Royal Health Norwell's Online Review Report Card

To many complaints to type out

I highly recommend Royal Norwell. After receiving referrals from two clinical leaders of a well-known South Shore geriatric psych facility, I toured and decided to place my elderly aunt here. The care and kindness of the staff was exceptional. I popped in at all hours of the day and night and found my aunt to well cared for each time. Whenever there was an issue - and what facility doesn’t have them - my calls were returned and the problem addressed promptly. Please don’t be swayed by the less than beautiful decor - the staff here is professional, experienced, and truly kind.

As 2021 comes to an end, my family and I would like to thank the staff at Royal Norwell Nursing & Rehabilitation Center for the care they provided to our aunt this year.  Our aunt had a series of health issues which necessitated her being taken care of at both Royal Norwell and the hospital.  The nurses and CNAs treated her with great respect as they tended to her needs.  Staff from housekeeping, food service, and reception were all friendly and professional whenever they interacted with our aunt and family members.  The executive director and staff kept us updated on our aunt's condition and were quick to accommodate her changing needs.  Our family will always be grateful to the entire Royal Norwell team.

The caregivers and staff were very patient and persistent, notably both the Social work team and Nursing directors who helped us. We are very appreciative of their holistic approach in helping us transition back home with the care they provided and assistance in setting up VNA services at home afterwards as well. Many sincere thanks!

My grandmother was placed in this facility early February because the in home nurse suggested it, due to the fact my grandmother kept standing up and falling refusing our help. She was in this facility about 2 weeks before I got the call that she had fallen and broken many bones. Next day she was fell again and was transported to SSH and later than night passed away. She was put in this facility to have safe monitoring 24/7!! WHY did these people not watch her when she is on fall watch?! My grandma passed away because these people couldn't do their jobs. DO NOT PUT YOUR LOVED ONES HERE

I was pleased with the professional therapy staff! The nurses were caring and compassionate. Everyone worked hard to get me home.

I came to Royal Norwell by way of my hospital case manager. The facility, rehab and clinical team are excellent. I would definitely recommend a rehab stay here to my family or friends, as long as I have a bed!

I give the rehab team a 10! All the staff are excellent and helpful. The facility is friendly and they made great grilled cheeses and tomato soups! The social worker Samantha was very involved in helping me discharge safely.

I’d give 0 stars if I could.Absolutely appalling “work” done by the CNAs on the west wing (Alzheimer's unit). Management must hire people who aren’t certified or just don’t care about YOUR elderly family who need attentive care.Some hardly speak English which the majority of patients speak only English so the language barrier is an issue, patients are ignored by staff, and job duties are neglected.CNAs are lazy and neglectful.Protect your family and don’t give these people your money or trust to take care of your elderly family.A good portion of staff are caring for the patients and family of patients but the lack of care displayed for the most vulnerable patients is disgusting and inexcusable.

The staff is wonderful, very accommodating and always answered my call light. The food varies - some days are better than others. Pat (CNA) never stops working and is always available. The overnight nurse always came and attended to my needs as well. Overall, I would gladly come back if I need to come back to a rehab/nursing home. That's why I chose this one , i've been here before. It is a major improvement from when I was here last. Tracy in admissions is wonderful - she came back with the information I needed quickly.