Option Care Health's Online Review Report Card

On December 29th a “medical professional” from your organization came to change Leonid Leyferman’s port/PICC Line. When another representative came the following week on Thursday, January 6th they notified us that the previous weeks treatment was done incorrectly and that Leonid needed to go to the emergency room so it could be rectified. He spent several hours in the emergency room during a health crisis while immunocompromised dealing with this issue. This is very disturbing because for over a week Leonid was administering his very important antibiotic into an incorrectly placed line unknown to us if it was in a vein and if the antibiotic was reaching the intended location. On top of everything the individual had removed his gloves mid procedure and did not put new ones on. I understand if your organization is short staffed but a persons health and well being, especially someone that has been in and out of the ICU due to critical health complications, should not be paying the price.On December 29th a “medical professional” from your organization came to change Leonid Leyferman’s port/PICC Line. When another representative came the following week on Thursday, January 6th they notified us that the previous weeks …More

My experience with OptionCare is a bit mixed. It started out rocky with an unsatisfactory nurse but since it has been mostly aces.Communication, courtesy, competence, empathy all there. They have single handedly kept me alive for the past two years.Some couriers could be better but most are satisfactory with a few that are over-the-top the best and most helpful people.My experience with OptionCare is a bit mixed. It started out rocky with an unsatisfactory nurse but since it has been mostly aces.Communication, courtesy, competence, empathy all there. They have single …More

Every single person we have dealt with at Option Care has gone above and beyond. I was shocked to read the negative reviews here because we have been working with them for the past several weeks now and we have been nothing but pleased with the courtesy we have have been shown, the competency that has been displayed and the absolute dedication demonstrated by everyone there to get my mother in law her medicine accurately and timely. Special thanks to Julia, Orlando, Rebecca, and Joseph, as well as all the fantastic and professional couriers. We are so very grateful!Every single person we have dealt with at Option Care has gone above and beyond. I was shocked to read the negative reviews here because we have been working with them for the past several weeks now and we have been nothing but pleased …More

Should get zero stars. Read all the other reviews. They can't handle the patients they have and neglect I rampant.Multiple times wrong med delivery. I had the same nurse for 9 years and their incompetence has forced her to quit.Now I am waiting for a new nurse to call me the night before my infusion to schedule.How does that happen with medical care.Terrible Company ...stay far away..I am in the process of leaving myself but it is not easy swriching while on meds.Should get zero stars. Read all the other reviews. They can't handle the patients they have and neglect I rampant.Multiple times wrong med delivery. I had the same nurse for 9 years and their …More

I do not recommend.

I would not recommend Option Care if this is the branch you are dealing with. They can NEVER get the supplies count right and I am always short on supplies, requiring them to make an extra trip just to deliver SALINE OR HEPARIN. This branch is very incompetent compared to my experience with the New Hampshire branch. If I ever require an IV again I will make sure I do not deal with Option Care again. I shouldn’t have to be calling for more supplies when the pharmacy knows my medication and what is required daily. Just know, YOU’VE BEEN WARNED! 👎🏻EDIT: I sent email to the option feedback email and to my surprise got nothing back. I am having another picc line and specifically requested NOT to have Option Care since they cannot do simple math for supplies. Don’t waste your time.I would not recommend Option Care if this is the branch you are dealing with. They can NEVER get the supplies count right and I am always short on supplies, requiring them to make an extra trip just to deliver SALINE OR HEPARIN. This branch …More

Great Place To Work.. Patients are top priority with this company.

If I could give this company no stars I would. My client was swiched from our long time medical supply group bioscript after they merged with this company. I have waited about 2 months to write this in hope things would improve. It hasen't. This company has never come within their delivery window as I write this they are 2 hours late with no sign they will arrive anytime soon. We have had medications mislabeled. We reported the error. The following week the meds arraived with the same mislabeling. Multiple TPN and IVF bags with holes in them. Wrong supplies. Missed supplies. They drew up very small doses of medication .5ml dose in 10 ml syringes with air bubbles still in syringe, when this process and the ability to accurately measure the dose was brought to the pharmacist attention the pharmacist had the gall to state this was "company policy". I dont understand how a company this incompetent and potentially dangerous is still in buisness. Absolute nightmare every week.If I could give this company no stars I would. My client was swiched from our long time medical supply group bioscript after they merged with this company. I have waited about 2 months to write this in hope things would improve. It hasen't. …More