Rayus Radiology's Online Review Report Card

I arrived at West Cummings Park today and even though I had previously had images taken at the center I was unable to locate which specific building within W. Cummings Park it was in. The traffic was fierce and the gigantic parking lot was full with the buildings setback from the road.I called their office to merely receive directions to their building.  EMMA picked up the phone. I asked her my question and she yelled DONT GIVE ME AN ATTITUDE I thought I was hearing things and asked her what she said. She then said YOU WERE YELLING  I was not however I was on my cell in a very busy area outside.  I did not respond to her.Needless to say I was shocked to hear the RUDENESS COMING FROM A CLERK TOWARD A PATIENTI turned around and returned home immediately.  Social media will be warned about the LACK OF CIVILITY WITHIN this HOSTILE ENVIRONMENT.STAY AWAY FROM C.D.I. There are numerous welcoming caring and sensitive  diagnostic centers elsewhere

Out of 6 different MRI places this is the ONE where I got a straighforward answer the first time on pricing without getting shuffled off to billing or just treated poorly for even asking. Looking forward to my appointment and will update this review then

I cant believe it I called to ask a simple question and whoever picked up the phone in the scheduling Department was rude I said thank you very much they hung up the phone on me. If you dont like your job dont work there.

I had an open MRI at CDI yesterday. And to my surprise it was a great experience. I was so nervous beforehand but the second that I met the technician Mark I was instantly put at ease. Mark was patient kind funny and knowledgeable. He didnt start the imaging until I was 100% ready and kept me informed along the way. I knew before we started there would be 7 images. I got through each one easily with Mark talking to me in between and encouraging all along the way. Letting me know if the image was good how long the next one would take etc. After all the horror stories I heard about an MRI I will be the first to tell you that an open MRI is the way to go and that CDI is the place to have one.

Amazing service.Would and have highly recommend this location.The tech Bethany front desk Mary Lou were very friendly patient helpful.I wish I came here the firstbefore trying the circular claustrophobic MRI.

Very professional team.  They worked well together.  The room I was in had new MRI diagnostic equipment.  Price was lower than Shields MRI.  It was the main reason for me going since I have a high deductible.

The location is very convenient. They had an early morning appointment to accommodate me. They also have an open MRI. They provide earphones with music and you can bring in someone with you to sit next to you while having the image. It was very streamlined and the tech was friendly and made sure I was extremely comfortable. I would strongly recommend CDI

I FOUND THIS DIAGNOSTIC CENTER VERY USER FRIENDLY FRONT DESK MARYLOU GREAT BOTH TECHS I WORKED WITH JENNA AND MARK WERE FABULOUSLY TALENTED PEOPLE HELPFUL WITH EXPLANATION AND CARE IF YOUR CLAUSTROPHOBIC AS BAD AS SOME PEOPLE THIS IS YOUR MRI BRAND SPANKING NEW EASY TO GET TOO A GREAT EXPERIENCE A FANTASTIC COMPANY THEY WILL TAKE CARE OF YOU

I have had previous MRIs at CDI several yrs ago amp were always satisfied with the timely kept appointments how I was treated and the results.  I went to a hospital for the MRI and it was difficult booking a convenient time and felt that they were just rushing the procedure to get to the next.  I requested going to CDI as I had been satisfied in the past.  the whole experience was terrific from entering and leaving. I was so comfortable I could have falling asleep during some of the procedure amp enjoyed the music too.  I choose to go there even though it meant 1  12 hr ride from NH.  Highly recommend CDI

I just left there. I am a large guy and a bit claustrophobic. I didnt really know that I had a problem with tight spaces until I tried to get into a closed MRI machine three days ago and had a small panic attack. The CDI attendant Jenna was incredibly understanding and helpful. At the time she suggested I try an open MRI like they have at the CDI in Woburn.  So I booked my appointment.I went today to my appointment and the tech is again Jenna. She apparently works at both locations. She was again very patient and helpful. She understood my issue with space. Today she had a student with her name Chris. After they started the first image in the open MRI open is a misnomer its still a tight space and an awkward situation to be on that machine.  Once the first image began I was again having a small panic situation so Jenna stopped and came in to talk with me. Chris offered to stay in the room and talk with me between images. This really helped. I made it through the six images. Both Jenna and Chris are not just nice and patient they are KIND and that seems to be something that you dont find often enough these days. I cant thank them enough. Also the cost of this seems to be a good value. The staff at the reception desk is also great. They make the whole experience easy and as low stress as possible. Lets face it you get an MRI because youve got something going on and its usually a stressful time. Its great to find a place that cares about making the process as easy and low stress as possible.I hope to not need an MRI again anytime soon but if I do I will be going back to CDI and I hope to have Jenna or Chris there helping me out.