MIchael Fabrizio's Online Review Report Card

The staff is overworked making them process patients too quickly and they do not listen to their patients concerns effectively, much gets overlooked.I live in the area, The purpose of this review is to inform the community.

The staff is RUDE! Disrespectful. Incompetent in Psych area. Worst experience of my life. Committed without cause. If I could rate negative stars I would. Very poorly run area. Laden with laziness!!! Just horrible!! Called out for help. Security slammed door shut without asking why I needed help. So scary. So demeaning.Stay away at all cost!! It’s gone downhill so much….

This place is a joke. Dr. Rotloff may be the worse doctor ever. Heard him complaining about having to see me while I was in the hallway. I had gone for an ultrasound and leg pain. Said there was no known cause of pain, but it is from my healing torn achilles. He didn't want to hear about my pain or my anxiety and just discharged me. I was not treated for any of my ailments. Will not come back here, and going to make more complaints about this so called doctor.

Dor the last 12 years I've used Sturdy memorial hospital. I had never used it till I was recommended to a specialist that works with them. The specialist and my own pcp have been wonderful. But the Emergency room is horrible. In December my husband who was very ill, sat waiting for 4 hours before being seen. He was septic at the time. During that visit, he had a CT scan, which at first they said nothing was wrong, then they admitted him overnight. Where a doctor came in, overnight and told him about the kidney issues he was having that the ER doctor missed. Well now I read the CT scan results from his visit, and sure enough, they didn't mention the 17mm gallstone. Now he gets better from being septic, and sure enough, he goes back in last Monday for horrible pain. This time since they were not busy they got him in.... CT scan again ( needless to say, we didn't know about the gallstone till Tuesday of last week after he had a new patient appt with the pcp we had to wait several months for him to get into) but the ER doctor we saw was sure she was going to see a gallstone with how much pain he is in... well she never mentioned it. It was the pcp who saw the ct scans and is choosing to do more testing.To say I'm upset is an understatement. Last Monday he should have had surgery for the gallbladder to be removed as an emergency procedure, but yet he was sent home with yet again not being told about it. I've already told my husband the next ER trip, will not be done there.

I wouldn’t send an empty glass of water to Sturdy.. They’d screw it up.

This hospital is caked in dirty management. There's horror stories everywhere. If you value your life, do not go here. So many friends, family..discriminated against. Physically assaulted, verbally abused. Nasty place with no desire to change it, no sympathy when you call them and explain what happened.

This is a great hospital. The ER got me in really quick, all staff members were caring, the doctors are very skilled.

Great place to come to get misdiagnosed multiple times.

Plenty of handicapped parking available

It is sad for me to leave a 1 star review, because my family and I have had great quality care and respect at times in the past. However, my overall experience with Sturdy is awful. Treatment is extrememly inconsistent. The last time I was in the ER was for extreme tooth pain. I mean the kind of pain that makes you shake and your vision foggy and you wish for anything to take it away. They gave me tylenol and sent me home. I begged for them to do anything else to relieve the pain just until I could get to my dentist the next day. Nothing. I am well aware of the opioid crisis, but this was a time where giving just one or two day's supply of a stronger painkiller could have saved me from staying up all night into the next afternoon shaking in pain and taking way more other medications than I should have had to to try to help. But I wasn't taken seriously.I've also had to have a couple of telehealth appointments with my PCP office (through sturdy associates). I always ask about co-payments or any charges I owe, because I want to settle them right away. Somehow, I built up multiple missed payments that I am not even fully sure what they are, which I was never informed about. I got one notice in the mail and apparently they were building up for months. I called and asked about it and the person helping me was nice but didn't have an answer. She helped me make a payment for everything I owed. I repeatedly asked if this was everything I owed and was told yes multiple times. Yet somehow here I am months later with a collection agency harrassing me and hundreds of dollars more that I apparently owe from months and months ago, but was never informed about yet again.I'm just sick of them getting things wrong. I'm sick of poor communication and unprofessionalism. And I'm sick of (some - too many) of the staff not listening to patients' concerns and addressing them WITH the patient. So yeah, if you've got no where else to go, you might have to use sturdy. But if you do, stay on top of them and advocate for yourself. And hopefully you'll have a better experience than me.