Atlantis Dental's Online Review Report Card

Manager Janet is rude and very unprofessional I would not recommend this money hungry dentist that does not pay its employees enough!

Dr Naqvi is the worst human being I've ever met in my life. I am absolutely traumatized from working in this office. She took advantage of her employees and by sending us to Tampa Florida and for what was meant to be a management training, and was actually a Scientology cult. I literally quit the day I returned to Boston. Not to talk about how rude she is to her staff and manipulative she is towards patients. I've never met such an evil person in my entire life. Also most of the reviews on google are fake because she made us play a game and allowed us to ask our friends, relatives and anyone we knew to write reviews for a place they've never been to.... just so we can all win a pair of AirPods Max headphones. I pray God punishes her for all her evil doings.

I just had my last Invisalign appointment with Atlantis Dental in Framingham, and I can finally share my horrible experience that lasted a year. I do not recommend them at all. On Google, they have 4.6 stars with over 1,000 reviews, but on Yelp, they have 1.4 stars with 60 reviews--a glaring difference. I initially saw the glowing Google reviews and made an appointment for an Invisalign consultation. At first, everyone seemed so nice, and the price was cheaper than other places, so I decided to proceed with Invisalign. I paid in full at my first appointment, and everything went downhill from there. Once they had my money, scheduling became a nightmare, and customer service was nonexistent. Meanwhile, I was bombarded with 3-4 texts a week advertising their sales. The issues piled up quickly. They canceled three appointments in a row within 48 hours of the scheduled time, and when I tried to speak to the manager, the front desk staff promised he'd call me back within an hour. I waited two hours, called back, and was given the runaround all day--never speaking to the manager. It was clear they were avoiding me. During the same time, they were aggressively advertising Invisalign to new clients on social media but couldn't fit me in to finish my treatment for over a month. I was wearing a retainer that was supposed to last 4 days for two months at one point. Mind you I'm supposed to keep them on while I eat, so they looked awful (I brushed them obv but still) After one of the cancellations, I got a call the next day from a obviously unaware staff member, asking if I wanted to schedule a cleaning. It was obvious they prioritize new money over their current clientele and have no regard for feedback. Their high staff turnover was another red flag. Every single appointment, I saw new staff members. They even had interviewees--people who weren't hired yet--working on patients. On Yelp, many former employees voice their opinions about how terrible it is to work at Atlantis, citing the same pushy sales culture and toxic environment I observed as a patient. Looking back at the glowing Google reviews, it's hard to believe they're genuine. They seem robotic and staged compared to the raw, detailed complaints on Yelp. The actual dentist, Dr Naqvi, shoved a metal file into my teeth to file my teeth (that's expected for your teeth to move around) and without warning me it could hurt, like my tooth shifted. Anyone with a brain would know that type of force would cause ALOT of pain. All my other experiences with dentists are they warn you something might hurt even if it's a little pinch. This dentist clearly had no regard for my feelings because ???? It was so painful that I involuntarily yelled "Ow!" out loud. I'm the type of person who doesn't speak up even if I'm in pain, so you can imagine how bad it was. She was obviously rushing. I also got a grey tooth during the Invisalign treatment. I was told to eat with them on and to change them every 4 days and I called Invisalign and they told me that's not recommended. You should not eat with them on and to change them every 7 days is the minimum.... I'm not saying the grey tooth was Alantis Dentals fault but it makes me wonder. I could see them rushing through treatments to get more sales because that's clearly their entire motive. My tooth is not dead on X-rays, but it will require internal bleaching to fix. This experience made me dread every appointment. I hate how angry and negative I would get when I had to either schedule and appointment or go in. I hate being negative, I found my self snappy at other customer service reps in different professions and I realized it's because I didn't want to get finessed again. I'm so glad to finally be finishing my treatment.

