Baystate Rehabilitation Care- Springfield's Online Review Report Card
Baystate Rehabilitation Care- Springfield
3.3
Average Star Rating
20
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Baystate Rehabilitation Care- Springfield's Reviews
Special credit goes out to Courtney B. for her knowledge and deliverance of care.
Reviewed On Google
Seriously hideously run rehab. Can only make appointments two weeks in advance, and they are always full. It's an insane way to run a rehab. Going to Mercy instead.
Reviewed On Google
I have been calling for months and they have yet to call back. I understand there is a staff shortage but communication is key. The therapist themselves seem competent if you manage to get an appointment.
Reviewed On Google
The office staff are really friendly and pleasant. The physical therapists are very concerned with patient care and effective therapy to fit each person's circumstances. I'm very pleased with my experience at this location.
Reviewed On Google
The employees are wonderful and they have a great rehabilitation program
Reviewed On Google
*note: this review is for the baystate system and front office administration. It doesn’t reflect the OT and PT staff who have been helpful and nice to work with. This place perfectly exemplifies the low standards, services, and quality of healthcare in this part of the state. The front office administration at this place is horrendous. Some of the people up front were helpful and did their best with an abysmal scheduling system while others will make you feel bad about trying to schedule appointments. I get it’s not their fault but it’s still just an unpleasant experience. My main issue is with management. The scheduling is inconsistent, rules change, appointments don’t get scheduled, etc. and they simply don’t care. Baystate has a monopoly around here for many services and they know it and therefor have no incentive to improve. Do yourself a favor and go somewhere else if you can. Every branch of the baystate system has consistently failed me and the needs of my family.
Reviewed On Google
The therapists in that place are very kind and nice, my son feels like at home ❤️
Reviewed On Google
Beautiful facility and kind staff. It’s been great.
Reviewed On Google
i met with Tina for an intake interview. I have acute left side back pain, rated 10/10 with a physician referral for urgent therapy. I needed physical therapy desperately. Tina placed me in a chair providing little support and began her interview. I was profoundly uncomfortable, moved to another chair, tried to do something/anything to relieve the pain. I left, astonished that physical therapy would be a disaster at Baystate. I have attended Baystate in the past and always held the hospital and staff in high esteem. No more. I am seeking physical therapy elsewhere with competent, observant and responsive staff.
Reviewed On Google
Charged over $700 for an evaluation that lasted 30 minutes. Was told this is the going rate. Ridiculous.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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