Vibra Hospital Of Western Massachusetts's Online Review Report Card

Great are giving

My husband has been there a little more than 24 hours and so far I am not impressed. He was transferred from UMass at dinner time ( which he did not get to eat). I was on the phone with him for about an hour during which time he told the nurse he had not eaten and also that he needed to be cleaned up ( when he needs a bed pan because of medication he can’t wait). She said she would get someone. 45 minutes later when I hung up he was still sitting in a dirty bed and still didn’t have food. He was told the kitchen was closed. Not exactly what a patient who just spent almost 7 weeks in ICU needs to hear. This morning he told me he finally got a cup of yogurt around 11 pm last night. In the morning he has a medication he has to take at least an hour before eating. They brought his breakfast, but he couldn’t eat because they had not given him the medication. When I spoke with him at 10:30, he had finally had the pill, but was having to wait to eat at least 2 hours after his breakfast arrived( and closer to lunch than breakfast!).

I recommend this hospital and give it 5 stars. The staff here are always treating myself and other patients with kindness.

This hospital is not what it says it is. The case management talks over you when you disagree, makes you feel like you are stupid. They don’t follow through with their physical therapy schedule. They like to keep patients there longer than they are supposed to be. The Nurse Practitioner thinks she’s a doctor and acts like she knows everything. They don’t try hard enough to get patients strong enough to come home. Honestly, don’t send anyone you care about to this “hospital “ they are short staffed and very impatient with the patients. Cannot wait to get my spouse out

This review has been removed for violating our Terms of Service

From the time that I came in to this hospital, I've had nothing but good nurses taking care of me and pushing me to go forward so I can get out of the hospital and go either to a Rehab Center, or, to go back to my family.

Incompetent facility, doesn't take the extra step to help the elderly.

If I was able to give them a ZERO, I would give them ZERO except for the physician who called to informed me that my mother had been admitted to the UMASS hospital.... Andddddd here is the rest of the story. 1st I have strong back ground in Healthcare Management and with the Dept of Community Health/Health Care Regulation and The Joint Commission Accreditation , so I can honestly say, Im not a novice when it come to understanding the importance of the term(s) as it relates to long term care facilities. For example, Continuity of Care and Care Plan protocols to include basic Case Management (GRF, Creatinine Score, oxygen per minute, ejection fraction, BUN score, IADL/ADL ,NSI ... Narrative (briefing of Nurse's Notes) and assessment entry protocols ect... In less than 9 days my mother was given Morphine (several doses) without her inform consent/ or mine on several occasions ( I had no knowledge); and when I question the nurse who administered her the morphine, she replied, well the other RN gave her morphine last night at 8pm , she developed a UTI, pneumonia (left lung), pressure spots where they were not turning her Q2, her hair had not been comb (matted and dirty), skin was extremely dry and peeling (my mother is black), blisters developing on the inside of her hands from dry and dirty nails and hands). They give our older adults patients doses of morphine to sedate them so that they are unresponsive and or heavily sedated and there is minimum care (freakin lazy!). My mother was (is) Trach dependent with limited range of motion. They have a no visitation policy ( I wasn't aware of until she was transferred out of the hospital to their facility). The DON has a nasty unprofessional attitude (I'll deal with her with the state of Mass), they DO NOT return calls ( each time I called I confirmed the correct number and my name) ; I call once a day for lab up dates and or updated daily narrative. Before I hang up, I state, if there are any questions or concerns, please call me. I work for DoD so we are on call 24/7 days a week. One RN (Renali) , not sure of the spelling of her name was very helpful; however, the other RN's ...disengaged, clueless and not informed of the last progress notes and or failed to read them so I would get multiple of inconsistent health update reports regarding my mother. Had she not gone to the emergency room, I believe my mother would not have survives. My mother has her PhD and has worked tirelessly advocating both of the federal and local municipality for human rights, community empowerment ( grant writing) conducting and volunteering in research, education and advocacy for the greater Boston, she currently sits on several boards in the Greater Boston Area. Im disgusted how Vibra Hospital and the staff have treated and neglected her (my mother) care. I didnt want to publish the pictures I have taken but I will submit them to the state and seek further advice of filing a charge of elder abuse and neglect of an older adult in the state of Mass regarding how Vibra and their staff treated my mother and the lack of care she received) Regarding the nasty and rude Director of Nursing(DON) .... Please read my review and take heed. I also, was fooled by the review(s) I read (march 2021) and also, I assume that my mother would be ok because they (Vibra) had recently received their site visit from JCO (Joint Commission). Im curious of what their site visit score was (they would not share that information with me). Again all fair to the physician on call who reached out to me and helped me to figure out where my mother was. When my mom saw me, all I could do was to cry, she was much more frail and swollen. I apologize to her and I spent the last few days caring and cleaning her up. I kissed her and promised her that she would NEVER return to Vibra Hospital again and I will file with every agency and state elected official to include Area on Aging and other federal agencies to ensure this type of treatment does not happen to another Older Adult. FYI, Im just getting started!

