Nancy Balin's Online Review Report Card

My five star rating goes to the staff for the way they greeted me as a new patient. I felt very comfortable and I didn’t feel pressured. Countless staff members chatted with me , asked me if there was anything they could do , including making sure there were magazines and the TV was turned on in the waiting room. The professionalism and kindness followed me all the way out the door, as they scheduled my follow up appointment. A good first impression is import and they all did it well!

I met with Dr. Balin at her Northampton, Ma., office and was very impressed with her work! I requested treatment for my bilateral cataracts and she did perform the surgery with great skill .... her office workers likewise were very competent and caring ... My vision was restored to a a very acceptable degree and I'm so grateful for Dr. Balin and her staff!!

I have friends that have had her service. The wait is horrific. With notenought seating so you lean on a wall for two hours. They were never greeted or spoken to. I was so glad to know this for future eye treatments. One word rude. Rating. No stars

Nancy Balin is profoundly inconsiderate. She keeps patients waiting literally for hours and shows little respect or compassion.

It's hard to say enough about someone who restored your sight. Dr. Balin is both highly skilled and highly professional. Not only did she remove cataracts from both of my eyes, but I went from 20/650 vision to 20/20 in the course of just a few weeks. The predominance of the change occurred virtually overnight. The aftercare, as well, has been phenomenal. Doctors Balin and Brown, as well as the entire office staff, are wonderful to work with. I highly recommended this office.

Dr. Balin and Dr. Brown are amazing doctors. I just had PRK surgery on August 11 and even though my eyes are still healing and adjusting, my vision is so much better already! I've been a prisoner to glasses and/or contacts since 3rd grade (I'm 45). I had been on the fence about vision correction surgery for years. After finally deciding to bite the bullet and go for a consult, my fears were quickly put to rest. The entire staff is very compassionate and thorough. They never made me feel rushed and always made sure everything was explained and understood. On the day of the procedure, I had laryngitis and couldn't speak, I was only able to whisper, and they were extra accommodating on that behalf as well. They even let my husband stay with me for the whole visit, except the actually surgery itself; but he was able to wait right outside the door and even got to watch my procedure on a TV in the surgery waiting room. The price was fair as well. But...how can you even put a price on being able to see again and not have to depend on glasses! I can't say enough good things about the Balin Eye and Laser Center. I wouldn't hesitate to refer anyone looking to ditch the glasses! And finally, a HUGE shout out to JoAnn. She is beyond amazing. We communicated mostly via email for setting up appointments and my questions and such. Super friendly, efficient and responsive! THANK YOU AGAIN TO THE ENTIRE STAFF!

Insane, endless wait times, both for surgery (cataract) and for all pre- and post-op appointments. This doctor is ridiculously over-scheduled -- and not the world's warmest person . Nor does the staff seem entirely competent. Lots of scheduling changes and annoying little errors. I know half a dozen people who've had cataract surgery with other surgeons, and NOBODY had problems like this. Balin is well known, and spends a lot of money on advertising (because she doesn't get good word of mouth???), but I would advise: find another eye surgeon.

Waited 30 min to be called,then was at eye exams 2hrs. Made me watch a cataract video with everyone.. so you can feel like we all have the same problem?!? Very unprofessional! Where is hippa and Pt confidently.?!? Been to 3 other office,.. never seen it done like this. Conservative but not through all.

Dr. Balin and Dr. Brown are amazing doctors. I just had PRK surgery on August 11 and even though my eyes are still healing and adjusting, my vision is so much better already! I've been a prisoner to glasses and/or contacts since 3rd grade (I'm 45). I had been on the fence about vision correction surgery for years. After finally deciding to bite the bullet and go for a consult, my fears were quickly put to rest. The entire staff is very compassionate and thorough. They never made me feel rushe

I have worn glasses for over 50 years and was really tired of wearing them. When I was told that I had cataracts, I was hopeful, based on news reports concerning advances in cataract surgery, that afterwards I would be able to see without glasses. A friend recommended Dr. Balin for the surgery. She and her staff were thorough, took plenty of time to explain the procedures and various alternatives to me. They were meticulous in their measurements. I never felt rushed and always felt I was in good hands with anyone in the office. Dr. Balin was personable and obviously an excellent surgeon since I am able to see near and far without glasses! The procedure itself was painless and quick and I was able to see clearly soon afterwards. This is really a wish come true and I am grateful to Dr. Balin for making it possible! I highly recommend anyone facing any eye issues contact Dr. Balin.