Ez Eyecare's Online Review Report Card

I had an appointment yesterday 2/2/23 at the EZ EYECARE inside Target 1341 Boylston St Boston with provider Grace Anosike. To say I was treated less than human is an understatement. I have been purchasing contact lenses, glasses and eye exams from this location for some time, this being my first encounter w/Ms. Anosike. When I arrived, I was greeted by Katherine who is very kind and welcoming. I was asked to fill out a form and have a seat. While completing this form Ms. Anosike comes from her office. A gentleman had walked and just started asking about his previous Lasik eye surgery. Ms. Anosike answers all of his questions in front of me while I am now standing waiting for her. When the gentlemen leaves, she ONLY points to the chair next to her referencing me to sit down. NO hello, good afternoon, I am going to be doing your exam today. Only a point towards a chair. At this point I knew this interaction was going to be negative. After she quickly checks my eye she informs me "Follow me". I follow her into her office and have a seat in the optical chair. I have been having/wearing glasses eye exams since the age of 12, I am 42. I inform her that I brought my last 2 RXs with me for reference, 2020 and 2021. She says she does not need to see them. She checked my eyes w/in 5 minutes and began writing me an RX. She gave me the RX and it was less than my current RX. Concerned I asked her why, this was less and I was not going to be able to see properly. Historically eye exams are not long but she did not do a full exam on me. I informed her that she did not ask me if I could see the line, if the next level up was better or worse. When I called her out on this she opened the exam door and yelled "Katherine". Confused as I know Katherine is the optical tech at the front, was Katherine going to come in and finish my exam?? Ms. Anosike became combative when I continued to voice my concern w/this RX she just wrote was inaccurate. She then says "I will OK your old RX". I said yes but what is there are changes, you did not properly check. More to this story but after 5 min of the exam I paid and stepped out. Her next pt was a young woman of color. When Ms. Anosike came out to greet this young woman, she smiled and said How are you? I can't help but think her awful demeanor towards me was racially motivated. This provider gave me a false RX and did not do a full exam. She should not be treating any patients or providing any eye care to anyone. She did not do a dilation test, offer to do one, she did not change the lenses asking me if one was better than the other. ANY other eyecare clinician has always said this is what you are currently seeing in your RX is the next setup up or down worse or better? She did none of this in her 5min exam w/me. There is such a thing as a bad clinician, GRACE ANOSIKE is a bad clinician. I would never recommend EZ Eye Care at the Boylston St Location inside Fenway Target. I am also filing a complaint w/them directly. I also filed a complaint w/the BBB (better business bureau) as well my healthcare insurance carrier Harvard Pilgrim. Katherine the tech was extremely friendly and so helpful w/my process of ordering contacts, making sure they were in stock and understanding my concern re this visit. Katherine is extremely skilled in customer service and was a pleasure to work with!

Everyone I spoke with at the clinic was nice and helpful. The eye exam itself was very quick. This was my first time here (before I would go annually to a family owned practice and would spend 30 + mins for an eye exam, getting my eyes dilated, etc. ). This exam couldn't have lasted more than 10. I was disappointed, as I felt that nothing really happened besides testing the pressure and seeing what letters I could read. Again, everyone on the staff was extremely nice, but the exam itself seemed too quick and not worth the price.

The lady at the front was great. However, the optometrist named Grace Anosike was unprofessional, rushed through my appointment, made numerous mistakes, and even gave me an incorrect prescription. If you just want to get a new pair of glasses frames, I'm sure your experience will be fine. If you want any other eye-related service, go anywhere else but here.

Very impersonal experience, exam was rushed and the doctor was not thorough at all. My presence felt like an extreme inconvenience. Terrible bedside manner overall.

I dropped by at a busy time and the doc agreed to squeeze me in on her break, which meant a lot. She was super quick, kind and helped me out with an urgent eye issue right away, even while another customer was being a bit disruptive about some sort of insurance issue. I recommend this place (I went inside Target Optical) if you have an urgent eye concern or need a prescription on short notice and don’t have a long break from work to take for a Dr appointment. I saw Dr. Anosike.

Target optical. terrible experience ever, first and last time in this place. The place was a mess The “eye Dr. woman” was totally dressed inappropriately she didn’t wear shoes not even socks, really disgusting. About the exam, I think that it took like 10 min I don’t know if she did it right because it was so fast. I am not feel satisfied with the result I don’t recommend this place. I am going to send a claim to my insurance, I am not paying for this kind of service.

I would advise going to an actual eye doctor. They looked at my eyes and gave me a prescription strength that was absolutely off. I mentioned it didn’t look right and they changed it completely on the spot. Pretty absurd. Not satisfied.

Absolutely awful experience. She rushed through the appointment, did not do the typical checks or check on the prior prescription beforehand. Told me my prescription had improved drastically even through my prescription has not changed in years. I had to find another optometrist to get a second opinion and who confirmed that my prescription had not changed. I will not be returning to this location if this doctor is still wrongly altering prescription and not doing actual thorough eye exams.

I had a bad eye exam experience at Target Optical Boston Fenway. I arrived there 5 mins later than my appointment. I waited another several minutes until someone let me fill in the health form. Then the doctor came out and said I was late for the appointment and I needed to hurry. Then she asked me to go to the office and began my eye exam before I was able to finish the form. Within a very rush time, I got my prescription. Then the doctor asked which contact I preferred and gave me some samples to try. And all finished. The doctor didn't give me any feedback on the health condition of my eyes. She didn't check my current glasses, either. This is quite different from my last eye exam in Lenscrafters, which I did two years ago. The doctor was in a rush and did the eye exam very casually. It seems all they can provide is the paper prescription instead of the eye health check service. I didn't see many professions or patience. I definitely do not recommend this place for an eye exam.

I don’t believe my eye exam was conducted properly. I couldn’t see the letter lines and I informed the doctor about this to which there was no adjustments because she said “I was too tall”.