If I was able to give them a ZERO, I would give them ZERO except for the physician who called to informed me that my mother had been admitted to the UMASS hospital.... Andddddd here is the rest of the story. 1st I have strong back ground in Healthcare Management and with the Dept of Community Health/Health Care Regulation and The Joint Commission Accreditation , so I can honestly say, Im not a novice when it come to understanding the importance of the term(s) as it relates to long term care facilities. For example, Continuity of Care and Care Plan protocols to include basic Case Management (GRF, Creatinine Score, oxygen per minute, ejection fraction, BUN score, IADL/ADL ,NSI ... Narrative (briefing of  Nurse's Notes) and assessment entry protocols ect... In less than  9 days my mother was given Morphine (several doses) without her inform consent/ or mine on several occasions ( I had no knowledge); and when I question the nurse who administered her the morphine, she replied, well the other RN gave her morphine last night at 8pm , she developed a UTI, pneumonia (left lung),  pressure spots where they were not turning her Q2, her hair had not been comb (matted and dirty), skin was extremely dry and peeling (my mother is black), blisters developing on the inside of her hands from dry and dirty nails and hands).  They give our older adults patients doses of morphine to sedate them so that they are unresponsive and or heavily sedated and there is minimum care (freakin lazy!).  My mother was (is) Trach dependent with limited range of motion.  They have a no visitation policy ( I wasn't aware of until she was transferred out of the hospital to their facility). The DON has a nasty unprofessional attitude (I'll deal with her with the state of Mass), they DO NOT return calls ( each time I called I confirmed the correct number and my name) ; I call once a day for lab up dates and or updated daily narrative.  Before I hang up, I state, if there are any questions or concerns, please call me. I work for DoD so we are on call 24/7 days a week. One RN (Renali) , not sure of the spelling of her name was very helpful; however, the other RN's ...disengaged, clueless and not informed of the last progress notes and or failed to read them so I would get multiple of inconsistent health update reports regarding my mother. Had she not gone to the emergency room, I believe my mother would not have survives. My mother has her PhD and has worked tirelessly advocating both of the federal and local municipality for human rights, community empowerment ( grant writing)  conducting and volunteering in research, education and advocacy for the greater Boston, she currently sits on several boards in the Greater Boston Area. Im disgusted how Vibra  Hospital and the staff have treated and neglected her (my mother) care. I didnt want to publish the pictures I have taken but I will submit them to the state and seek further advice of filing a charge of elder abuse and neglect of an older adult  in the state of Mass regarding how Vibra and their staff treated my mother and the lack of care she received)  Regarding the nasty and rude Director of Nursing(DON) .... Please read my review and take heed. I also, was fooled by the review(s) I read (march 2021) and also, I assume that my mother would be ok because they (Vibra) had recently received their site visit from JCO (Joint Commission). Im curious of what their site visit score was (they would not share that information with me). Again all fair to the physician on call who reached out to me and helped me to figure out where my mother was. When my mom saw me, all I could do was to cry, she was much more frail and swollen. I apologize to her and I spent the last few days caring and cleaning her up. I kissed her and promised her that she would NEVER return to Vibra Hospital again and I will file with every agency and state elected official  to include Area on Aging and other federal agencies to ensure this type of treatment does not happen to another Older Adult. FYI, Im just getting started!

El peor lugar de todos. Se tardaban en contestar las llamadas Telefónicas. O nunca llamaban para saber cómo estaba mi familiar. Nunca bañaron a mi familiar. Estaba sucio y en malas condiciones. No lleve a un ser querido aquí.