Partners Urgent Care's Online Review Report Card

I was treated with courtesy and respect by office staff and the doctor. Thank you very much!

Facility is very clean and the staff there is welcoming and helpful

Customer service is good, but the lady ( Doctor or Nurse) who attended to me is a professional, excellent job, 👍👍👍👍👍

After I checked in at the reception the nursing assistant took to the room and asked me questions about. My symptoms and while I was waiting for the doctor she came back and asked me to leave that the Dr won't be able to see me i should go to emergency room i begged to see the doctor because I was so sick and she refused she said that was going to tell me the same thing there was no need!I felt sad and disappointed that the doctor could not even look at me in the eye instead decided to send me a nursing assistant who is not qualified for any diagnosis of a medical issuesShe had asked me if they can check me covid19 and I said yes but she asked yo leave without checked the covid19 they had offered

I was warmly greeted and found the facility clean and well kept. The medical staff were cordial and very professional. I did not wait more than a few minutes for my appointment and was impressed with this alone.I would easily go back here.

Made to wait excessively for non-COVID test. There should be a separate system for people who don't come in for COVID testing.

I have never been to this location. However, I got there later than 8:30 but did not know they stopped seeing patients at 8:30. Turned me away when I was visibly upset. Why stop seeing patients at 8:30 when you advertise you are open until 9? Never going back.

We went there this evening for a simple finger cut. They refused treatment even though we got there at 8:30. We tried calling before we came, but they were not answering heir phone. It says on the web that they’re open until 9 PM so we drove over. We walked in at exactly 8:30 pm. There wasn’t anyone at the front desk but shortly after a man came out and told us that because it’s “after 8:30” and they ha e the right to refuse to treat us. We begged him to reconsider because it was a simple finger cut and we were certain they could deal with it in 10 minutes or less - no other patients were present. And we pointed out that when we walked in it was exactly 8:30 (which admittedly was just a coincidence - had we known about this rule we could’ve hurried up and been there a few minutes earlier). They kicked us out at 8:31. And they weren’t remotely apologetic or even nice about it.As we were leaving we commented to ourselves that it’s probably for the best that these clockwatchers are not going to provide medical treatment to us - I certainly wouldn’t trust them.From that short interaction it’s clear to me that the staff there is substandard and unprofessional.Shame on Mass General for hiring such uncaring staff and for operating such a shabby facility.

From the receptionist (didn't catch her name) to Alicia (student nurse) to Hope (PA), everyone was friendly and efficient. They took my concerns seriously, explained everything clearly, and left me feeling taken care of. I could tell they were smiling under their masks, and that put me at ease. It's strange to enjoy going to a clinic, but I feel like I kinda did.

I would highly recommend the center. The physician assistant Eric has great bedside manner and is very attentive.