Dr. Lois M. Townshend's Online Review Report Card

I was having a slight double vision problem. Dr. Townsend told me she could surgically fix it by adjusting the the eye muscles. She fixed a years old problem in a matter of minutes. I read the reviews about long waits and her rushed demeanor. This is true but she has talents desperately needed in this and other communities. She is worth the wait.

Terrible. My last appointment (several months ago) I walked out after waiting over 3 hours in the waiting area. Never again.

My husband had been a patient of Dr. Townshend for years and always thought the world of he. Unfortunately after a routine cataract procedure he developed a massive infection and lost sight in one eye. We have endured more than 2 years of treatment including a cornea transplant. He still cannot see through the eye. After an initial call from Dr. Townshend we have not heard from her. So disappointed

They never are on time ever. They won’t see you if your late but ever single time I come here it’s at least a 30 minute wait past the appointment time that they call me.

Never on time ever they will turn you away if your late but every time I’m here I wait at least 30 minutes after my appointment time. Maybe they should stop cramming people in this is the only Dr. office that makes people wait like this and they could care less about not running time.

Abrupt, disengaged, uninterested. Made clear to me how great she is. And I'm a doc!

Dr. Townsend is excellent. I have been going here for years. Wouldn't go anywhere else. She's worth the wait. Thankfully, Diane

Waited over 2 months for an appointment for my daughter to be checked when she was experiencing extreme light sensitivity. When we went to the appointment, we waited a half hour and had not even been called into an office yet. There were others in the waiting room who had waited much longer. We had to leave and the office staff commented that Dr. Townsend is always like this, very late with appointments and that she gets lots of emergencies that delay appointments. I told them that if it were always like this, then she is overbooking appointments. They said I should have asked for a different doctor since this was just a well check up. I had told them that my daughter was having painful light sensitivity when I scheduled - it was certainly not a well checkup. Am now looking for another doctor.

This Doc is like sunshine on a cloudy day. She’s so warm, engaging & wonderfully personable...you instantly like her. She runs a tiptop, well oiled machine & is definitely an expert in time management. She has a delightful way of making you feel like she remembers you, & the intimate details of your case, without spending much time with you. Dr. Townshend is very wise, her people are expertly trained professionals. If you need a question answered, her staff competently picks up the slack!

Avoid this doctor. She triple books and the average wait just to get into a room is an hour. She rushes through the exam. First few years said everything is normal, says see you next year and quickly heads for the door. Our last visit, (and now final) told my child needs glasses for the first time. Before I could ask my first question, she smiled, said it will be great, see you next year, and quickly left the room. Found a professional who shows respect for both myself and my child.