Cha Behavioral Health Urgent Care's Online Review Report Card

worst service ever mind you we was on the paternity floor we would have the remind the nurses to feed my pregnant kids mother even after the fact the baby was born we would still have to remind these people to feed my kids mother it's not like it's hard to remember that's what your job is if you're working on the paternity floors to make sure that the patients are OK, the food was terrible. Probably the worst hospital food I've ever had in my life and I've had five kids only inconvenient about this hospital is parking or small services. Anything major just cut it off.

Dr. Anatoly P. Shalnov is unprofessional, inconsiderate, has zero respect, and should be stripped of his medical license. He not only embarrassed and insulted me, but he was degrading and made me feel extremely uncomfortable. I have experienced back pain, debilitating at times, for 20 years (it started when I was a teenager). I've had MRIs, x-rays, ultrasounds, and countless evaluations. I've tried PT, injections, and a number of other suggested treatments with no success. I waited close to 6 months for an appointment with Dr. Shalnov to be humiliated and to have my integrity questioned. He claimed he reviewed my medical history, yet he accused me of exaggerating my injuries and said they were psychological, he told me if I was just looking to get pills I should go to Brigham and Women's, he repeatedly said "your fat" and that my injuries were "because your fat" - to the point where I had tears in my eyes, and he claimed the injections I told him I had previously received for pain "didn't exist." He ignored me when I tried to explain where the pain was and what triggered it, and he dismissed all of the observations, including imaging results, previous providers had documented. This "doctor" clearly has forgotten the oath he took as a medical professional, including the promise to respect patients, maintain the highest standard of care, and to uphold the values of the medical profession.

Awful hospital. The noise by the nursing staff at all hours was bad enough, maybe that is why they took so much time answering the call button. The meals were cold and not what one would deem nutritious. You weren't quite sure who your doctor was since they worked in rotating teams but there isn't one specific person assigned to oversee your care. If you want to get better, get out and go somewhere else.

i wish i read reviews before doing to this er though it was not my choice as i found out had nothing to do with excellent health insurance it was the only two option emt could bring me to and at that moment i could not even walk to the street to get a taxi to any boston hospital. they did nothing with me said to me why are you here yet they were filled with low income people and i bet many not insured at all. it was like where the homeless go to get warm in winter. they had me wait from when i got there in evening to next day without drink or food and never even examined me and just left me there to a case worker came only she was too busy dealing with poor patients i walked out in more pain then coming in but i was determined to get out asap as i could see they had no interest in treating me or finding me help as i could not take care of myself at home. i was the most independent person in my entire life to this injury.

I had knee surgery done by Dr. David Wing orthopedic dept. this doctor ruined my leg for life. It was a simple surgery. My leg was internally bleeding and he had no reason why he botched a miniscus tear surgery. I remain in daily pain and they dnt care to give pain meds or to explain what happened to my knee during surgery!!! I went to Er a week later because pain severe. Hospital took pics could not believe he mamed my leg. My foot goes numb on me. He will not see me again but hospital took pictures of front and back hematoma including foot. This was in 2023, presently still in pain on a wheelchair. I use to be a runner. Careful trusting this Orthopedic Doctor David Wing!

They never answer the phone even on the sick line. Been trying to make an appt all day and waited half an hour for one call alone. No one ever answers so not sure how I can make an appt. Waiting a month already for a doctor and am in extreme pain. They only do X-rays at urgent care no further imaging. Not sure if anyone actually works there but need people for answering the phone and making appts.

My brother is in the hospital at the moment and thinks the staff are terrific. He mentioned by name Jeremy and Rachel. He also mentioned there are many other staff that he just doesn't have their names yet. He thinks the food is very good. I'd like to take a moment to say thank you for helping my brother. This is a dark time in his life, literally he's lost his eyesight within the last 4 months. I think under the circumstances he is getting the care that is needed and our family is very grateful to you.

I brought my 86 year old mother here, she was having trouble with mobility, falling down, undernourished, and increasingly unable to look after herself. While she received very good medical care, we also needed to find her a place to do physical therapy/rehabilitation and then a placement to assisted living. The real failure was on the part of the "social worker" assigned to my mother's case, who was terrible. Everyone I had spoken to, from nurses to people involved in elder care, said "the social worker will help you with that". When I told her what she needed, the social worker said "that's going to be a challenge." When I enquired about the PACE program (an HMO-like program for people on Medicaid) her sole contribution was to tell me to go to the state's website, Mass.gov. --Thank you very little! This person did not engage with my mother nor her care givers at all, at every meeting I observed (I sat in on several) she was not at all engaged. She asked no questions, never made sure my mother (nor I) was understanding what the medical team was saying, nor did she even take a single note. Yes, it WAS a challenge, but while again she was well taken care of medically, all other needs the social worker should have helped with fell to me, which made a stressful situation much worse. I asked multiple times for a different person or to talk to a supervisor regarding this issue and was ignored, despite having both medical proxy and power of attorney. Do better, CHA.

I give Cambridge ER a zero question when you go in there with pain why do they make you feel good but when you leave and get home you're an excruciating pain why is that because they want you to come back to Bill your insurance Cambridge yeah is pathetic they're doctors treat you like you looking for narcotics when you go in there for pain they can't judge you so in all overall Cambridge I sucks but they're willing to help people that ain't born here before people that are enough said

One of the worst hospitals in New England. How does a hospital not have ANY wheelchairs?! My poor mother in law had to suffer not once, not twice but THREE TIMES coming to this broken down hospital. She had a knee replacement here which the surgery was great, friendly nurses and all but I will say the bed was a bit weird for me. Especially since the nurse button on the bed wasn't working. BUT luckily my boyfriend was there with her throughout the days she was there in case of anything. She went home and she was in a lot of pain to the point where she couldn't sleep. We brought her into the ER and no wheelchair available... she had to bare the pain of walking on her little walker from my car to the emergency which took her a bit due to her pain. My mother in law was crying her way to the emergency room. The second time she comes in to check in with her doctor, no wheelchair. She had to YET AGAIN walk to her appointment which she was 25mins late due to her having to stop to rest her leg because she was in too much pain. Now today, she has another appointment and I walk in to ask around if anyone had a wheelchair. This ignorant person in the emergency room LAUGHED at me when I asked for a wheelchair and she was showing me how there's nothing for my mother and she continued to joke around with the nurses in the back. Basically laughing cause there's no such thing as a wheelchair for my mother who is a PATIENT HERE and IS IN NEED OF ASSISTANCE WITH MOBILITY... I love how Cambridge is such a "wealthy" city yet their hospitals have no wheelchairs, have the worst staff in the emergency room and I find it so ironic that their own STAFF talks about how poor their upper management is. It's terrible!! Want a great hospital? Choose any hospital other than Cambridge.