losing his best friend to a herion overdose last week. He received sub par treatment from the staff at Avenues and after his detox period he opted to do outpatient treatment and the doctors here REFUSED to release him with his prescription medication that he needed to stay clean while continuing his outpatient treatment! They were trying to bully him into staying and having his family members pay more money for him to stay longer. They are NOT trying to help people that are trying to help themselves at all! They even had other patients in there trying to sell him heroin while he was in treatment trying to get sober! Terrible facility. Please if you are looking for a good place to send your loved ones to seek treatment, for the love of God DON'T send them here!