Paul J Botelho's Online Review Report Card

While experiencing an eye trauma contacted this practice, and received the most thorough and effective treatment. Dr.. Botelho not only fit me in, he perhaps saved my eye from a severe cornea abrasion. This Doctor knows his science and swiftly addressed my injury with the application of a bandaid contact and two prescriptions. He has followed up even after the visit For any needs you may have, Dr. Paul and his staff are more than ready to address your care, with compassion. They are worth the drive no matter if your in town or arriving from 30 miles away like I did. Either way make the switch to this amazing practice!!

Dr. Paul Botelho is a blessing to have as a surgeon. Not only is his knowledge exemplary but he takes his time and makes all his patients feel comfortable and well taken care of. He is very precise in his examinations and answers all your questions. I would highly recommend him!

Very nice and professional office. I like the staff and the service I have received now for about 10 years.

Fantastic experience! Dr Botelho really explored my needs before deciding what to prescribe. As a Machine repair tech, I work at a variety of distances and Dr. Botelho was very understanding of my needs and also my concerns (My current prescription seemed pretty good and I was afraid to make any dramatic changes. I have had a different optometrist make a set of glasses that were unusable and then insisted that they were "What I needed" - then I ended up just using my old glasses. ) I was very reassured when Dr. Botelho checked my existing glasses and agreed, there wouldn't be much change and I could get a small bifocal to help with close work. I just got the new ones and They are Fantastic! both magnifications are just right. The part I was most impressed with was the time Dr. Botelho took to talk with me about what my day-to-day was and what my typical working distance is, and that I needed a good all around pair. I couldn't be switching glasses all the time. Very Pleased

One of the rudest, most condescending, dismissive doctors I’ve ever encountered. He was in and out in about 3 minutes, and treated me as if I was not worthy of his time. Completely dismissive or any questions, and just rude. Without a doubt the worst experience I have ever had with a doctor.

Awful experience. Rude, condescending, showed no care of energy. Dismissive of questions, clearly felt he had better things to do with his time and my problems weren’t worth any of it.

My experience with Dr Botelho was atrocious. I was referred by my optometrist to review lasik option. He spent all of 45 seconds with me to explain, rather rudely, “no doctor would take the case” as my nearsightedness was too severe. The manner in which he completely dismissed me was just downright insulting.

Let me start by clarifying that if this review was a reflection on the staff, it would be 5 stars. They were friendly, efficient, compassionate and professional. On the other hand, Dr Botelho was rude, incompassionate, completely unprofessional and downright indifferent. My 96 year old mother was a new patient and in need of new glasses because her glasses had been lost in the nursing home. While she was in the exam chair, she began to feel nauseous and the staff gave her the option of either waiting until she felt better or rescheduling to return another day. Since my mom has daily nausea and leaving the nursing home is such a trying experience for her, we opted to wait it out and I gave her Tums. She began feeling better and the tech resumed the exam and refraction. Mom was responding appropriately and all was going well, when her exam was rudely interrupted. The tech was abruptly ordered to stop the refraction and instructed to leave the room. Doctor Botelho came in with another staff member and very matter of factly refused to examine my mother today or any other day. He said that his tech was unable to complete the refraction because my mother was not able to participate. I corrected him and gave him the facts. My mom was participating very appropriately and that the exam was interrupted and cut short. Without consulting with the tech who had been examining my mom, he responded that we needed to “agree to disagree”. Apparently Dr Botelho is unaware that two people can only ‘agree to disagree’ about matters of opinion and not about cold, hard facts. He went on to say that he couldn’t complete the exam without her previous records. I explained that no one had informed me that I was responsible to bring her records; however, I offered to get them. Dr Botelho responded that he was not “the right person” to examine my mother and told me to reconsider my decision to leave her prior doctor. He recommended that I call their office and schedule an appointment with them. Meanwhile my mother and I wasted an entire morning. Anyone who has had the experience of taking an elderly person to a doctors appointment can sympathize with the fact that it is extremely difficult and taxing for an elderly person to leave a nursing home for any reason. She was so uncomfortable and sick to her stomach. When she arrived back home she immediately vomited and was very anxious. All that and she doesn’t have the glasses that she set out to get. Why would a human being, who took an oath to help people, be so cold, heartless and unreasonable? I am now a speech language pathologist; however I was a ophthalmic medical assistant for years, therefore, I have had formal training on the appropriate manner in which to treat patients in a doctors office. I have never seen a doctor turn a patient away in such a rude manner. I pray that he “reconsiders his decision” and completes a self-examination of his bed-side manner, indiscretion, and philosophy of how to treat his patients before anyone else has to suffer a similar negative experience in his office.

Slowest service ever!!! Over 1.5 hours for a regular eye exam Not coming back

Very professional, caring, and intelligent doctor! Excellent staff as well.