Baystate Children's Hospital's Online Review Report Card

After reading reviews, I was so worried about taking our kid here, but now I'm honestly shocked about the other reviews. We had one of the best experiences at Baystate Pediatric ER. The nurses were friendly and very caring, the hospital was clean, and the doctor was extremely helpful and caring. People forget that hospitals across the nation are short-staffed, and unfortunately, they can rush everyone to the back! When we went in last night with our son, who had a high fever, stomach ache, and head hurting. We got Triaged pretty fast and also treated pretty quickly as well. Overall I would give our experience last night a 10/10 as they meet every expectation a parent could have for a Pediatric ER. Again for those complaining about the wait time, that’s EVERYWHERE, not just this hospital; many nurses and doctors stepped away when Covid hit!!

Today was a long day…Royce had his first ER day. He hasn’t gone number 2 in over a week. I called all the doctors around here went to appointments and all I got was give him laxatives,rub his belly, juice, suppository….everything you can think of I was told. As a mother I looked up everything that they told me before I was told. It was old news. I decided to take him to Baystate Children's Hospital . Let me tell you…quickest,nicest….and most help I’ve gotten ever. They made me feel comfortable and helped my boy feel 100% better. I HIGHLY recommend bringing your child there. I’ll be going there no matter what for my child if it ever came down to it. I wish I knew everyone who worked there and was helpful because I would like to say thank you to them again…! Thank you so much

The first time I had, had an accident and they just left me outside on the hallway, second time I come, I'm pregnant (I'm 17) and they've left me for 5 hours I'm throwing up and crying in pain they're horrible

The picture speaks for itself. Expected to wait in a box with only hard chairs for hours and hours with sick/tired children. Unrealistic…

I will never take my child here again. Some how the nurse forgot him food even though he’s been there all day. They were 3 hours late on his third IV. They also made my immune compromised son share a room with another sick child. The “care” here is a joke. Throw a dart and pick any other hospital but this one.

Do not bring your child here if they are medically complicated. Something as simple as a neutropenic fever, they couldn’t even manage to effectively treat in a timely manner. Their negligence is going to get a child severely Injured or worse, killed, and they’ll blame every other possible outlet before owning up to their own faults. Your child shouldn’t leave the hospital in worse shape than they went in….

The worse ever. Over 12hrs just sitting doing nothing. The worse ever. They must get paid from your insurance to keep you in the waiting room . Doctors are horrible they don't call patients at all i say for 7hrs before I saw one person get called from my lobby. They will NOT meet your accommodations and will probably let you die. I'm not even joking. Everyone is miserable and wants to go home and most people they are just gonna give you a Tylenol and tell you to walk it off. You only earn the Tylenol after you sit for over 7hrs. The waiting time is lying saying 30mins it should be 12hrs minimum. The doctors will just kick you out if you don't do what they want, regardless to medical risk. Read low reviews first! More realistic. Take it from me I've been dealing with this since I was young. Goto ct or Palmer!!

They were very good to my son when he went in today. I feel like they were very thorough with examining him. They were really good with him as well.

This place was absolutely disgusting. Masks, gloves, dirty paper towels, and over flowing waste bins littered the floors. Patients were ushered in and out of the exam room, and back to the emergency room to wait some more-with no cleaning in between. The wheels on the dirty hospital wheelchair rolled over the trash from the last patient as I brought my daughter in to be examined. We sat there unattended four hours without care while my 8 year old suffered with broken bones, and no pain medication. Finally at close to midnight they confirmed her bones were broken, gave her pain medication in the emergency room waiting area/exit and sent us on our way with merely a brace. She's high risk for severe illness, and I'm terrified of what we picked up in that packed waiting room. A child with whooping cough, and two with suspected covid shared the same small waiting area as the children with broken bones. A father left his children inside the waiting room alone as he went outside to shoot up. He came back in and nodded out for over an hour. I notified the staff, and I pray they did the right thing and those children are okay.We've been to many hospitals (for illnesses,not injuries) and I have never seen anything as bad as this. It was clear that the medical staff was completely overwhelmed. The number of sick and injured children exceeding their capacity, as they continued to trickle in. This hospital is failing as it tries to care for this large metropolitan area, and the children are suffering (literally suffering in their emergency room), but also as a whole in this community. The hospital needs more funding, and more medical staff or there will be more unnecessary losses here.As a parent of an injured child this was a horrific experience. It was also devastating to see all these medical professionals unable to care for everyone who needed it. The medical system needs an overhaul.

The nurses are rude and so are the doctors. The staff do not how to communicate and many of these people should not be allowed around children.The place is so dirty. For a place that should be clean especially during covid it is not. Dust is everywhere. My daughter named several dust bunnies. The bathrooms are so nasty do they even have people cleaning anything. Worst experience for our family. Our family was treated like trash. Absolutely no stars if that could be given