Circle Health Urgent Care- Dracut's Online Review Report Card

Terrible services. Had an appointment at 4.30 and waited for 2.5 hours more and don’t know the reason why. I have been coughing for last 2 weeks when I said this and they don’t even send the doctor or physician. I was checked by the nurse. I have to give my work place a certification but they don’t even write that too. Not even 1 star worth.

No complaints, some times can be long waiting..but not as long as hospitals!! I wish they opened at 7am though!

They screwed around for almost an hour before actually looking at my orders and raising they could not perform the tests. Then they "helpfully" sent me to another facility that couldn't do them on a weekend. Bonus: They assigned someone else's test results to me. I was never seen on the date in question and I got a notification saying I had test results available. Worse, it seems the only way to address this is through a web form. I filled it out and got an automated message acknowledging the form (but not the problem). At the bottom it said not to bother replying to the notification email. They have literally put my health at risk by assigning someone else's test results to me.

Don't go here. Unprofessional from the receptionists to the doctors. Always have issues scheduling and billing. In particular Chris the receptionist was both ineffective and rude causing me to wait an hour just to be registered on my last visit. Years later they still are awful. These people pretend to care about health when in reality they just want money. An absolute sham of an operation

I'm not one to write negative reviews often, but my experience at Dracut Circle Health was a disappointment to say the least. I came in for simple blood work and waited over an hour. For a healthcare facility, time is of the essence and this place wasted a lot of mine. To add insult to injury, the waiting room seats felt like they were designed for discomfort. If you're going to have people wait, at least provide a bearable seating arrangement. The staffing here is perplexing. They appear to be overstaffed on the administrative side, yet woefully understaffed where it actually matters: healthcare providers. I even see 2 out of 4 people even playing with their phone and doing nothing! You'd think with the administrative surplus, scheduling and wait times would be better managed. Nope. Finally, the new system with Lab Corp is a complete disaster. Inefficient and inconvenient are understatements. All in all, a poor experience that raises questions about their priorities. Would not recommend.

Have been here multiple times and have not a good experience every time. Had an appointment this past Saturday and waited an hour past my appointment time with no one else waiting, just for my issue to be brushed off. When the physician asked me questions, he didn't wait for the full answer. He interrupted me and rushed through my "appointment" stating he would prescribe medication. He prescribed OTC cream that I already had at home. Was a complete waste of my time.

TERRIBLE!! Never again!!

Went there 9/26/23 for cough, runny nose, head congestion, swollen lymph nods, headaches, etc. I got strep, covid, and flu tests and they cane out negative. I was told I was fine just take over the counter medicine and I should be fine. I felt like I was being brushed off while in my room. I explained I have asthma and I couldn't breath and was around someone who had pneumonia. I was told pneumonia is not contagious (which it is) and not one xray was done. I went to afc 9/27/23 told them I wanted a second opinion. Got x-rays done and found out I had acute bronchitis. Never again will I be going there.

Hospital level care with personable and knowledgeable nurses, doctors and staff minus the ridiculous wait times.

Unfortunately After coming to this urgent care a few times I cannot give this a good rating. First time I went I was having heart palpitations, I knew what the problem was but I couldn’t get into my pcp. They did an ekg ( which was normal) and then told me to go to the Er. I asked if they could do blood work, they stated “ Bo bc then we will have to f/u with you” 😳 second time I brought my son who had poison Ivy for 2 weeks and he started to get blisters on his feet. The doctor told me it was a fungal infection, I had tried to tell her that it was definitely poison Ivy but she sent in a prescription for an anti fungal anyways, then had to take my son elsewhere to be treated appropriately. Another family member went for a swollen throat / tonsils, they told him it was post nasal drip and to get Flonase, he ended up seeing someone else at another clinic and was diagnosed with something completely different. This clinic is dangerous and needs either new doctors or to be shut down completely.