Advanced Eyecare Associates's Online Review Report Card

Very professional. Punctual and thorough. Accept most insurance. Nice demeanor.

This location deserves 5 stars, the doctors are excellent and also the other staff except the accounting and billing especially the person who talks on the call. At first, the person doesn't stop talking it seems they are hurry in ending the call. But, when a patient talk over her then she gets upset and finally disconnects even without listening the full complaint. Unfortunately, I was under a similar situation 3 years back and haven't submitted any review at that time. But this being a repeated incident, I thought to share my review. Hopefully, this center would have a better customer friendly staff.

I’ve been going to doctor Karelekas for many years! He is great at his job and he has the nicest personality! I would definitely recommend him to anyone!

Dr. Karalekas is awesome! He conducts thorough and high-quality eye exams without rushing through appointments. His genuine concern for your eye health is evident, ensuring that you receive detailed answers to any questions, making it a natural, comfortable, and informative experience. Dr. K's commitment to personalized care makes this practice highly recommended!

I made an appointment even called and spoke to someone about my insurance 2 E mails were sent to confirm appointment which I did confirm showed up for appointment was told they tried to call and had wrong phone number and my insurance was not up to date even after I called and spoke to someone so I guess they could not contact me by Email very unprofessional

Terrible business practice. They confirm an appointment thru text and then cancel the day before you're supposed to show up thru a voice mail message that I never received. Their reason for my blind cancellation was my insurance wasn't accepted there. Never asked me about paying out of pocket. There are much better choices available that care about helping patients and not treating you like an insurance dollar sign.

I wanna start my review by saying Dr. Sikalis is truly amazing. He's been my optometrist the past few years and I always looked forward to seeing him because he's attentive, kind, and very intelligent. If you're ever so lucky to find an optometrist like him, I say you hold on for as long as you can see him. However, I was a little put off with a recent experience I had (not involving him). I had an appt to see him again for my yearly check up and received a voicemail while I was working with my students and couldn't answer. Basically the voicemail left from front desk said they had CANCELLED my appt on the 30th because my insurance had changed. I was confused because I wasn't given an option to stay at this practice and to pay out of pocket. I had called and had asked for more information and had asked if my appt on the 30th was cancelled or if I still had it and would at least be given the option to keep it and to pay out of pocket for my eye exam and contact lens exam and was told they'd already cancelled my appt and basically I felt like I was getting the boot. As someone who had been coming here for years, I felt a bit upset that my appt was cancelled on me without even being spoken to first. Not sure why my insurance changing meant I couldn't continue seeing this amazing doctor. I'd have happily paid more. I was already paying for my contact lens exam. Two weeks before my appt and my contact lens prescription expiring, I am now trying to scramble to find a new doctor so I can continue getting my contact lenses to be able to see.

Staff was nice. Unfortunately they practice fraudulent business and despite Massachusetts law requiring it they do not give interpupillary distance measurements on their prescriptions. THIS IS ILLEGAL. Please report them to the Mass licensure board so they can't rip off the good people of Lowell any longer. EDIT: They are lying below. I emailed them multiple times requesting my PD measurement after an appointment and they ignored me. I went there, had an appointment, and was not given my PD measurement. Its fraud. Simple as

Terrible at setting expectations and explaining their warranty with transparency

The assistant manager was at the front desk and did not greet us at all or even acknowledge the fact that we were there. Whereas Dave the manager is always very personable and greets anyone who walks through that door. Customer service training is highly essential here in this office. It would be nice to receive engagement by nurturing our existence. This will increase customer satisfaction, retention, and loyalty rate. Overall, the rest of the staff was amazing! Thank you.