I just had my last Invisalign appointment with Atlantis Dental in Framingham, and I can finally share my horrible experience that lasted a year. I do not recommend them at all. On Google, they have 4.6 stars with over 1,000 reviews, but on Yelp, they have 1.4 stars with 60 reviews—a glaring difference. I initially saw the glowing Google reviews and made an appointment for an Invisalign consultation. At first, everyone seemed so nice, and the price was cheaper than other places, so I decided to proceed with Invisalign. I paid in full at my first appointment, and everything went downhill from there. Once they had my money, scheduling became a nightmare, and customer service was nonexistent. Meanwhile, I was bombarded with 3-4 texts a week advertising their sales. The issues piled up quickly. They canceled three appointments in a row within 48 hours of the scheduled time, and when I tried to speak to the manager, the front desk staff promised he’d call me back within an hour. I waited two hours, called back, and was given the runaround all day—never speaking to the manager. It was clear they were avoiding me. During the same time, they were aggressively advertising Invisalign to new clients on social media but couldn’t fit me in to finish my treatment for over a month. I was wearing a retainer that was supposed to last 4 days for two months at one point. Mind you I’m supposed to keep them on while I eat, so they looked awful (I brushed them obv but still) After one of the cancellations, I got a call the next day from a obviously unaware staff member, asking if I wanted to schedule a cleaning. It was obvious they prioritize new money over their current clientele and have no regard for feedback. Their high staff turnover was another red flag. Every single appointment, I saw new staff members. They even had interviewees—people who weren’t hired yet—working on patients. On Yelp, many former employees voice their opinions about how terrible it is to work at Atlantis, citing the same pushy sales culture and toxic environment I observed as a patient. Looking back at the glowing Google reviews, it’s hard to believe they’re genuine. They seem robotic and staged compared to the raw, detailed complaints on Yelp. The actual dentist, Dr Naqvi, shoved a metal file into my teeth to file my teeth (that’s expected for your teeth to move around) and without warning me it could hurt, like my tooth shifted. Anyone with a brain would know that type of force would cause ALOT of pain. All my other experiences with dentists are they warn you something might hurt even if it’s a little pinch. This dentist clearly had no regard for my feelings because ???? It was so painful that I involuntarily yelled “Ow!” out loud. I’m the type of person who doesn’t speak up even if I’m in pain, so you can imagine how bad it was. She was obviously rushing. I also got a grey tooth during the Invisalign treatment. I was told to eat with them on and to change them every 4 days and I called Invisalign and they told me that’s not recommended. You should not eat with them on and to change them every 7 days is the minimum…. I’m not saying the grey tooth was Alantis Dentals fault but it makes me wonder. I could see them rushing through treatments to get more sales because that’s clearly their entire motive. My tooth is not dead on X-rays, but it will require internal bleaching to fix. This experience made me dread every appointment. I hate how angry and negative I would get when I had to either schedule and appointment or go in. I hate being negative, I found my self snappy at other customer service reps in different professions and I realized it’s because I didn’t want to get finessed again. I’m so glad to finally be finishing my treatment.

The staff understood that I didn't want to work with their peculiar methods of charging me first for the full service and then billing insurance, with the promise that insurance will send me more money than they charged. The staff understood where I was at but the doctor asked them to call me in any way said she would work with me. However, once at the clinic she refused to show any flexibility and repeated the same story about the payment from insurance etc. After wasting an hour, I decided to call it quits. Please be careful about their billing practices.

Worst dentist and Biggest scammers around. Went here when I moved to the area. They told me I had a cavity and drilled a tooth that already had a previously filled cavity. They drilled down so far that disturbed the root and caused me to need a root canal. Now luckily my previous dentist accepted me back and to this day I still go to them 1hr away. ( i had them do the root canal and they also told me their was nothing I could do because the scam was drilling an old cavity and it was there word against mine.) There was no way that the filling had another cavity. So I'm spreading the word now!!!!

Super careful and attentive, I was very well attended by Nicole, congratulations to the whole team

Beverly is very nice and courteous.

This place has a bunch of thieves in uniform. They tried to rob my friend. He was getting Invisalign. They recommended a deep cleaning which we were okay with. He overcharged for that deep cleaning and found out they never reached out to his primary dentist. The doctor is against him getting the Invisalign because of the way his teeth are. They knew it wasn’t option but they wanted to proceed just so they could make a few bucks. They value money more than people. They charged us for the non receivable services. It took us 5 months for them to finally fixed the overcharge payment. They lie for each other and they don’t care about people. Think twice before getting any service with them!!!!!!!!!!!!! THIEVES!!!!!!!!

Everything was perfect with them , is a nice place Clean.😘