Robin L Travers's Online Review Report Card

Refused to see my son because her office didn’t check him in properly. Won’t see patients that are 10 minutes late. We weren’t. Her receptionist messed up and still punished us (I wish I could delete this because I don’t want to give 5 or 1). After the disaster this am, the office manager called and was extremely apologetic and did acknowledge how nuts the situation was )

My son checked in for his visit on time. The receptionist FORGOT to mark him in. Dr Travers refused to see him because she has a policy of not seeing people who are more than 10 minutes late. We were NOT late. The staff messy up and she didn’t care

After my son checked in on time, she refused to see him because her receptionist forgot to check him in (yes he went up to the front desk and told him He was there for the appointment) She doesn’t see patients that are over 10 minutes late and dispute this being their error would not see him

She refuses to see my son because her office forgot to check him in after he went up to the front desk and did everything that was asked. Her policy is not to see patients more than 10 minutes late (he wasn’t) but she didn’t care that her receptionist was at fault.

Excellent!

I absolutely love Dr. Travers! She is very thorough as a doctor and a pleasant, caring human being! She makes you feel very comfortable and addresses all problems very professionally. I highly recommend her!

I’m an ivy league alumna and PhD Candidate and have seen doctors around the country and the world given that I suffer from chronic illness. So I am a very experienced patient and thorough professional, and seen doctors across specialities. I have never written a negative review for a doctor before, and I am in shock regarding my experience with this provider to whom I was a new patient. I found her conduct to be extremely unprofessional and discriminatory for reasons I cannot explain. There was no courtesy as a patient and she also misdiagnosed my skin condition in the first appointment, was in hindsight dismissive and barely spent 10-15 minutes with me in the appointment. The reason I am writing this review is when I reached out for a follow up consult as my problem was still not resolved the scheduling nightmare I endured and the discrimination and abandonment as a patient was a first. Dishonest provider, no regard for patient welfare + terrible staff and IT in terms of scheduling

I’m an ivy league alumna and PhD Candidate and have seen doctors around the country and the world given that I suffer from chronic illness. So I am a very experienced patient and thorough professional, and seen doctors across specialities. I have never written a negative review for a doctor before, and I am in shock regarding my experience with this provider to whom I was a new patient. I found her conduct to be extremely unprofessional and discriminatory for reasons I cannot explain. There was no courtesy as a patient and she also misdiagnosed my skin condition in the first appointment, was in hindsight dismissive and barely spent 10-15 minutes with me in the appointment. The reason I am writing this review is when I reached out for a follow up consult as my problem was still not resolved the scheduling nightmare I endured and the discrimination and abandonment as a patient was a first. Dishonest provider, no regard for patient welfare + terrible staff and IT in terms of scheduling. I lost an entire day when i was dealing with an acute skin condition and am a highly vulnerable patient, I was given an appointment for a televisit and after trying to follow instructions I was sent via email and several failed attempts to log in since the app did not work and the scheduling staff not able to help me Log in. I was asked to call back and reschedule same day. Again it took about 30 minutes trying to set up with what was a no show provider and several errors in communication from the staff who kept me waiting. Only to be told that I was for no justified reason being dismissed from the Drs practice and would not be allowed a follow up consultation. She had already consulted with me on the first visit in clinic and I had been driven from out of state to see her and invested time and money to make that happen. I had scheduled my follow up appointment with her earlier in the week and it was a time sensitive need given how ill the condition was making me. I missed an opportunity to find another provider and as a disabled individual it’s very hard from me to get from out of state to a practice in Boston and several providers are booked up weeks in advance. Hence I was in shock that a doctor would not even have a care of duty and abandon a patient without any professional courtesy or until they were able to find a new provider. When I complained to the nursing staff, I was told and felt discriminated against as a patient without explanation and my time and health loss of no concern to them it seems- I was told I should never have been scheduled and not welcome at the practice because i did not make my appointment on time. I’m not sure in covid times if their faulty app or technical difficulties despite good faith attempts establishes what they claim. I have never experienced anything like this from a provider, and as a woman of color I feel a complete lack of ethics and my experience was so awful that I felt compelled to call her behavior out and also warn others who may think of seeing this provider. If her diagnosis was off or the technology wasn’t allowing me access even as I was logged in at this time to discriminate and find fault against me waste my time in an acute stage of my condition and make me lose opportunity to consult with another provider in the time I needed to is not acceptable as a consumer and patient.

Been seeing Dr. Travers for a couple years now. Strong reputation and certainly competent, but Always rushed. She declared, ”I am only medical” towards the end of our Last 3-5 min consultation. I suspect she thought my questions about my acne were vain?? Maybe it had resolved to the medical standard? That would surprise me as I still have quite visible pimples and blackheads. I hear that some of the other doctors will offer more of their time. Going to try to switch to another provider to see if I have better results and better “care.”

Dr Travers takes the time to be thorough in every session and cares about everything the patient says. If there is a problem it will be systematically pursued until resolved. She is both very pleasant and very knowledgeable. Among the best