Beth Israel Lahey Health Primary Care- Congress Street's Online Review Report Card
Beth Israel Lahey Health Primary Care- Congress Street
3.2
Average Star Rating
13
Total Reviews
0
Recent Reviews
1
Review Sites Found
Accepts Medicare
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Review Summary
BI Hospital received 46.2% positive feedback, with patients praising the friendly staff, excellent physicians, and accessible facilities. However, 53.8% of the feedback was negative, primarily citing rude receptionists, disrespectful front desk staff, and long wait times. Overall, the practice offers compassionate care yet it needs stronger front desk service.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
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List of Beth Israel Lahey Health Primary Care- Congress Street's Reviews
I like my doctor and yes, like others reviews here said. The receptionist is very rude. She's been rude for years and I wonder why she's still here every time I go.
Reviewed On Google
I am a patient at this BI hospital from 2004 until now. I also went to many branches of this hospital. But I have to leave this place and don't want to be a patient here anymore. Front desk service staffs are very disrespectful and have a disdain for patients. Every year I go for a check-up, the thing that disappoints me about this place is that they keep me waiting for a long time; although I did remind them that I don't have enough time, and asked them not to keep me waiting so long. They promised me, but when I arrived, everything was still the same. Their attitude is very disingenuous. Especially the front staff, I think they need to be re-trained. First of all they have to learn how to speak politely and courteously with patients. I really don't want to think that they discriminate against people of color like me or any different community.
Reviewed On Google
1st appointment as a new patient. The entire process from applying as a new patient all to today's visit was so simple. Scripts were filled ahead of first visit which was crucial for me. I was given Dr. Zawasky who was very attentive and is taking a pro-active approach to my healthcare which is a refreshing change from my previous Primary. Dr. Zawasky even called me personally the next day to give me the results of my blood work and suggest a vitamin D supplement to treat one of my conditions. Like I said, only my first visit. But if they are all like this one I'll feel like I'm in good hands.
Reviewed On Google
Avoid like the plague.
Reviewed On Google
Staff and providers are very friendly and helpful. Never a long wait. And it's a big plus that they have their own phlebotomist on site.
Reviewed On Google
Very rude receptionist. I found this exact practice through my insurance look up website. Yet the receptionist was rather short with me and told me they don't take my insurance.
Reviewed On Google
That was the worst expereience I have ever had with health care provider! Such a rude receptionists!!! They didn't care about anything I have told them! They even didn't want to listen to me! They treated me REALLY BADLY!!!! NEVER EVER AGAIN WOULD GO THERE!!!
Reviewed On Google
rude receptionist
Reviewed On Google
Office staff is friendly and accommodating as can be. Dr Buen-Camino is a fabulous MD along with the Nurse Practitioner are excellent thourough physicians that still have compassion. I have not had to see anyone else yet to assess them but I would assume the same excellence. The facility is clean and easy to access. I highly recommend this center
Reviewed On Google
Had a very helpful staff who made my visit very easy.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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