Smile Line Dental Medicine's Online Review Report Card

I'm sad to say that it was one of the worst experiences I've had with any service provider in my life. The dental assistant who cleaned my teeth first was lovely, and the receptionists were equally great, but Dr.Lee made me feel horrible in all honesty. After getting my teeth cleaned for an hour, I was finally able to see the dentist, and within 3 minutes she was already running out. She came in and started naming all my teeth with their medical #'s (R11, L28, etc etc.) which of course made no sense to me, she told me I had to get a few cavities filled, and when I asked for clarification on where they are, how to further proceed, what the process for getting them filled is (normal questions), she would cut me off and say "we're going to drill a hole in your tooth" as the only response. Naturally I was already flustered that I came in for something small and was told I had cavities, and when I kindly asked for some clarity she shut me down and said that I could talk to the front desk for further questions on how to book my fillings. Here's the kicker though.. she started to get up and I was confused given none of what I had booked my appointment for had been done yet, and she goes "oh no, we aren't doing any of that today". So I ask "Okay, was there a way I could have known that in advance? I took time out of my workday to come here and didn't get any of it done" and she responds "I dont know what the front desk told you but I'm not doing that" .. She told me I should "go back to wherever I got my teeth done before and ask them to do it because she didn't know what it was" and I said "well I came here as a new patient to hopefully get my teeth sorted, thinking that's what one does at the dentist" and she goes "well no, I have a patient so I'm going to go" and I couldn't believe it. I was a patient too! and my appointment was an hour and a half prior, and yet she needed to go "get to her patient" which felt super condescending to me, and quite honestly, made me feel super insecure. All I could think about is how I was being so polite when asking for clarification and standing up for what I had been told I could get done at the practice, and she belittled everything I said, and I'm someone who can stand up for herself. It made me sad to think that there's probably so many people from different backgrounds that go there, that maybe haven't gone to get their teeth cleaned in years, have a language barrier, or are just shy and don't know how to stand up for themselves. Having healthcare providers treat patients so poorly often leads to them not wanting to return to getting treatment for themselves, in fear of another instance like this happening. I hope it was a one off day for Dr.Lee and that she isn't like that normally with everyone. Im sure she's not a bad person, but I am someone who wants to feel safe and taken care of when I'm trusting someone else with needles in my mouth, so I wanted to share my personal experience. For others it might be different. The staff there otherwise were great, so if you're going with another dentist, theres still a good chance you'll love the experience there.

Terrible experience! I need a filling years ago; and after the procedure, I kept feeling the local pain of the fixed tooth, sensitive to cold water, and biting food; I was told to wait for several weeks, the symptoms will go away, however, the symptoms never went away, and one small chip fell less than two weeks afterward, so I had to do it again. I was really not happy with the fact that I have to go through the pain twice with such small procedure. The tooth had not bothered me before the procedure. I was thinking about switching office then, but decided to to stay because of the convenience. But last year, the same tooth got chipped again, I think it is not normal to chipped within such short time; I was told that it happened often after years. But reality is that my other filling teeth which were done earlier than this one have not had similar problems. After long thought, I decided to go back to let them fix it again (I thought they know the problem and should be easier to fix). I made the appointment and make sure I got there on time; but the day on my way to the office, I got a call from the office saying that the dentist has to go, they have to reschedule the appointment!! They called me the last minute about the cancellation!! I had no choice and drove back home. On the rescheduled day, I drove back again; I was checked by a totally different person ( I thought he was a different dentist). But after checking, he put some stupid filling in my chipped tooth and told me nobody could do the real filling in the office and he is not able to do the filling either. I was furious, as a medical doctor myself, I know what they are doing is total out of professional morals, I decided to leave and scheduled with different dentist office immediately. My chipped tooth got fixed and has not caused trouble since. I will never go back to that office again and strongly suggest all my friends not going there either!

A wonderful dental practice overall... if you have dental coverage. I never had a problem with these guys while I was covered. I think the most I ever had to wait was maybe 5 minutes as long as I showed up on time for an appointment. Their staff are very friendly and pleasant. I only had positive interactions with their general dentists. Beware, however, if you ever want to go to them without dental coverage. They will charge you through the nose. I was cited $480 for a simple cleaning and was told there was no way to get a discount even if I paid in cash. (Competitors down the road will charge less than a quarter of that!) I did notice that they also try to push really hard to sell you expensive products like mouth guards when the indication is questionable and far cheaper alternatives are available. These products are typically not covered by standard dental plans either, so beware of that. In short, great practice, but I'd avoid them if you have no dental coverage.

Nothing but great things to say about Dr Kosmidis and the practice. They were able to fit me in on very short notice to do a same-day crown, including tracking down my x-rays from an out of state endodontist who'd done my root canal. I'm very impressed with the result. Dr Kosmidis walked me through the process, and even showed me how and why he was designing the crown in real time. Unlike some other dental work I've gotten, he paid careful attention to making sure I could floss and the resulting crown is indistinguishable from a real tooth. I'd recommend him in a heartbeat!

Generally this office is very well equipped and has an attentive and well trained staff. Dr Khalil and Dr. Lee are considerate and highly skilled. However I had a frustrating experience recently where I was experiencing a lot of pain in a back tooth after already having had three root canals and two implants at another office. Dr. Khalil kept telling me that it could be caused by neuralgia and that I should not "do anything else" there. After seeing their endodontist, Dr. Landraga, who was really condescending and seemed not to believe some of my symptoms, I was told to go to a pain clinic (which was not even taking new patients), and was then referred to a hospital which also did not respond at all. Fortunately I got another opinion from a very experienced dentist at another office who told me that my back tooth has an exposed root which would be very difficult to repair with a root canal, and recommended that I get it extracted. I went ahead and did this and now the pain has significantly improved. I wish I could leave a better review, but I am pretty frustrated after this experience. Nevertheless for most people that don't have unusually bad luck and just need routine maintenance. I would recommend this office.

Best, most professional, dentist office in Boston. Walk from the Galleria or complimentary parking in lot! Great people and skilled dental expertise!!

Not happy with the office. I am pregnant and a piece of my back tooth broke off (next to a filling). I don't have any pain, which I mentioned when calling the office to see if I could make an appointment. They requested I receive clearance from my midwife to receive novocaine, which I did. I wait 20 minutes to see the dentist and when she does come in she looks at the tooth and ask if I have pain, I tell her no. She then takes a photo of my tooth and basically tells me since I am pregnant they can't do X-rays and also since I have no pain they won't do anything for me today but I should come back after I've given birth. So they had me come in and bill my insurance to tell me something that could be done over the phone, the dentist was in the room for all of 5 minutes. To say I'm upset is an understatement.

Dr. Kosmidis is beyond outstanding. His skills are manifested in his approach, diligence, research, compassion and acumen as a dentist. I can write pages to describe all my experiences with Dr. K. but it would take a while. I do not have words to express how life changing my family's experiences have been. His staff is very polite and very proficient as well.

First time at a dentist's office since COVID - precautions are taken here, processes are efficient, and my hygienist and dentist made sure to explain my care to my care in great detail and were also super friendly. Obviously, I was pretty nervous showing up but left feeling optimistic about my teeth and generally getting them checked out during COVID.

I called for my previous x-ray, and filled out the release form that they requested. But they just keep saying too busy to release it to me, which ended that I couldn't get it before my dental appointment and I got charged for $91 for a new one. Very rude. I think they are just not happy that I switched to another dental.