Royal Health Cotuit's Online Review Report Card

I WORKED THERE WHEN IT WAS PILGRIM PRIDE MY FAMILY WENT MISSING PLEASE SE ATTACHED FLYER (STAR)

GREAT PLACE TO VISIT, LIVE AND WORK AT!

This is the best place you'll find on the Cape. I'm very sorry for the poor reviews. There was a change in management in the past year or so. I can only write from my experience, and having worked at a facility for Alzheimer's residents, (in CA). When you see happy aides and nurses, you know they are being treated well by management.  The staff is professional and cares about the residents. The rooms are clean and bright. Believe me, they do their best to make sure everyone's life is comfortable with quality and on going engaging activities. (During the summer they had a beautiful wedding for a resident and her long time love. The activities director did an absolutely amazing job!) My father has been a long time resident with dementia. He loves the staff and the care he receives. Additionally, my mother visits my father frequently and makes it a point to know the staff by name. Because of the relationships she has formed with the staff & management, she feels like 'family' when she visits. The only drawback is on the weekends...and as with many other facilities, the staff is cut back. However, I am deeply grateful and appreciative to the Royal for the love, support and care they give my father.

My mom was recently placed here, They are very friendly, they have lunch in the dining hall together, and return back to the rooms for dinners. The patients are free to roam the halls, enjoy some activities, or lounge in the front room, very cozy. They have cookouts outside when weather permits. I've sat and talked with a few patients, very friendly, they love to talk. 😊

My wife has been a resident at Royal of Cotuit for a year now. My impression is that the majority of the CNAs are caring but overwhelmed. They are the front line of resident care so they matter a lot. Sadly, they are understaffed, underpaid and overworked. The nursing staff, likewise, seem relatively skilled and compassionate but have little time to spend on each resident. The food is typical institutional fare: some kind of meat, a starch and mostly inedible, overcooked frozen or canned vegetables. I've seen them serve a hot dog and beans, a yucky egg salad sandwich and/or a sloppy-joe type sandwich a couple of times a week. The floors in rooms I've been in are often sticky, as are the tables residents eat off of. Surfaces are not cleaned frequently enough to be sanitary. Each patient needs daily visits and a constant advocate to ensure they get quality care on a regular basis from the overworked CNAs. If quality care instead of company profits were the facility's goal, it could be a fine nursing home.

I wouldn't send my worst enemy's mother here for rehab. Dad was there for 3 days and ended up back in the hospital for numerous reasons, including not having had an edible meal the whole time. they brought 'dinner' one night which consisted of egg salad (warm) on a hamburger roll sitting in a pool of tepid water with some of the nastiest looking wax and Lima beans I've ever seen. For PT they took him down the hall to the PT room and sat him in a corner for two hours to watch a couple of folks work out and the PT people sit at desks and talk in the phone. His roommate, who had been there for 4 months said he often got no PT at all. The nurse aids were not allowed to help patients to the bathroom so those that can't move well on their own has to use a diaper and then wait get cleaned up. Mostly the few staff there were seemed to stand around in the hall. The facility had no functional air conditioning. Every room was packed with 2 people, each with the volume on the TVs turned to 11. The noise was unreal, all day and night, yet there seem to be many patients parked in wheelchairs in the hall. It's clear the staff are overwhelmed and costs are cut to the bone. Horrible. I gave it one star because zero isn't an option.

This place is the absolute worst. I work with the elderly and mentally disabled so I have been to several nursing home with clients. This is by far the WORST place I have ever seen. The nurses are the rudest people I have ever met. If you want your loved one to be abused neglected and mistreated on a daily basis this is the place for you. If you want your loved ones to sit in pain for 4-10 hours while waiting for their pain meds that they requested multiple times and still never get them. This is the place for you. I sat there one shift while another person there yelled for help for over an hour while she was ignored, she continued to be ignored even after I went to the nursing station and advocated for you. I can't believe that a place like this is allowed to be opened. It makes me ashamed.

It's an okay nursing home

Choosing a nursing home for a loved one, as you know, can be a difficult, stressful and heartbreaking task. Having to do it for my father, and knowing it would be his final place of rest, was depressing, overwhelming and very last minute as we learned his lung cancer was advanced and he needed to be under 24-hour care immediately. Right after choosing The Royal of Cotuit we remained unsure of whether or not we made the right decision even though our initial tour was caring and encouraging and we had no complaints about the facility. But entrusting strangers to be caregivers for our loved one was a scary thing to some degree especially when his needs were 24/7, challenging and intimate at times.Now, after his passing, we can share that we couldn’t be happier or any more pleased than we are with the care the staff at Royal of Cotuit gave my father, and my family, during his time there. Everyone was so very caring, comforting, concerned, empathetic and just had a determination to get my dad in the best state of health and comfort that was possible for him and his situation. Knowing he only had weeks left, we wanted to be sure that he was surrounded by caregivers who provided nothing but the best. Everybody was professional, kind, friendly and just showed signs of wanting to do their job and do it well. We are truly grateful for everything they did for him including how they tried different ways to get him to eat and drink with his dsyphagia. Although attempts to get him to eat or do therapy were refused at times, I know he was content there and each staff member made him smile at some point. It should also be mentioned that the meals provided to the patients are delicious. While visiting and on his last day we were allowed to eat with my Dad and the food tasted so good that my brother had seconds one day. It’s nice to know their food options are great.The staff also consoled and took the time to help my mother, as well as my brother and myself, with any questions or concerns we had including everyone from the office and housekeeping to the nurses and therapists. Their patience, compassion and support did not go unnoticed for her and our family.All the staff members have such an important role in the care of our elderly and some of those jobs, although critical, can be unflattering. I’m sure they do not get the thanks and praise that they are so deserving of for all they do. It is my intent in this review to let others know that my family appreciates all they did for my father. They did such a fantastic job taking care of my father, and always with empathy and a smile, that we never felt the need to call in hospice care. My father had stage 4 lung cancer; most people would call in hospice but we never felt we needed to. The staff alone at RC made my father as comfortable as could be as well as our family.If anyone out there is considering the Royal of Cotuit for their loved one, I can tell you they do a great job.