Atrius Health's Online Review Report Card

I should have listened to these reviews. The building is very nice looking and that gives you a false sense of security. I was lured here for a primary care by a good review on a doctor review website. But the primary care was horrible. She didn't know anything about me after a year. She never seemed to review the chart before coming in. The staff I have real concerns about as well. The person taking my BP did not know how to do it. She put me in the low chair and stood above me... with my arm up high. This is obviously going to give me a low blood pressure reading. She did this at all three visits. They also made me sign a contract to get a drug that I had a previous prescription for. Never had to do that anyplace else.

I switched from Burlington to Concord only for distance reasons. I was having significant pain and during the time the reception, nurses were rude when I wanted to know when I would be getting a call back for my issue and one particular staff member was condescending to me when I explained my symptoms, the level of pain, questions about the med and why the call back was taking so long. Never had an issue all the years I was with Burlington.

This place is a disgrace to healthcare. I have received the poorest healthcare here than I ever had in my entire lifetime. Staff is rude, unprofessional, and unresponsive. You can never be seen by an actual doctor, and nurses are untrained and hardly available to consult over the phone. I can’t believe that I have been trusting them with my health when there are so many better options. They have deleted all negative reviews, that is misleading and countless number of people are getting mistreated here.

Update: This place is a joke. They should have stayed Concord Hillside. Atrius is a pain in the a**. It's dangerous how they treat their patients. Negligence will lead to lawsuits. Ever since they moved to this new building, it's been a headache. You can't even make an appointment without it feeling like your teeth are being pulled. The system that calls you back are too stupid to even process simple information. They need training in communication. Every complaint people have given has fallen on deaf ears. With the exception of a few, the people who talk to you in internal medicine are rude, condescending and make mistakes all the time.Had to have lab work done - they lose my sheet that I JUST filled out. If they don't order it, they "will call you and let you know if you need it." I seriously hope someone with enough means will sue this place. The nurse practitioners for the most part have no heart, and play deadly games. Don't prescribe a medication to a patient that could potentially kill them without warning. There's a reason why so many doctors have left, and no one is doing a thing about making this place better. Way to go, Atrius...you are worse than the dmv.People, pay attention to the one star reviews...they're not kidding.

Things are better. If you don't sign the insurance waiver they won't charge more than they are supposed to charge.

I have been with the practice now for 7 years. We do like our doctors but I am getting frustrated with how the practice is run. Very hard to get covid vaccines for children there and they reschedule appointments more often these days. They emailed that there would be vaccine clinics and there are no slot available. We have to drive 30 min a away to another location. Not convenient when you live in concord and have a busy work and life schedule. I feel like the only reason we are staying is convenience and now this is becoming an issue. Also they charge copays for regular physicals and I have to fight with their billing department constantly about this.

Harvard Vanguard lied to or withheld information from patients of Dr. Noor Roomi concerning her new practice. If any of her patients are looking for Dr. Roomi, she is here:Emerson HospitalJohn Cuming Building, Suite 710131 Old Road to Nine Acre CornerConcord, MA 01742978-371-5386

This practice currently has 1.5 stars and I can see the reason after my visit today. First the original appointment I made was canceled by the practice and I had to reschedule. Writing an appointment in a computer isn't the goal. Keeping the appointment should be the goal. Every time (5 times in all) Concord Vanguard has canceled my appointment. I stopped going there myself for this reason, but kept my kids their bc the staff in the Peds Practice are nice enough, but same issue with appointments. The rest of the practice especially the Lab really needs new management. Having served in healthcare my entire life I don't think I have seen a worse run medical organization. My children needed to get lab work done after our doctors appointment and we were referred to the Harvard Vanguard Lap located in the practice for the blood draw. First the Peds nurses should do lab draws on children. A specific and specialized skill is needed to draw blood from children. Yes, it does cost the practice more to use a Peds nurse for this, but if you care about your patients then putting the patient first should be the first priority. 2nd If the practice is going to refer the children they take care of to their own lab they should teach and encourage the staff to be nice and friendly to these children. I took my 2 children to the lab. After the required wait of 30 mins. No one else was was waiting. Three lab techs escorted my son (age 7) and I into a room. No one explain what was going to happen. No one introduced themselves. One of the techs pointed to a chair and said sit here. My son and I sat down. "He needs to sit on your left", demanded one of the techs. So I moved my son to my left. "He needs to sit on your lap" demanded the same lab tech. Interrupting a discussion I was having with my son about stickers trying to find something to look at and distract him as we were getting ready for the pain that was about to come his way. I acknowledge the now rude lab tech. "Sir you need to have your son sit on your lap" the now belligerent lab tech said. I responded "I am". "Well I don't see him sitting on your lap" spoke the infuriating lap tech. This is when I left. I received the requisite apologies, but I am sure this practice will continue bumbling on as they have done for the last two years buyer beware!

Got contacted by "owner" not interested in anything they had to say, drs had zero right to talk to my husband without my permission (and he is a dr himself, so maybe they thought it was fine to violate hippa. Won't go back for anything

Came in with shortness of breath. Despite them not being a hospital, they took good care of me.