Mass General Brigham's Online Review Report Card

Yesterday I went for a CT scan and it was my first time I was super nervous and not ready for the exam! When I got there I was greeted by the most wonderful nurse named Carla. She explained the procedure multiple times to me and knew I was nervous and constantly checked up on me during the prep! She took the time to talk to me and make sure I was ok! She also on top of everything made sure she was in the room with me during the scan upon approval of the doctor. As I was being injected she held my hand and told me it was going to be ok in addition to telling me exactly what was happening when it was happening! I can not thank Carla enough for her exceptional kindness! She really goes out of her way for all her patients and is seriously the most caring nurse I ever met I wish I could thank her more then this I truly wish! Thank you Carla!

Wasted lives and resources. Numerous inexperienced doctors and nurses and major mistakes from medication and surgery and records department and major Hippa violations in all departments. Unsanitary conditions from beds....bathrooms surgical instruments. Misdiagnosed patients leading to injury and even death. Stay away. What a shame to the patients 😕 😞 and community 😕 😞 😔 😢

My son brought me to the Cooley Dickinson ER this April for a TIA/ mini stroke...blood clot in my brain. I have to say that the Medical Staff was Excellent! They called a Code and I was placed on a gurney and whisked away for Every test imaginable and the people explained Everything to me in a very calm + clear manner. I was admitted to Cardiac/Telemetry for 3 days and the Nurses and the CIA'S were absolutely Wonderful! I can't say enough about my Stay at Cooley Dickinson! I wouldn't go to Any Other Hospital if I needed Emergency Medical Care!! I was treated like Family and the Nurses and Everyone Else were So Attentive and Kind. They All made my stay there as Pleasant and Comfortable as could be and I'm so grateful for all they did ❤️ Thank you All for your Awesome care!

Wow , I can not thank the ER staff enough tonight.My daughter came in with extreme cough high fever and vomit , we were expecting a long wait but they got to us as fast as they could, every single one of them spoke softly and kindly to my daughter , explaining everything they were doing. She even got stickers and a teddy bear. The chest X-ray was amazing , only because they took the time to show her the machine and pictures . I really can express how reliving it is to have people that really accommodate all ages in the ER . We came in scared but left with smiles and relief on our faces.Thank you !

This hospital did not notify me till my mom was about to passaway so I couldn't be with her when I got their they claim they tryied everything' but already had her unhooked with empty medication in every IV bag. before I could say good bye to my mother or be with her when they knew for hours my mom wasn't doing good supposedly. The stay was unpleasant. They sure did claim my mother as a covid death even tho she didn't die of that 💰. Do not trust your loved ones at any of these hospitals.they are more about the money then the health of the patient.

Last July I was directed to come here for issues with my asthma. I had my vitals checked then waited several hours without being seen at all. When I was finally seen I was given apbuterol and a chest X-ray the. Sent on my way. After months I received a bill after no contact with the hospital and already paying a $220 doctor fee telling me I owed more money. The bill listed my visit as a level 4 visit a problem that requires urgent attention and care, despite my several hour wait and the low level of care I received. When I called to ask about it after a week I was informed it was level 4 because they took more than 3 vitals, ousting respiration, blood pressure and height and weight. Incredibly poor guy experience and they are running a scam in their billing department. Highly recommend seeking care elsewhere.

New Years Eve I was taken to Cooley by ambulance. I had ruptured a blood vessel in my foot. The staff was reluctant to help and did as little as possible. They released me and before I left the ER my wound starting bleeding again. They let me back into the ER. My wife was the only one working to stop the bleeding. They were reluctant to do anything. We finally got them involved after screaming for help. They corterized the vein.I don't recommend Cooley if you are in need of attention.

I worked at Cooley for nearly 10 years, initially, it was a wonderful place to work. I am a patient here as well. A few years ago I had given a 5 star review, but it has changed greatly. I personally believe that the choice to merge with MGH is potentially a factor in this as I watched this go from a well rounded community hospital to being run by people from Boston who haven't a clue or (seemingly) care about that community. CDH and MGH built new offices and remodeled some previously existing sites to be a "one stop shop" type facility...with no regard at all to how that effected your staff. The idea of having a building house more resources in one place was great, but the greed aspect of it all really shined through with how the set up was created for staff. You forced staff into "cross training" by doing this set up, which caused most of your staff to partially learn multiple departments, take on unrealistic work loads with an extremely time consuming EMR, and spread themselves so thin with all the juggling and clicking that they cannot even give quality care anymore.You send staff from one location to another, rotate them through job roles, and instead of having staff do one department exceptionally well anymore, you have staff doing subpar at multiple departments. It shows everywhere you go that this model isn't working. The amazing staff here want to provide consistent quality care to their community but do not have the opportunities anymore to do so. CDH is lacking in competitive pay rates verse other places of work, the workloads feel unhealthy, and it lacks ladders for internal staff to climb for growth opportunities within. There isn't incentive or appeal to stay here long term and likely you will burn out with the way you are shuffled around, working for multiple offices and multiple specialties (aka they hired you for a specific department but you'll end up cross training so they got you learning/working multiple jobs really for the pay of one 🙄). It has gotten lost on CDH that staff aren't interchangeable just because the job title is the same or they click similar buttons - each office has their own terminology/policies/schedules/forms/do's/don'ts/copays/and many many other nuances to learn and the expectation for someone to juggle all of that has resulted in the partially learning and subpar patient care they give now. From a patient perspective I feel the quality of care has gone down but still decent in comparison to my experiences at Baystate or Holyoke Medical. My PCP spends time with me and I feel heard - Other departments are clearly struggling to keep their heads above water and often don't respond in a timely manner when referred. Likely because they are severely understaffed and the amount of rescheduling occurring at CDH is absolutely out of control. And no, its not really due to the pandemic, it's not really due to staff being out or equipment down, it is usually more often because they continue to take on new patients when they lack the bandwidth and access to do so without taking established patients and bumping out their appointments to make room for the new patients or simply staff have been told someone else needs the appointment and matter more than you so you are getting moved (which, is true some people do matter more but if you had the appropriate amount of staff to begin with and limited the number of patients your practice took on you wouldn't have an access issue to begin with). I hope CDH can get back to its roots and opt for quality of care before quantity of patients just for the sake of $$$. The medical workers here have always been some of the most caring healthcare workers I've ever crossed paths with and are doing their best given all of the circumstances. I hope things change for the better for staff sake and for the patients in this community.

I arrived at 5am scared, having sharp chest pains and shallow breathing. A chest x ray ruled out another pneumothorax. At 6:50am the doctor said she'd be back to so some ultrasound pics of my heart. It is now 2:30pm. No sign of Dr. I have NEVER felt so uncomfortable and forgotten. I understand that they are overwhelmed, but this is crazy. Leaving someone in pain, alone, scared having trouble breathing for 8 hours???? I had to hit the code blue button to get someone's attention. I asked for my discharge papers and had friends come pick me up. I am the easiest patient usually.

I’m currently being abused and treated in inhumane conditions on the psych floor. Staff attacked me so I began to defend myself and they almost broken my limbs. Do NOT recommend. I may die here