Baystate Behavioral Health- Palmer's Online Review Report Card

Waste of time and money. Staff wasn't friendly at all and somewhat snappy. Couldn't get the help I needed.... Don't waste your time with these people.

Sure, every place has its qualms, especially in this day in age where the medical field in general is taxed and over worked with entitled, curmudgeons for patients. This place really helped get me back on my feet after a serious injury and battling a fierce addiction. I've been clean and sober 4+ years now, and these guys played a part in my journey. Thank you!

I have had the absolute utmost amazing experience with the both the staff at the front desk,the nurse getting meds on-time which is extremely important and hard for them at this time because of manufacturers all not having supplies to fill and between the doctors the nurses and the ladies that are in office they well put it this way words don't give them enough respect or recognition and I've been going to different facilities for 40yrs and by far they are the best. I deal with a lot currently in my life and I literally look forward to seeing them they make me feel like a human being that they genuinely care about and want to help I seriously can't say enough great things except I call all including my doctor and my counselor the dream team and not once in 40yrs have I been able to completely mean every single word. I'm actually thinking I haven't said enough if there's angels on in this world well they are at where I said also don't forget the amount of there work load and just go in and talk with them don't bark orders I firmly believe you get what you put out and these people literally gave me my heart back and it was amazing how effortlessly it truly is for them so believe I have never put a post up and have the up most respect and honor of doing so, thank God for everyone I just spoke about they put hope of true humanity in my heart thank you all

Grizwald center is a bad joke. It was a joke 5 years ago, and it's an even worse joke now.

My actual psychiatrist is kind and attentive, but please don't go here, because administration is infuriating. I've had to go without meds because the desk staff don't answer calls and you just have to play constant phone tag with them. plus, they've changed my appointments without warning multiple times.

It's a great place overall. Sure if your late they'll reschedule. If it happens 3times they won't see you anymore and are not accepting any more patients. I've had a hiccup here and there within the past 10years plus I've been going2 them but at the end of the day my needs are met,meds are taken care of & I see my Dr every 3months. Thank you Grunwald center

Been a patient for over ten years. Extremely uncaring. I need help and this is what response I get: "You were a patient of Marlene Reil over 2 years ago you would need to come back as a new patient. At this time we are not accepting new patients and we do not have a waitlist."

The worst office I have ever dealt with. It is so unbelievably hard to talk to a person on the phone here - their nurses line doesn’t actually ring. The front desk staff is confrontational and unhelpful. I understand that there is a shortage of mental health personnel, but that by no means justifies taking multiple days to reach out to your ill patients. I have had to go without medication on multiple occasions (most recently a long holiday weekend) because they refused to fill it on short notice. I have also had to pay out of pocket due to an error in their script writing and STILL waiting to hear back. Close this place down.

I have had previous experience with Griswold, and it honestly doesn't surprise me to read all of the negative reviews. Mostly my issues have been with the office staff. I agree with those who commented on how hard it can be to get through to someone over the phone. Definitely inconvenient, especially to those struggling with mental health issues, or trying to schedule for children who have them. You generally must leave them a voicemail, and they will return your call within a week or less, but of course, those in charge of intake could perhaps be a bit more professional, and use much better interpersonal skills. I have been treated rudely before both over the phone, and in person by office staff, on several occasions. Seeing as this is a facility that handles many with mental health concerns, you'd think they'd have a much more friendly, sensitive, compassionate & patient approach, but unfortunately that's not the case here. In fairness, I have not visited Griswold in a few years now. I will say that Sue Williams (psychiatrist) is terrific. I also liked Dr. Mohammed. But I can't emphasize enough how important I feel it is to make necessary changes with office staff, so that clients are treated with care, respect & dignity. I do understand that there is currently a shortage of psychiatric providers available, but this shouldn't effect the level of quality care, or mean that clients needs do not matter, or aren't taken seriously. I wish it was like it was several years ago, the staff was much friendlier & more welcoming. Another provider who I really credit is Joyce Milton. I'm not sure whether she still is employed by Griswold. Dr. Kareem was also good, but I believe he works elsewhere now. They do have a very strict policy about arriving late for appointments. If you are 10 mins late, sometimes less, they will make you reschedule. I think this is a bit unfair, seeing as situations often arise out of client's control, such as traffic, weather, or having to depend on others for transportation to appointments, who may be running behind themselves. I think it should at least be 15 mins to reschedule, as 10 is a little extreme. I used to have to travel from a few towns away & had sometimes run into issues with being late in the past that were out of my hands, only to have to reschedule for months down the road. I don't feel it's fair to make clients in need wait months, over being a few minutes late. I also feel that they rely heavily on medication as the sole answer to most mental health concerns, rather than offer or suggest alternative methods of treatment, such as yoga, exercise, meditation or acupuncture. Not everyone wants to be on meds, or feels comfortable with taking them. Especially when many have unpleasant side effects or adverse reactions. I think they definitely have room for improvement here. I will say that Parker North (affiliated with Griswold for inpatient needs) could also do better, but can be beneficial to those who have mental health crisises.

I just needed to comment on the vaccine mandate. My son lost his therapist because of this and he is refusing a new therapist which I totally understand. This therapist has helped my son in so many ways and it is disgusting that he was fired. Why was there not other options like the video sessions my son has been doing??? Or why couldn’t the therapist be tested every week???? Or if the masks are so great what about wearing one??? You lost an amazing therapist!!!!