Mass General Brigham's Online Review Report Card

No customer service! Front desk is very unprofessional. Busy talking with eachother instead of helping the patients or answer the phones. The only reason why I went there was because they had a wonderful pediatric doctor but he left.

Love this clinic . I’ve been coming here since I was 9 years old . I am 29 and I love that my daughter now sees my pediatrician that I used to see . Barbara Sisson she is amazing . I see Dr Siller my self and she is amazing as well . The obgyn Lara was super nice and informative and so supportive through my pregnancy and delivery . The front desk staff are all so friendly professional and so helpful all the time . I truly recommend this clinic to others and I wouldn’t go any where else ! ❤️

Great care for the community, bi-cultural staff and leader in the fight for health equity.

Nice Group of people

Love this clinic . I’ve been coming here since I was 9 years old . I am 29 and I love that my daughter now sees my pediatrician that I used to see . Barbara Sisson she is amazing . I see Dr Siller my self and she is amazing as well . The obgyn Lara was super nice and informative and so supportive through my pregnancy and delivery . The front desk staff are all so friendly professional and so helpful all the time . I truly recommend this clinic to others and I wouldn’t go any where else ! ❤️

I've been coming here since I was a baby. Now I'm 22, soon to be 23. This Health Center is the best, and I will continue to go here.

Friendly staff and there's always somebody to pick up your calls.

Hahaha, turns out the women had left for the day already. And our hour wait was happily in vain. Gotta love this place.The receptionist doesnt seem to know anything about when the financial women my family deals with is in, whenever ny father calls to ask, she would patch him to her desk, getting no answer and he would leave voicemails for her to get back to him. Of course. No one calls back. But today 3/19 told us she was going to be in today, so here we are, over a hour waiting for said financial support women to come back from her supposed lunch. I do prefer if the Heath connector goes off and gets replaced by a system that actually works. :) but those are just my thoughts.

Hahaha, turns out the women had left for the day already. And our hour wait was happily in vain. Gotta love this place.The receptionist doesnt seem to know anything about when the financial women my family deals with is in, whenever ny father calls to ask, she would patch him to her desk, getting no answer and he would leave voicemails for her to get back to him. Of course. No one calls back. But today 3/19 told us she was going to be in today, so here we are, over a hour waiting for said financial support women to come back from her supposed lunch. I do prefer if the Heath connector goes off and gets replaced by a system that actually works. :) but those are just my thoughts.

Called at least 6 times, have been told by mutliple staff they are taking new pediatric patients.  Their new patient registration number is a voicemail box, but nobody ever calls you back.  Front desk staff says there is nothing they can do.  Finally after 6th + attempt, they called us back and said they're not taking new patients.  Who knows if that's even true, but either way, this is pretty awful customer service, for a potential new client.  Can't imagine how they treat their established patients.