Al-Aswad Dental's Online Review Report Card

Went to Aswad 2 and half years ago for incisor tooth resin repair. (I'm Chinese and had many dentists in China before) She's the best I've ever had. The resin repaired tooth is still intact and works perfectly. She might not be very talkative, but she is so confident and good on her dental skills!

Unfortunately I would think twice about working w this team. I was a client for 15 years, started when my son was 4 years old. At first the experience was a very good one, they worked well w my son who was a fidgety kid, and it became convenient for me to also have my dental care here. So I joined and they did both my and my son's care. Literally my only dental health need was for regular cleanings. Years passed and I ended up needing a little more work, including 2 root canals. I experienced great pain and discomfort before during and after the root canals. This pain was not any fault of the dentist but she did not believe me or acknowledge this pain and this bothered me. Why would I make up that I was in pain? It's not ok for her to decide that I am not in pain when I am telling her that I am in pain. I then began to have problems w the front desk. They forgot to cancel an appointment of mine, and the phone call Dr. Al Aswad made to me was most unpleasant. She did not believe that her assistant forgot to cancel the appointment, even though apparently she did not remove it from their books when I booked the new appointment. I had nothing to do w the front desk error and did not appreciate the attitude I received suggesting I did something wrong. Another time the assistant did not call insurance ahead of time for coverage/pre-estimate, and I got an unexpected bill for services that weren't covered. And it wasn't cheap. They should have followed procedure to get the pre estimate. Even if I was not covered, at least I should have been informed, just like every other time I needed a pre-estimate. Because I never received a pre-estimate, and this second procedure was like the first root canal which was just done, I interpreted that to mean it was covered. The bad attitude they began to display increased w each occasion. The Dr would tell me that I did not have pain when I would tell her my concern about so much pain related to root canals. Didn't seem to believe me when I asked questions seeking more information or advice about what we could do or what was the expected outcome for my teeth etc. 15 years, I never missed an appointment, neither me nor my son. I got very sick one night this past year and had an already-scheduled cleaning for the next morning. The Covid virus is/was still present. It was not the height of Covid, but we were still experiencing the virus. Their office was closed when I called to cancel, and I had to leave a voice mail noting that I had gotten hit w a virus, was very sick and couldn't make the appointment in the morning that I would call to reschedule. The next morning I am sound asleep, very very sick, phone rings it is the front desk very rudely demanding my cancellation fee of $150. Not "Hi how are you feeling Nancy my valued15-year client," or "Sorry you couldn't make it in for your cleaning." Only a single harsh sentence, "WHAT ABOUT THE FEE?" I was speechless and taken aback. I was so sick, had done the dutiful thing by calling the night before to cancel which was done as soon as I realized that I was too sick to make it in the next day, and to be accosted 5 minutes after 9am when they opened by such a rude demand blatently only looking-for-money was a major turn off. I wouldn't do business with these people who falsely advertise to be a family practice suggesting they care about you. They only care about your money. They do not treat you like family, not like a friend or valued client. After this incident, for comparison purposes, I phoned three dentists after this happened and asked what they charged for a cancellation fee. One charged $75, the other charged $0, and the third dentist charged $0 but would not allow for a second cancellation, meaning they would discontinue working w you should it happen a second time. This experience speaks for itself.

Here we are in 2023 and all that I've experienced (confirming all that I heard from a trusted friend who directly recommended this practice after multiple years before she had to move away) is the very highest level of professionalism & competence at every stage of the process. I hadn't been to a dentist in many years, and I'm pretty darn nervous about dentistry. She was incredibly non-judgemental, completely thorough, and utterly transparent about everything from my upcoming options to billing. I also heard some of her story, the story of her practice, her guiding philosophies etc.. Consequently, I strongly suspect her early Pandemic negative reviews may not be the whole story. No matter how thin you slice the bread, there's always two sides. For my money, I believe Dr. Al-Aswad is a gentle, caring, and competent dentist (that goes for her assistant as well).

Wonderful staff. Very accommodating of my need for a last minute appointment. Dr. Al-Assad went above and beyond in addressing my concerns.

I've been going to Al-Aswad dental for ~7+ years. Dr. Al-Aswad and team always take great care of me and my teeth. They are kind and professional, and Dr. Al-Aswad's expertise is without question. I'm the type of person who hates going to the dentist generally, and she makes it a pleasant experience for me nonetheless. It's also worth noting their Covid precautions throughout the pandemic have been top notch-they clearly take patient safety very seriously.

They did my Invisalign tremendously and were very kind! Great work! Highly recommend.

Written by Mariam E. Hi. I have been going to Al-Aswad Dental for my cleanings since I can remember. It has always been a great experience for me, and the rest of my family. I would like to thank Dr. Al- Aswad for always keeping my teeth the best they can be. As for service, all the adults who work there are very kind. The doctor herself is also a very kind person. For kids, it is also very enjoyable. You have an option to watch Netflix on the TV in the opratory. When kids are done, they are able to pick a prize from a treasure box, that’s always full. I’ve always had a great experience every time I go to see Dr. Al-Aswad. She also gets the job done nicely. My teeth are always shining clean! Thank you for everything you’ve done, Dr. Al-Aswad. I can’t wait till my next visit!

She would always say I needed crowns and now I'm waking up crying because of the pain. She gave me 6 crowns for no reason and she always yelled at me. I'm sorry but 1 star

We just had a terribly upsetting experience at Al-Aswad Lina dental. So bad I felt unsafe for myself and child. We arrived at our appt. time and were notified we were an hour late. We didn't get a text message. They had the wrong number in their system. The receptionist was very nice and professional. I calmly said we don't want to be charged a missed appt. fee because we never got a reminder. After a few minutes the dentist came out, Al-Aswad Lina. She came out hot and firing (so to speak). She was very upset before I said a word. I am a school teacher and education professional and am able to stay calm, and I did. After a few minutes of this I calmly stated that she seemed very upset and I was just trying to figure this out. She continued to talk to me in a very disrespectful and angry way, by the way right in front of my 9 year old and another child in the waiting room. She then explained, "I'm tired of hearing your demands"! I then calmly asked her what my demands were and she just walked away. I said, ok, 'we are leaving and she just nastily said, "we'll, we are charging you the no show fee". At this point I just wanted to get my child out of the line of fire so we left. Overall, I am horrified and question how she acts when she is alone with children. She obviously had a bad day before I arrived, and I feel bad that she did, but it's entirely unprofessional and unethical that she took it out on my and my young child. I will never go back here and am reporting her to the appropriate professional associations. We just had to spend an hour at home processing this with my child so she feels ok. Do dentists have to take the DO NO HARM oath? If so she broke it. My name is Bryan Campbell McCormick

Dr. Al-Aswad is the best dentist I have ever gone to. She is straightforward and thorough and gentle and has done dental work for me that other dentists ignored or set aside because they said it was too tricky. She is also a kind person who makes our family feel like she knows and cares about us personally. And not surprisingly the whole team she has put together reinforces this feeling with their calm skill and competentce. It's a great dental practice.