Orthopaedic Associates Of Marlborough Pc's Online Review Report Card

This was my best orthopedic experience in decades. Dr. Marchese was professional and very knowledgeable. The entire staff was caring and responsive to my needs. I would recommend both the Doctor and the office to anyone who wants the best in orthopedic care

I have been extremely happy with the care that I have received. Dr. Ponger is a fantastic surgeon. I had knee surgery on my right knee. I am now back for my left knee!! Thank you everyone from the front desk to the back office, you are all amazing!!

I see Dr. Marchese who has been really helpful, but the receptionists here are very unprofessional. I broke my tibia and needed an MRI for my knee, but the receptionists ordered it for my tibia rather than my knee. I know this is a small mistake, but I cannot drive and each time I need to go to an appointment I have to ask someone to drive me, so that was unfortunate that I had to schedule another MRI. In addition to this, the MRI facility communicated to me that the mistake was made, rather than the hearing from this office that they had made the mistake and explaining why I needed another MRI done. I have had other experiences with this staff as well when scheduling tele-heath appointments. The receptionist scheduled my tele-health appt. for 4:50 but when the time came and passed, I called the office to double check. When I got onto the phone with a receptionist they told me that 4:50 is not actually an appointment time, but rather as estimated time based on when the DR is finished with his appointments for the day. That was unfortunately information that should have been told to me when "scheduling". I know these aren't big instances of miscommunication, but they are enough for me to be wary of the care I receive here. Will something be ordered incorrectly again? Is my time being valued as a patient there?

Fractured foot Labor Day weekend in RI. Went to hospital and they did x-rays. Wrapped up my foot, gave me a few pain meds, and disc with X-rays and told me to see an orthopedic doctor in MA asap. He also thought may be a torn tendon. Had to wait 4 days to see dr in Ma at Marlborough Orthopedic. He looked at X-rays from the disc, I was in a lot of pain, told him about possible tendon damage and MRI but he just put me in a boot and said come back in 3 weeks. Then it was 3 more weeks. Bone was almost totally healed, suggested PT. Have been going to PT every week, pain on top of foot was getting worse, asked about MRI said healing would take months. No MRI. Last week was so bad I couldn't walk on it . Dr took X-rays and bone totally healed but could not walk because of pain on top and side of my foot. Finally ordered MRI. Last week I had MRI and can't see me until Jan 2. So I am going there this morning to get copy of report and get answers from other Dr. 4 visits with this doctor and every time I told him about the pain and asked about testing. Didn't listen to me. . BEEN 3 1/2 MONTHS IN PAIN. I would not recommend the Doctor I had. My daughter had him for her knee and he sent her home with ice pack. She asked to see different doctor and the new doctor looked at her previous medical history, ordered MRI then scheduled surgery for her knee. Oh, by the way, I was his first patient, it was his first day.just got the MRI report. Two ligaments are torn and partial fracture at the cubic. Ankle is a mess. Thanks for listening to me doctor.

The 2 times I went once for my broken ankle when I was 15 and once when I was having wrist pain a few months after having my 1st baby (15 years later), I was properly diagnosed and treated and haven’t had any issues since with either problem. I 100% recommend Orthopedic Associates of Marlboro.

Customer service is usually really nice. But the wait times are atrocious. My first visit, i waited at least 30 minutes after my scheduled appointment. Today seems no difference. Going on 20 minutes and counting ...............

I was charged $300 to see the doctor for 30 minutes after which I was told to just "wait for it to get better." I should've just gone straight to UMass MD.

They are Awesome Love Dr Pongor best Orthopedic Doc ever !!!

I had an injury on my knee from rollerblading. They were able to get me a visit with the Ortho Specialist within 2 days from the day I called (Mon, appointment on Wed). The Doctor was great, however, he failed to mention that I needed to schedule a follow up appointment after they had submitted for an MRI (Fri). In addition, he did not provide any more information than the ER doctor had provided, so this visit was a wasted cost. I call today to find out my results and they say that I need to schedule an appointment to come into the office. This means I've been immobilized with crutches and knee brace for 2 weeks until I get any form of result or what my treatment steps are next. This is a significant delay and lack of communication. In addition, I would expect results to be given over the phone.

I personally like my physician but it ends there. Good luck calling them and getting any kind of help or a call back they say they will call back. I am not sure if I will go back..