Platinum Physical Therapy's Online Review Report Card

I recently was seen as a patient at platinum PT and was in severe distress. Thankfully with much patience and effort, Lisa got me through a difficult time, and helped to move forward to feel better. What a great experience I had with Platinum! And Shalana at the front desk makes you feel very welcome and transition in to your appointment. Thank you!

I have been working with Erika for pelvic floor physical therapy for some time now, and I have only great things to say! She is very cognizant of the sensitive nature of pelvic floor issues and treatment. She has been extremely supportive through my journey, very easy to talk to, and she has given me many tips and help beyond my core treatment. There is a whole world around pelvic floor issues that everyone should know! I was going to the Hopkinton location, until Erika was moved to Ashland. All of the office staff have been helpful throughout my time working with them, and I have had no problems with billing or making appointments.I highly recommend, especially for anyone looking for pelvic floor PT.

Called for a specific therapist trained in a particular method. Was pushed to a different therapist, and I agreed because I'm in excruciating pain am willing to give someone else a try... that said, my back gave out on me, making me five minutes late for my appointment. Was told that I wouldn't be seen because that would only leave ten minutes for me to be treated anyway. So the pain I was in has been exponentially increased by me having to get into a seated position and all for nothing because I won't be treated and if I was it would have been a 15 minute session anyway?

The exercises that they gave me for sciatica were effective almost immediately!

I've had my 13 y/o son in for treatment of an overuse injury of his shoulder after a long baseball season, and Adam has been awesome. My son has been doing his exercises at home and has been able to continue to play and pitch through tryouts and we are very happy with the outcome thus far. Highly recommend Adam and Platinum in general!!

My physical therapist was so skilled and patient with me. I felt relaxed and confident that I was doing the best exercises. She inspired me more than I have ever been, to stick with the program to maintain and extend my gains. She was a great motivator while not putting on pressure. At age 71, I can't waste time getting weaker when I could be getting stronger!

Platinum Physical Therapy has helped me to work through numerous running injuries. I worked with Kelsey who gave me a lot of great feedback for posture/core elements which I should focus on throughout my day to improve my form. She had me run on a treadmill while another staff member, Kim, checked out my form. They both worked together to give me some invaluable feedback which has really increased my strength and efficiency. They give you exercises to work on at home, and if you don't do your "homework" you wont see results. But if you stick with the programs they lay out for you, you are guaranteed to see results. While I am relatively new to running, I have completed 2 full marathons, numerous half marathons, and I can 100% say that I couldn't have done it without these guys!

Love everyone there. I've had no issues with billing, the staff are educated, thorough, and I always leave feeling like I've gotten very good care.

I must preface this review by saying I NEVER BELIEVED IN PHYSICAL THERAPY. Kelsie Britton changed my mind. When I came to her, I could not stand straight, I could barely walk and couldn't sit. I was 36 and my body had somewhat contorted in response to a back injury. Within 2 months the cane was gone and I could move around. There is no magic in this but instead commitment from me AND Kelsie. She assessed my injury and how my body had responded to that injury then put together a plan. "My plan" was a bit different than the typical plan because at times I was unable to do all of the required exercises to move to the next step. We used worksheets during the session that gave me specific instructions on how to do specific exercises. She walked me through each one, told me the amount of reps to do, then offered instruction on how to progress between sessions by sending me home with the worksheets from that day. At first glance at the worksheets, I thought most of the exercises were a joke...UNTIL THEY WORKED. I was Kelsie's patient over a year ago and am just now writing this review. Although instructed to continue these exercises after PT was over, I didn't. A year later, I feel some of the issues coming back. I am now referring back to Kelsie's recommendations from last year and seeing progress. If that doesn't work, I will definitely head back in to see her again. I am grateful for Kelsie because not only did she helped me, she taught me how to help myself. I definitely recommend the place AND most specifically, Kelsie Britton!! I would be remiss if I didn't mention the support staff and other Physical Therapists. Karen at the front desk is very knowledgeable AND personable. I usually arrived ~10 minutes before my appointment was set to begin. Karen would make friendly conversation which was nice, but the moment another patient walked in, she politely broke away from conversation it was all about them. I respect that as it shows the level of customer service she offered. She worked with me to accommodate my work and home schedule when setting appointments. I never had one billing question that she couldn't answer or explain. I had to reschedule an appointment one time and did so within the required timeframe. I received no "grief" about it, she simply checked that I was ok and asked when we could reschedule. I could not have asked anything more of her. The other therapists were always friendly in passing. If there were a "6 star" option, this place would get it!!!

This is the best Physical Therapy facility in Ashland , MA .I wish every PT facility were as competent and skilled as Ashland PT. They are very highly skilled and knowledgeable. The friendliness, professionalism, and compassion start on the phone, and at the door with the receptionist, Karen. Very helpful with questions regarding insurance, making appointments,and payments, just to name a few.The staff is more than highly trained, and knowledgeable! Very compassionate and professional. I have worked with Kim. She is amazing!! She welcomes any and all questions you may have as a patient, and really motivates and encourages with treatment. I have a spinal injury and have had "treatment" prior to Ashland PT, and nothing compares! I am making progress for the first time in almost a year, thanks Kim at Ashland Physical Therapy. Kim and the staff really know how to help, heal and motivate a patient through suffering and injury. I highly recommend Ashland PT! I would not go elsewhere!