Eye Care Specialists's Online Review Report Card

Exceptional care and friendly service! I always feel confident in the expertise of the doctors here. They have a team of specialists to address any eye health concerns, from dry eyes to more complex retinal issues. Highly recommend!

Upon scheduling my appointment, I encountered unprofessionalism from the front desk staff. Despite explicitly requesting a contact lens specialist over the phone, I was mistakenly scheduled for a regular eye exam for glasses, which I later discovered. Thankfully, the examiner did not proceed and brought me back to the front desk to reschedule. However, the front desk receptionist was extremely rude, claiming I never mentioned a contact lens appointment and implying I was dishonest, and proceeded to argue. The receptionist then asked if I knew how to use contact lenses, which seemed irrelevant since I had already stated my history of using contacts to the person in the back. I felt belittled due to the receptionist's unprofessionalism. The back staff were extremely nice, but the appointment receptionists lack customer service ethics. Mistakes happen, but being defensive and not owning up to mistakes is not okay. I wasn’t upset until she started arguing.

If I could give this place 0 points, I would. Horrible customer service, impossible to get in touch with billing- the call immediately goes to a voicemail, they don’t return phone calls, no emails, nothing! They also split a routing eye exam into components that insurance doesn’t cover and then charge you out of pocket! So my insurance already paid for an eye exam and now this practice is charging the patient for a portion, that is already included in an eye exam and was paid for!! Greedy!!! I had quite a few eye exams before and never had to deal with paying for getting a prescription!! And when you have questions about the bill, you don’t hear back from them for months! But they keep sending you the bill. The person doing my exams was rushing, gave me a very basic prescription that I can’t use anywhere, other than in their optical boutique. Not recommended!!! Update: Practice manager called after she learned of this review (otherwise i wouldn't hear back for another year) and tried to convince me that this is a regular practice. It's not! Had multiple eye exams where they perform a clinical and a vision exam and don't charge the patient for the vision component. She tried to explain how their revenues go down and insurances pay less. Good to know how they make up for lost revenue - charge the insurance 100% for the eye exam and then charge the prescription portion (that is already included in the eye exam) to the customer. In this economy they should be ashamed of their sketchy business practices.

I was seen promptly. The technician who first saw me was professional and patient. After my eyes were dilated, the doctor was quickly there to examine my eyes. Dr. Mills was excellent. As a new patient, I was pleased and would recommend this office

My only complaint is that I have called the front desk on at least 4 separate occasions and each time I am put on hold for a minimum of 20 minutes and a maximum of 30 minutes…

Appointment started right on time, no waiting. Friendly and helpful staff.

Have been seeing Dr. Frangieh for many years. Very pleasant and efficient staff. Excellent quality medical care.

From start to finish , at the reminders, to the great and professional check in, to the next process , until you see the Dr and final exam process was. So smooth. Appreciate the care I got ! Thanks

Great doctors and staff. I love them. They really care.

Great first visit. Dr. Mills is wonderful, very professional and thorough. The office is bright and cheerful, and the staff is great.