Deborah J. Riester's Online Review Report Card

The BIDHC practice in Wayland is absolutely the worst medical practice I have ever been to. First, Dr. Riester is detached from the patient, does not listen to the patient concerns, fails to follow up on patient issues and generally is inattentive to her patients. She also seems to practice a cookbook type of medicine and really does not dive into the unique circumstances of individual patients. I have been a patient for over ten years, and have grown less satisfied with each visit and appointment. i should add that I am in good shape and have few serious medical conditions, but I always leave my appointments feeling like a number and that there is no personal connection. I truly feel that I am without a PCP, which is why I am searching for a new Dr. The practice itself is impossible to deal with. When a patient calls for either an appointment or a referral, the patient is routinely put on hold for extended periods of time; I have been put on hold for over an hour. Zero Stars

Dr. Riester has been my primary care doctor and endocrinologist for over 15 years - even before she came to the Wayland Town Center. I can't say enough complimentary things about her. She cares about her patients and she and Leanne have helped me so many times with prescription issues, referrals, and just plain great health advice.I've seen some of the comments which talk about waiting times being long but the office staff posts the expected amount of waiting time for each doctor in the waiting room so they really are working to keep the office patient time friendly.I highly recommend her and am very happy to have found her as she is not only a great doctor but is also a great person.

Definitely. I have found her to be patient and concise. No nonsense!

She DOES NOT LISTEN to her patients! She is very condescending yet she is uninformed about key health issues. What this amounts to is a terrific waste of time when I came to her with my family history of rare genetic disorder, and she ignored it. If a Doc is too self-important to put the patient ahead of her ego, FIND A NEW DOCTOR! All my appointments were a waste of my time and Reister was always 40 or more minutes late to appointments. Never again! Stay away.

Doctor Reister is very thorough, and determined to help you get better. She listens to your symptoms, and works hard to determine the cause. I have seen many doctors over the years, and she is the only one who was able to determine the cause of my problems. Has called me on a Sunday to give me that results.

Rude and condescending, uninformed and insensitive. I told her that I am starting to plan to conceive and asked for her recommendations about fertility testing. She asked me if I am married and if I have a husband (!!!) as if I need either to become pregnant. Mind blown. She also cited "facts" about my concerns that are totally outdated and are not remotely progressive. Not a fan. She was curt and said neither hello nor goodbye to me. I do not know if people are used to being treated like cattle, but the interactions with her fele very impersonal and that is the opposite of what I am looking for in a healthcare provider. I cannot recommend her.

Dr. Reister is an excellent physician with a thorough and expert physical exam process. Her communication of the what, why and consequences are detailed and information-sharing at the highest level. She spent a large degree of time with me, more than any physician in my experience. I find her support staff in Wayland to be uniformly polite, professional and highly concerned. She is very busy, a testament to her successful practice. I consider it a privilege to be her patient and find her a huge upgrade from my former concierge physician. I like her confident and engaged manner with a patient. She deserves nothing but the highest of ratings. Thank you.

Discriminative to patience and her staff is a reflection of that. Even with her specialty and “knowledge” I had to to get a second opinion by a specialist at mass general to diagnose me with a simple case of pneumonia and her foolishness as well as “better” judgment costs me more than money. Even with a complicated medical history I was never treated, tested or referred appropriately. I know this as a fact because my mother who was a patient of hers never had to wait 3 months for an appointment or 2 hours in the waiting room. I was treated so horrifically that I had gotten to a point where I needed my mother to make appointments for me and meet me at the office at my appointments as a witness to get mediocre treatment. Dr Reister doesn’t give a damn about the lives of others and this is nothing more than just a job to her

I have been a patient with Dr. Riester for a very long time.

Been a patient for close to 20 years. Over that time Dr. Reister has consistently listened to my complaints, ordered testing when necessary, made correct conclusions about any diagnosis and given sound medical advice. Every time I listen and follow her instructions my symptoms and/or illness has eventually gotten better. To those patients who need coddling— she may not seem like she is listening sometimes— but she is —and she is trustworthy... and has been so far — precise in her diagnosis. Totally trust her