Royal Health Braintree's Online Review Report Card

My Father caught COVID back in May of 2020. It did a number on him, but he fought and won the battle. He went to Royal Rehab for PT (physical therapy) where he was doing good making progress as days went on. Later it was determined he needed Long Term Care (LTC), which is where the problems began.I brought my father clothes, sneakers, personal hygiene items, family pictures, etc. As he was transferred from PT to LTC his clothes were "lost" but it was never mentioned to me until a rude staff member approached me during an outdoor visit, "They didn't tell you your father needs clothes?" Uhhhh excuse me? He shouldn't need anything. I had just brought a 13gal sized bag full of clothes. I even saw them in his room during a video chat. She walks off with an attitude. Me not trying to create any uncomfortable situations for my Father I let it go and brought my concerns to mgmt (Sam). I was advised to replace the items and that I'd be reimbursed upon providing proof of purchase. I replace everything, provide copies of the receipt, wks go by and now his clothes finally appear? That's ok. At that point I just hoped the new clothes made it to him.Several outdoor visits my Father seemed depressed and had ashy skin as if the lotion and everything else I provided wasn't being used. He was also brought outside in a stained wheelchair. Again I complain, but took it a step further getting the Medicare Ombudsman involved as complaints seemed to fall upon deaf ears. The staff was rude to the Medicare Ombudsman during our 1st visit where I had to let the person (Cathy) know she was with me as I had never seen her with an attitude before. The tone changed but she was adamant about her needing her own PPE to enter the facility.We was turned away as she claimed my Father was sleep and couldn't make the visit. How is that possible when I called at 730a to make sure he'd be ready for the visit at 10a and was assured by staff (Jean) that he'd be ready for our visit?Again, me not wanting to cause harm or any wrongdoing towards my father I let it go. 2 mths later he's unresponsive. When going to get his things I ran into an RN who used to care for my Father. She gave her condolences and admitted they were all scared and that pts/residents weren't getting the care they deserved as everyone was scared. She also stated they had positive residents around those that were negative. How is that ok? Sam walks by and says, "Hey kiddo we just lost another one today." Not even acknowledging my loss and apparent grief. Just heartless.My Father did not pass from COVID, but I say that to say this... I wouldn't recommend this place for anyone needing Long Term Care for a loved one. I can go on and on, but it took a lot for me to even say this much.

eh not the beswt

My father was there for a short stay. He fell and was left on the floor for close to an hour and the nurse didn’t call 911. Instead she called the non emergent line to the ambulance company. I know this because I was on the phone listening to him scream non stop in pain asking for help. It wasn’t until I called from a separate line asking what was taking so long that I found this information out. If a nurse cannot critically think with a simple fall, it’s scary to think what else is happening in this place.

This was the worst place I have ever dealt with. I believe they abused my mother, ignored her the two months she was in this hell hole. They are very rude too

This place is so horrible it's Nasty has bugs rats Send my Worst enemy here Food is horrible never hot always cold they give you the same breakfast every morning scramble or toast that's it When you press the button 4 help you sit here 45 minutes till somebody comes in Laundry service Will lose your clothes my missing several things it's crazy & I'm not going to buy more clothes..

I stayed at Rotal Rehab in Braintree after a full knee replacement. The staff were wonderful so caring & always kind & beyond helpful. That was my first time ever staying at a Rehab & I highly recommend. Royal Rehab for your lived ones. I want to personally Thank each one that worked there that was involved in my one month recovery. They made me feel like I was home. I left there wanting to hug & kiss each one of them in helping with my recovery. God Bless each one of you. They are all such loving & caring people that I will never forget. Amen. Cathy Furey Paulsen

The staff is very kind, compassionate and helpful. Administration has been absolutely wonderful with paperwork. The rooms could use a freshening up, but the quality of care is more important. Our family is happy that our Dad is well taken care of.

Everyone is really professional and helpful. Would definitely recommend going here

Our mom is a resident at Sunshine Unit at Royal Rehab. They are taking care of her for the last 4 years. There are no words to express our deep gratitude and appreciation for their excellent job. Each one of them is a sunshine, bringing a special light of warmth, comfort and kindness in her life.From the bottom of our hearts,THANK YOU VERY MUCH.

As my grandma's birthday approaches, I'd like to thank the Sunshine Unit at the Royal Braintree Nursing & Rehabilitation Center for taking care of her during the past few years. Growing up, my grandma was a constant presence in my life and a loving wonderful woman, so her welfare and comfort are hugely important to me. The work all of you put in every day to provide that for her means so very much to me, and I want you to know how much you are all appreciated.