The Claiborne at Thibodaux's Online Review Report Card

Where do I start to express our gratitude for the above and beyond care our loved one received from The Claiborne? Our Mother/mother in law went in for respite care after knee replacement and difficulty with AFIB, urinary issues and sleeping patterns.The entire process from getting the information we needed, processing all necessary paperwork and getting her into the facility was at rapid speed. The furniture in the room was even considered and set up to accommodate her needs. The bed was turned completely around to another wall so she could get out and reach the bathroom at the shortest distance. She was allowed to bring her own recliner for comfort. The facility was immaculate and beautiful.Every meal was brought to her in her private room and she enjoyed each one. The staff often encouraged her to join others in the dining area for interaction and walking exercise.She was greeted with fresh fruit in her fridge and a candy bouquet upon arrival 💕The nurses, staff, activity director and all others were very kind, caring and on top of things at all times . Very special thanks to Renee(executive director) and Michael Berthelot for embracing us with open arms and giving us all peace of mind that our special loved one was taken care of at all times. If we should ever need their services again, we will definitely return to The Claiborne. This all took place during Covid and we were very pleased with precautions taken and how smoothly they still managed to keep things flowing. Thank you Claiborne💕

Great things are happening at The Claiborne at Thibodaux! Focused Directors and staff make for successful days! Looking forward to new & upcoming events!

Wonderful caring people.

My mom was there for Respite Care about 3 years ago while we went on vacation. We set it up for her to go back this year. My sister explained to The Claiborne employee that she was diagnosed with dementia and informed her of my mom’s ordinary behaviors. She was told that it wasn’t a problem and they could handle it. I live with my mom and these are her usual behaviors: Repetition of questions, staying in the bathroom for long periods of time, and always stating that she has to catch the train to go back home. At times, she will tell you exactly what is on her mind....there is no filter at this point.It’s a week before our trip, all paperwork, extra clothes/items purchased for her stay, med list, tests run and doctor’s visit completed, an assessment was just done at her home and she WAS REFUSED. Yes, my mom was upset when I explained the purpose of the ladies visit. I think in her mind, she thought that I was sending her to a nursing home permanently. She could not believe I would do something like that to her. Keep in my mind, this is an 85 year old dementia patient who requires memory care.My problems are: Are you not equipped to handle certain behaviors? Do you only want patients there who are heavily medicated so you can collect an easy check? When you are assessed at your job, is it on your worst day or is your overall performance considered?When the two ladies were at the house from The Claiborne, I explained to them that was abnormal behavior for her. I was not asked 90% of the questions,. I was told that they would answer them based off their observation. Yes, she was very upset.Maybe, you, as employees should be assessed for your observations on that ONE DAY that someone really ticks you off at work.In my opinion, the assessment should have been done BEFORE you had us to do everything we did for her to come there. Don’t tell us that it’s not a problem and you can deal with different behaviors beforehand and then realize you can’t. She is not even in the worst stages.Inasmuch as you do have a very nice facility, I will not recommend anyone to send their loved ones to you unless they can sit quietly and watch television. Please know that I HAVE and WILL CONTINUE to tell AS MANY PEOPLE as I can, about my extremely unpleasant experience I had with you. Also know that after my mom’s first visit, I sent patients to you!

I would not recommend The Claiborne at Thibodaux because after looking at their posted photos, The Community NOW appears to be all Caucasian. My mom, who is Black, was there 3 years ago for Respite care under DIFFERENT employees who welcomed her with open arms. After her stay there in Memory Care, repeated emails were sent for her to return. I also recommended The Claiborne to another Black person, who sent her mom there as well for Respite. We were planning to send her this year for Respite, and were told JUST BEFORE OUR TRIP, that they were not going to accept her. The reason why was really not making a lot of sense to me, inasmuch as my mom would have again been a Memory Care patient, who they stated they could handle. (Her EVERYDAY behaviors are: asking the same questions over and over, staying in the bathroom for long periods of time and stating she has to get a train ticket to go back home). We were told at THE LAST MINUTE that an assessment was needed. Instead of an assessment of her overall behaviors done, an observation was made when my mom was told she was going to a nursing home. She was obviously very upset and hurt. (Had I told her previously, yes. Did she remember, no. She has dementia.) It wasn’t until I looked at the pictures posted by The Claiborne online, which show ALL WHITE PATIENTS. Maybe they should ask people their race up front, then let them know that they are NOW only accepting whites. Initially, I was mad due to them telling us about an assessment at the last minute, (when they knew this at the beginning of May when we first started talking to them). If an assessment is required, please don’t state in your letters how you can “Take care of MOM at every level of care she needs” and how you would “Welcome her to your community”. Now I’m furious because I see now it’s DISCRIMINATION.

My mom has a few issues with memory and not wanting to listen to anyone. The employees here are the most friendly, understanding, kind people I have ever met in her situation. They are very patient and kind with her. She is living the best life right now being at the Claiborne! This staff has gone beyond their means to make sure my mom is taken care of and I couldn't thank them more for all they do!! Thanks Claiborne, y'all are doing a great job!!

My grandmother has had multiple UTI’s that go untreated, the most recent for a week after being diagnosed. Her hygiene and bathroom usage are seemingly unmonitored in a legal or moral standard and this is UNACCEPTABLE care in a memory unit.

Beautiful new facility and wonderful people!