Mass General Brigham's Online Review Report Card

My mother suffered a burn in one hand yesterday 30 march 2022,in 1:26 pm. I quickly called the clinic Brookside no one answered. we went to the clinic personally and they told us that they could not attend to her because my mom didn't have an appointment. they said they didn't have anything available. I said its an emergency, I asked them to call 911.they said why don't you call 911. I GOT VERY ANGRY. I called 911myself, the burn was a grade 4. my mother is very disappointed because that is where she goes for her medical issues.

La espera es lo peor

Una hora esperando para que el doctor vea a mi niño , muy mal servicio , te contestan las llamadas como que estás pidiendo un favor 👎👎👎👎

Una hora esperando para que el doctor vea a mi niño , muy mal servicio , te contestan las llamadas como que estás pidiendo un favor 👎👎👎👎

Going there, since 1981, doctors, nurses, everyone there are nice, thanks so much for your services in the community!!

I called to schedule a physical for my son since no one from the clinic likes to call back in a timely fashion. Because 2 weeks ago, I specifically left a msg to have someone call me to schedule a physical for my son. What did they do? Scheduled the appointment WITHOUT calling me or notifying me of the appointment. So I asked the rep on the phone why wasn't I called first before someone decided to book the appt on their own she couldn't even tell me how it happened. They are supposed to document whenever they speak with a patient and clearly when the appt was booked it was never documented in the chart smh. This clinic needs to do better.

I called to schedule a physical for my son since no one from the clinic likes to call back in a timely fashion. Because 2 weeks ago, I specifically left a msg to have someone call me to schedule a physical for my son. What did they do? Scheduled the appointment WITHOUT calling me or notifying me of the appointment. So I asked the rep on the phone why wasn't I called first before someone decided to book the appt on their own she couldn't even tell me how it happened. They are supposed to document whenever they speak with a patient and clearly when the appt was booked it was never documented in the chart smh. This clinic needs to do better.

Always running late. They absolutely suck!!

NEVER ANSWER THE PHONE !!!!!

I can't get the folks there to call in a prescription refill.....?????? My wife needs her meds .......Dr Gottlieb has been a great disappointment.My wife has been her patient for over 20 years and suddenly over the last year and a halfTrying to get in touch with her is neatly impossible......