Carewell Urgent Care Fresh Pond's Online Review Report Card

I received excellent care from all of the staff and providers here. The nurse practitioner in particular was very kind, patient and informative with instructions following my COVID diagnosis. I would definitely recommend this location! Also there was almost no wait — I was able to reserve a time online in advance.

So upset with my experience. The website allowed me to book an appointment on today, Saturday at 10:30 am so I assumed everything was all set to go. According to google they’re closed on Saturdays but I didn’t check because the website let me book the appointment, so I thought I was good to go. I paid for an Uber to get to the urgent care for my injury that limited how much I can walk. I get to the urgent care to find it CLOSED. I ended up in the rain, confused, and stressed to find another urgent care that would take me in and somewhere for me to go without walking too much and worsening my injury (AFC urgent care in Watertown has amazing staff, just long wait times). Lost $$$ taking Ubers everywhere because CareWell doesn’t know how to manage a website properly.

I have received excellent medical care from the staff here. Yes, you likely will have to wait but that is urgent care. I found that staff to be thorough and kind despite how busy they were.

Everyone at two facilities was helpful and pleasant. I got good service. I even appreciate their online services -- sign-in and access to reports and pictures.

I went promptly at 8am when they opened and had no issues. The woman working the front desk was very friendly and helped me navigate my insurance and intake paperwork. I was seen by both a nurse and NP within 10 minutes, had the necessary tests performed which came back negative, and left with guidance and resources of how to manage my symptoms. Would certainly use this facility again in a pinch if I couldn’t get in to see my PCP for an urgent matter.

Friendly and knowledgeable.

It was a bit of a wait but I could guess that from the time of day and seeing a few people in the waiting room. Care was excellent though! They explained the treatment plan, what they were doing, and the steps to follow myself at home.

CLOSSD??? I had made an appointment to have testing as I was sick and this was nearby. After setting up the appointment, filling out ALL the online forms and waiting all day, the place was closed!!! Why encourage online appointments when you are closed?!?! Luckily the city was offering testing the same day.

Very slow, waited at least one hour in the lobby and only one patient in front of me. Then, I waited at least 30 minutes in the room until the facility is going to be closed. No doctors came to check my injury or gave a water or anything during this period.

CareWell Urgent care is a mediocre last support clinic. Unfortunately getting in to my PCP and perhaps yours isn’t always easy. Sometimes you have to resort to an urgent care clinic. Here is what I experienced and you may too: 1) You are going to wait. Appointment times do mot exist at CareWell Urgent Cares. This time, I spent one hour waiting before seeing anyone. Last time it was nearly two hours. 2) You will not know what charges you will be billed for before or weeks after. 3) Outstanding waiting entertainment. Step Brother’s, The Office - the place felt like a college dorm room buzzing with ways to waste your time while you wait. Honestly, I enjoyed it. 4) Care is fine, but not attentive as any PCP I have ever had. Come here if you have to. You won’t be disappointed but you certainly won’t be thrilled either.