Varinos Dental Associates's Online Review Report Card

STAY AWAY. If I could give 0 starts, I would. Hopefully my experience will save someone else the misery. Doctors are great, but the office staff is horrendous. I called to ensure my insurance was in-network and my upcoming appointment would be covered (as it switched with the new year) and it was confirmed over the phone. I offered to provide my card number over the phone for an extra confirmation and was told it was not needed, they accepted the insurance and it was in-network. I arrive to my appointment, work was completed then AFTER work is done, the front desk tells me that they don't accept the insurance, it is out of network and they didn't know that until seeing the card (which I provided before heading into the room for my filling) and that my total due TODAY was just under $200. I explained that I specifically called for confirmation ahead of time and they told me there was nothing they could do until they saw the card, and my total balance was due because I was out of network. Without any other choice, I paid the charge and followed up with the office to let them know about my frustrating experience - Jessi was very responsive which is appreciated but not very helpful. I was then told that it was a patient responsibility to also call the insurance company to confirm, which I is totally reasonable, but I didn't think it was necessary since the office had ALREADY confirmed it was accepted, and they never mentioned 'hey you might also want to call insurance to double-check'. Understood the work was completed I paid for it, but this is trickery and bad business practice. Not how you want to be treated as a patient. It would have gone a long way if the office accepted their behavior as not ideal, and made amends to meet in the middle somewhere, but nope just said it was my responsibility. This was the final straw for me. I also had been rescheduled from a 2022 appointment that had been in the books for months and pushed into 2023 since the office was closed, had to ask more than once for follow up on quoted services, office is dingy, communication is poor.

STAY AWAY. If I could give 0 starts, I would. Hopefully my experience will save someone else the misery.Doctors are great, but the office staff is horrendous. I called to ensure my insurance was in-network and my upcoming appointment would be covered (as it switched with the new year) and it was confirmed over the phone. I offered to provide my card number over the phone for an extra confirmation and was told it was not needed, they accepted the insurance and it was in-network.I arrive to my appointment, work was completed then AFTER work is done, the front desk tells me that they don't accept the insurance, it is out of network and they didn't know that until seeing the card (which I provided before heading into the room for my filling) and that my total due TODAY was just under $200. I explained that I specifically called for confirmation ahead of time and they told me there was nothing they could do until they saw the card, and my total balance was due because I was out of network.Without any other choice, I paid the charge and followed up with the office to let them know about my frustrating experience - Jessi was very responsive which is appreciated but not very helpful. I was then told that it was a patient responsibility to also call the insurance company to confirm, which I is totally reasonable, but I didn't think it was necessary since the office had ALREADY confirmed it was accepted, and they never mentioned 'hey you might also want to call insurance to double-check'.Understood the work was completed I paid for it, but this is trickery and bad business practice. Not how you want to be treated as a patient. It would have gone a long way if the office accepted their behavior as not ideal, and made amends to meet in the middle somewhere, but nope just said it was my responsibility.This was the final straw for me. I also had been rescheduled from a 2022 appointment that had been in the books for months and pushed into 2023 since the office was closed, had to ask more than once for follow up on quoted services, office is dingy, communication is poor.

Dr Kim and his staff are fantastic. Professional and caring. I couldn't be happier with the latest procedures.

Love Ashley!!!!!

The care I was given was exceptional! Getting a cap in 11/2 hours was such a new job positive experience. Dr. Kim is great.

After my first visit, I felt like there was a clear path to correcting my dental issues. Dr Kim and the the staff were awesome, looking forward to my future visits! After my next appointment, had my two teeth yanked & grafted and had my flippers installed! Was a very smooth process at Varinos Dental, very happy I chose them for this, looking forward to my future visits. 😃😁

Waited just a few minutes before my appt. staff was friendly and helpful with insurance payment etc. new appt was scheduled that best fit my work schedule.

Very friendly and knowledgeable

Wonderful people work here. Got new dentures that fit perfectly first time. No pain and no adjustments necessary. I highly recommend their service.

I was told false information and they are trying to make me pay out of pocket for their mistake DON’T GO HERE!!!