Lux Dental Care's Online Review Report Card

Wonderful clinic in Lechmere near the CambridgeSide Galleria! I went in for a wisdom teeth consultation. The doctor asked me if I was interested in having all of them removed that day! He numbed my gums and got them out quickly and painlessly! All the staff are very professional, technically talented, and friendly too!

Dr. Abe is a wonderful dentist. He is kind, and caring and explained everything in great detail. I highly recommend him and Lux Dental.

If I could give less than one star I would. They refused to take my insurance after telling me they did. They told me I needed about 17 cavities and an implant. They told me they filled one of the cavities and I later find out they had used non-permanent filler. Four years later they charged me 300 dollars and wouldn’t send me a bill. They try to sell you their products and more procedures to get more money out of you. I have never had to deal with less professional people in my life. I wish I could go back and never have gone there in the first place. Listen to the one star reviews- I didn’t. I should have.

Con: A Minister and 20yr+ resident of Beacon Hill, I felt that my ADA disability and medical history were completely disregarded. I experienced bullying concerning my child's healthcare history and choices, which seemed influenced by racial factors and a lack of understanding about my medical background. This was evident when the receptionist treated me rudely and combatively, unlike her demeanor towards non-ethnic individuals.. Dr. H. approach is harsh and super abrasive; I strongly believe this was a deliberate choice based on his personal perceptions of me as a person of color. Although his staff, who were competent and kind, respected him, I regret that they witnessed his unethical behavior. I hope that despite any guidance they receive, they never emulate such conduct. This was my first encounter, and it was deeply disheartening. My rating is based on both my first emergency encounter, which I had not one compliant until I returned to have my first real appointment for a cleaning with my son. Secondary Issue: Without notice doctor change and staff shortage. I felt "Mistreatment and discrimination." At just one cleaning appointment. While the doctor proceed to tell to his dental assistant a story about another patient to his ..about the discomfort they had with the same instrumentation he was assaulting my mouth with as if it would soften the blow of him hurting my mouth. The worst experience in my whole 40+yrs of living. I was scare of the dentist before I came...now I am traumatized. Pro: Both dental assistants were lovely and kind and patient. Receptionist from the emergency walk in Saturday very accommodating. And doctor that seen me for dental emergency on Saturday was also very kind gentle and accommodating.

The service I received at Lux Dental was good. My problem with this dental office is their billing. I had gum surgery 3 years ago. I paid what I was told was my portion of the charges. I was told insurance would cover the rest. Fast forward 3 years to August of 2024. I received a bill for 724 dollars. I called billing only to get voicemail and no return call. I waiting for 5 days and when I left a second message stating I was going to submit a complaint to the Board of Registration in Dentistry, I received a call back from them stating that they could not hear my name is the message. I called a third time and left my name and account number. As of this review no call. This is not good business practice. I am going to submit my complaint to the board. I am also going to write a review in the Better Business Bureau. I am not happy with this dentist.

Today I left there very upset. First of all, almost every time I visited them I had to wait an incredibly long time, up to an hour, despite the fact that I arrived on time, neither early nor late. Due to the fact that appointments are received at least half an hour later, they do not have time to complete all the teeth and extra appointments are prescribed. I was supposed to finish the treatment at the last appointment, but the doctor said that he didn’t have time and scheduled another one for today to finish the last two teeth. As a result, I have an appointment at 1:15, I arrive five minutes earlier and wait for more than an hour, they accepted me at about 2:10 and started treating me only at 2:25. In the end, the doctor said that he only managed to do one and I would have to come again, when I asked if he could finish it today, he said “the next client is already waiting there🥺”, why didn’t you tell this to the one who was before me? treated his tooth at the same hour of time for which I had an appointment??? Of course, I didn’t have time, because my appointment was cut short by an hour. I’m not a toxic person and I understand that things can happen, but this is not the first time something like this has happened from their clinic. I refused another appointment because it’s also inconvenient for me to get there and I’m generally not happy. I really don't recommend it. If you have clients constantly waiting, it’s better to think about increasing the time between appointments and not just think about how to cram more clients into one day to make more money.

I had a great experience here! I have good plans for my future appointments. This place is very organized and friendly staff. Flexible schedule too.

I had extensive dental work done here and the staff here is very wonderful kind and knowledgable I would recomdend this location Lux Dental to friends and family. I believe there are other locations, in Quincy, Saugus and elsewhere but this location is great. Thank you.

Today I had my wisdom tooth extraction and I had a great appointment. Dr. Hernandez did a great job with making me feel comfortable and less nervous. i would definitely recommened him if you want your teeth to be taken care of with no pain and have a great time. I will recommened him to friends and family for anything they may need because he is a general dentist and can do many things not just surgury's. Thank you Lux Dental!!

I’m a patient in Cambridge and I have had a great experience with this office. My case is very complicated but they still managed to help me and I really appreciate them for that. My doctor is Dr. Hernandez, him and his lovely assistant have done a great job with explaining things to me. I speak Portuguese and a little Spanish and it helps so much that they both are fluent in those two languages. If you’re looking for an office that explains things very well but English isn’t your first language you should go to Lux Dental in Cambridge. The front desk is also great with that and speak multiple languages. Dr. Hernandez is very experienced with surgery’s and general care. I will highly recommend seeing him for your oral care. Thank you lux dental for a great experience!