Greater Lawrence Family Health Center-North Site's Online Review Report Card

Amazing doctors, horrible staff. I went in today November 22, 2021 to request a copy of notes from my sons physical on September 27th. Both I and my daycare provider have been requesting since about a week after the physical. The person in medical records said note wasn’t ready and she will mail when she can. At this point I’m risking loosing my sons spot in daycare due to them not having any record of the physical. I went to check in area spoke to someone who sent me to another person who told me the notes been ready since 9/27 😡.

La peor de la clínicas, mal servicio, los supervisores, no te ayudan. Si necesitas ayuda con urgencia, ellos te ignoran. Son personas inhumano. Nunca regresaré.The worst of the clinics, bad service, the supervisors, they don't help you. If you need help urgently, they ignore you. They are inhuman people.

Pleased

Awful customer service

De lo peor. Toman tu llamada te ponen en espera por muchisimo tiempo y ni sw dignan de volverte atenderte

Front desk is awful except for the man that’s always up front.

At their pharmacy located in the adjacent building next door, I was treated so poorly and very much so felt disrespected by the rude, young Caucasian man with tatoos working at the counter. He was rushing me, giving me attitude, raising his voice, speaking down to me, and insulting my intelligence albeit not blatantly. It’s not what he was saying, it was more so how he said it. I should’ve just gone there, been in the line, signed in and then wait to receive the meds. I handed him the print-out sheet with my current meds that needed to be refilled including the new ones my doc sent over, as I thought I should have and imagined that this would be sufficient action from my part.The gentleman was acting irritated because I expected him to have all the information he needed about my new meds on his computer screen. It was simple stuff, just some nasal sprays, an inhaler, another thing or two. He didn’t know how to search for them either, or the new prescriptions from my M.D. That there is his problem. He’s the one who’s certified to be a pharmaceutical technician or what have you, and he’s the one sitting behind the screen of a desk top connected to he clinic’s database, I can’t do anything except wait while they search my updated records for the new additions.I felt hat I was unjustly targeted in a random act of rudeness by this angry individual and I in no moment gave him reasons to validate his negative feelings during the interaction. Next time I’m there I will refuse to be attended by him because I don’t take kindly to dramatic people who like to be rude to strangers and act mean without any reason. Very unpleasant experience and awful customer service to GLFHC patients.

You make an appointment for cortisone shot, the appointment is 45 days out whichis the earliest one, you come to your appointment which is for 10:15 they say come 15 minutes early and it's almost 1130 you still haven't been called in and they say at least another half hour wait. For the time it has taken for this is more than double the time waiting for your primary care doctor when you have an appointment, completely unacceptable.

Es mi primer día en este lugar y las 3 personas que están al frente no pueden dar una respuesta a las preguntas que tienes, son muy irrespetuosas, no tienen ningún conocimiento de servicios. Muy mala impresión a primera vista. Nunca está de más ser agradable y dar una primera impresión. Las personas que hacen preguntas no son estupidas, las personas que preguntan esperan tener una respuesta para saber, y el trabajo de estas personas es asistir.

My friend goes there monthly shot of vivitrol. The first shot was done carefully and didn’t hurt him much. The 2nd shot was given by an unprofessional assistant that jammed the needle in his right butt cheek. She pulled it out and reentered half the needle . He screamed and blood went running down his side. Extremely painful to the point where it’s been 3 days and he is still in massive pain and limping. The assistant was very nice, did a great job completing assessment, but he wouldn’t recommend her for shots.