Daniel Driscoll Neponset Health Center's Online Review Report Card

While meeting with doctors and nurses have been good experiences, talking to the front desk on the phone has got to be the worst. I injured myself in another state and was planning to come back and see if my doctor could refer me to a hospital to get an xray and told her on the phone, “when I come back and ask for an xray that my doctor refers me to, would MassHealth cover all of the costs or some?” And she tells me “it only covers if you’re in Mass.”I’m restating my question and she tells me the same thing and then hangs up and doesn’t help me book an appointment.

The lack of help, care, or basic courtesy is maddening.  Getting a simple prescription refill is a herculean task that I would not wish my worst of enemies.  Calling on the phone is pointless since they rarely answer, the mychart email system takes MANY days for folks to get back to you, I never feel well served or provided for when I go there.

Worst service you can get in the city. Called multiple times, left voicemail, hung up on by nurse, on call special line people dont call back or set up appt. Horrible service, they nees to shut this place down already.

I’m really disappointed this place. So awful for insulting via phone

Please do yourself the favor and stay far away from this place. It used to be a decent place now they have a different company running the call center and these people are the rudest most ignorant people. You wait 30 mins to talk to someone, then finally when they answer you can't understand a word there saying because they barely speak English. They could careless about anything they either hang up on you or pass you off to the next person. Unbelievable its sad what happened to this place.

We love NHC & all their doctors, we’ve been here going on 20 years and wouldn’t have it any other way. The only things that need major improvement is the parking and that dreadful call center. Other than that, this place is incredible. Pedi nurses are fantastic, always go above and beyond. We drive 2 hours to get here & it’s so worth it.

Horrible place, I was given a wrong diagnosis, on top of that takes them forever to reach out. I had been trying to get an appointment with my doctor for about months now, my health is getting worse because I have stomach problems, things get worse I can’t get anyone to do me a physical. This place is horrible

This place is a mess. I only go here because I’ve gone here since I was little and am just used to the place. I’ve gotten wrong test results. Hold times are terrible they even hang up on you. When I drove to the parking lot to pick up a prescription they made me get out of my car and walk to the front of the door to grab it when the sign clearly says “stay in your car we will bring out your prescription” 🙄🙄🙄

Too long to answer phone call. And sometimes they miss your appointment. This shit need to shut down

Trying to get through to a live person that is helpful is literally equivalent to hitting the lottery. The wait times are ridiculous, I have waited upward of 20 minutes after the automated message indicates 3 minutes just to be hung up on repeatedly. Please implement quality control ASAP!!!!!!!