Thrive Boston Counseling And Psychotherapy's Online Review Report Card

I made an appointment with a therapist for the following week, which was quite a task finding one! She was in my insurance network and accepting new patients. She emailed me to change my appointment to the following day, which I agreed to. I never heard from her or Thriveworks again. My appointment came and nothing. I had to call Thriveworks only to find out that the therapist "cancelled" my appointment under the pretense of "not taking on new clients." What changed within a few days and why didn't anyone inform me? My time is just as valuable as yours! Very unprofessional! Will be looking elsewhere for a therapist.

Poor organization, I made an appointment, no one showed up. I emailed and the email bounced back to my mailbox! Do not use this place

They are charging me $135 for a late cancellation fee because my clinician was unable to see me on the ZOOM. I could see and hear her just fine.

My therapist name came up on my insurance policy not Thriveworks. Had it come up Thriveworks I would not have bothered. Once it did I figured, what the heck, I was desperate. Well, you have to be to try one of these. Plus, I hate virtual. Therapists, covid is over. Think about your patients well being first as you are suppose to. Put your hands back in your pockets and rent an office again!!! I chose this person based on her bio. She was an older lady, which I wanted and seemed to have many years of experience for what I was looking for. It didn't matter. She was always off topic, non focused and arrogant. Fifteen dollars in copays were way too much! I

Samantha Rockwell at the Attleboro, MA location scammed me over $100 and I never signed up to meet with her. Thriveworks is a scam.

Wow really &charges your card whenever they feel &talk to you like your stupid then wants to talk the whole session until times up for you why do this

Putting my google review here to make sure this reaches the maximum amount of people because I can't recommend NOT GOING HERE enough! Worst experience I have ever had in my entire life. This place is INSIDIOUS. I regret not reading the reviews thoroughly. They don't care about your mental health, they just want your money. Not only do they charge you $135 for a missed appointment, they also DELAY your billing by SEVERAL MONTHS. I should have been charged per session, but APPARENTLY insurance doesn't go through automatically with the horrid company, so MONTHS after not speaking to these people, I am being charged my co-pay for every visit. The customer service is god awful, and the therapists there aren't even good. I was being billed for sessions with a therapist who just spit out coping skills that are common knowledge. The therapist hardly engaged with me, I felt like I was just talking to fill the silence because she wouldn't ask me questions or give advice. Horrible, horrible, HORRIBLE company DO NOT get therapy here. I know it seems like a relief with how quickly they can get you set up but it is NOT WORTH IT. I don't leave reviews often, but I am doing this for the people out there like me that saw the bad reviews and thought 'eh, I'm sure that's not true'. It is. Those people are right. This place is terrible. DO NOT GET THERAPY HERE.

I had one Telehealth session with Thriveworks and did not have a good experience; decided not to return. The therapist tried to make a couple of very fast diagnoses in under an hour, without even explaining how she was arriving at her conclusions. A good provider explains their thought process. She automatically set me up for weekly appointments without confirming with me; I had to cancel all of them. I was a self-pay client because Thriveworks doesn't accept my insurance (not part of my complaint but might be an important detail to know) and they overcharged me by more than double the amount. When I contacted the therapist for help, she confirmed that that was the wrong amount and said that she'd take care of it by contacting the billing department for me. I monitored my account for a partial refund in the timeframe they promised and didn't see any. So I contacted the therapist again and she said she'd spoken with the billing department and they said it was resolved. My account said otherwise. So I waited a bit longer to see if the refund was just taking some time to get processed,, but no luck. I contacted the therapist again and she gave me the billing department contact information and suggested that I contact them directly. When I did, I found out that instead of a partial refund, I had been given a Thriveworks account credit, and the representative told me I had to specify that I wanted a refund. When I did that, the amount was finally returned to my bank account. It's not clear whether the therapist was covering for the billing department when she told me that the issue was resolved, or if she really thought it was resolved. I also believe that the billing department may have thought they could get away with overcharging me because I was a self-pay client. Overall, not a good experience and the trust is gone.

Yikes definitely should of read reviews before scheduling. Had a session and was highly disappointed by the entire organization. Feels like a scam. Also very impersonal. The communication, billing, scheduling systems are all untrustworthy.

Thriveworks violated my husband's civil rights. I would get into more detail but they will be hearing from our attorney. Never EVER bring your children here. The customer service for billing is terrible. They won't give you access to your own child's account? What sense does that make? The child is not even an adult yet. Now we will be reaching out to the civil rights division.