Suzanne K Freitag Md's Online Review Report Card

Great, informed, caring service -- once I finally saw Dr. Freitag. But it took 2 hours. No exaggeration. Waited 1/2 hour to see an intake nurse or PA, another 45 minutes to see a fellow. And a full 2 hours to see Dr. Freitag. No apology was offered. How is this OK? They had my cell phone # and could easily call to tell me to delay my arrival. This isn't hard. Just disrespectful.

I went to see Dr. Freitag for a blocked tear duct. She and her team listened to me, tested and verified what I was reporting. We're moving quickly to get it fixed.

I had a very poor experience with this professional. She arrived totally unprepared for my appointment and made inappropriate personal comments during the visit as well. She wasn’t up front and honest about her capabilities and led me to to believe she could do something she wasn’t capable of. It took almost 3 months and MANY phone calls on my end for someone from her office to tell me I was “too high risk” of a patient—which is completely opposite of what she told me during my office visit.

I was referred to Dr Freitag by my ophthalmologist who specializes in uveitis, and she was spot on perfect for my condition. I am grateful to have her care.

Appreciated her expertise, certainly, but also her listening and the clarity of her explanations.

As always, my visit was helpful and informative. The staff is courteous and professional. I am always amazed at how eager all are to answer wuestions and address any concerns

Skilled, conscious, patient focused, and highly invested in ensuring the best outcome for each and every patient. I recently saw Dr. Freitag for ptosis (droopy eyelid) repair procedure. The outcome was so good that it's impossible to tell that any surgical procedure was ever performed and there were absolutely no post-operative complications. One could not find a more proficient, caring, committed, highly skilled ophthalmic plastic surgeon in the Boston area. No wonder Dr. Freitag was selected to be the Editor in Chief for the peer reviewed medical journal Orbit.

Dr. Freitag is wonderful.

Excellent surgeon. Listens to the patient, methodically analyses the situation, and discusses both alternatives and implications in clearly understood language. Compassionate , empathetic, and committed are traits they come to mind. I’m a bit surprised by previous critical reviews , especially involving ptosis procedures as my surgery went flawlessly, from start to finish. Dr Freitag’s style reflected deeply thinking about implications and approaches rather than bring “self focused “. The appointment delays result from dr Freitag investing the time necessary for each patient rather than for her convenience. Dr Freitag’s bedside manners is superb and don’t underestimate how committed she is to each patient’s positive outcome. I therefore recommend dr Freitag without hesitation for any ophthalmic procedure

This was my second visit to Dr. Freitag....a few years since first. I have about 3-4 other eye specialists I see regularly. I’m fairly cautious with who I see d/t several eye challenges. The first issue I saw her for was for a situation the others didn’t know what to do with....but one of those mds had a previous interaction with her and spoke with her about my options. After 3 years of increasing issues...she fixed it that first appointment.