John D Hackett's Online Review Report Card

Every time that I saw Dr Hackett who I loved so much I would travel 30+ minutes away to see, he was very thorough and helpful. I ended up leaving because I could not use the portal to reach him. His NP would intercept my messages to him and she unfortunately is not helpful, kind or in my opinion, very smart for a complex patient.

My prior doctor left for VIP service. I went on line to see who was local and picked Dr Hackett. He has exceeded my expectations. He is kind and considerate and listens to all my needs and issues. The staff and office is amazing and always attentive by email, live or by phone. I should mention that I work in healthcare for the 35+ years and a couple of weeks into our first encounter I needed a triple bypass and he and staff didn’t miss a beat. I have been lucky to make such a great choice in a Primary Physician. Thank You Dr. Hackett and his staff.

Been with him for 20 years!Great Doctor!

There are few reviews of Dr Hackett, so figured I should add one. He's been my primary for about 20 years. I just picked him out of a list when I was a young buck, because he was close and I needed a vaccine booster. What did I know? What luck! Dr. Hackett has been great, if you take an interest in your care. He always takes the time to have a conversation, explain what is going on, answer all my questions (I'm a curious sort) even though you know the exam rooms are stacked up. I have followed him through 3 offices he has worked out of. I did leave him for about 2 years, my Dad had a "great doctor" so I switched. I didn't get the relationship I had with Dr. Hackett. The last straw was when the new doctor told me I didn't have a hiatal hernia because only overweight people have those, despite having had an abdominal x-ray years ago where they by chance discovered it. I went back to Dr. Hackett and I am a patient for life. He and the staff have never let me down.

I can’t explain how Caroline O’Donnell & Dr. Hackett both are amazing respectful caring always smiling listens and never rushes you out the office 😊😊 Caroline O’Donnell words can’t describe how much you helped me when I was feeling anxious and always saying we will figure this out 🙏🏼 Dr Hackett my family and I been seeing for years I call him smiley 😊 my PCP is the best 3 million stars ⭐️

Very professional and you never feel rushed. Your a person not a number to him or his staff. Highly recommend !!! I have been with him for years !!!!!!

DO NOT got to this practice. This year, I went for a regular annual visit, and they sent me a bill for $500. I have been to their practice previous two years, and my bill was $0. Same insurance. Same annual check-up. If someone else have experienced this, I'd love to get together and file a class-action lawsuit. Highway robbery.

As a former patient of Dr. Hackett for my children and myself for the past 17 years, I would honestly say he is one of the worst and most lazy, incompetent doctors there is. I should have changed to another doctor years ago, however, I remember until 5 years ago, when he switched from Newton/ Wellesley Hospital how good he was.Four years ago, I had an injury from a friend's motorcycle and I went to Urgent care the night it happened. The next day when I went to his office, apparently he and his staff had already been informed about it, and all thought it was so funny. I ended up having a torn disk, and a fractured spine. I didn't know the results until 8 weeks later after I had an MRI, and he got the results, posted them and signed off on them without ever contacting me. I had to call and insist on him informing me of what I needed to do to get help. There have been several occasions when he has asked both my daughter and me how to spell the names of the prescriptions he is prescribing for us. I finally decided I was done with his ignorance and got a great new doctor. However, now Dr. Hackett and Caroline seem to be taking it out on my daughter and giving her such a lack of care. She has been waiting for over a week now for her inhaler refill to get approved by their office. Additionally, she is now finding several examples of false notes on her health portal about illnesses and conditions that she has never been diagnosed with and does not have. I am very disappointed by the lack of consideration Dr. Hackett and his office have given to my family.

I have been a patient of Dr. Hackett for over 20 years and he has been great. His medical assistants and office personnel have also been wonderful. I have recommended this practice to several friends.

I approached Dr. Hackett as a new patient with a very specific and urgent medical concern. He was quick to see me and address my concerns. His staff is courteous, attentive, professional, and respectful. I would recommend Dr. Hackett to anyone in need of medical care.