Adcare Outpatient Facility's Online Review Report Card

Had a good experience there. They really helped me. Most staff was great. Lots of different groups you can attend. Only bad experience out of the 4 months i went was that they sent my medical records in the mail to Spectrum Charter, not Spectrum Healthcare and I found out. One clinician put blame on me. Really? Being a addiction treatment program you would think Adcare is in communication with Spectrum Healthcare regularly and would have Spectrum Healthcare's Address on file. So, my personal, private records went to Spectrums cable company, not Spectrum Healthcare. You can't make mistakes like that. Then on top of it all, I was told they sent someone from Spectrum Healthcare in-person to the Spectrum cable company address it was mailed to.. They told me the cable company never received my records and no need to worry. Yeah, ok!!! I let it go instead if moving forward with getting a lawyer. Do not recommend.

The staff is kind, compassionate and respectful. If you are in need of help this is the place to go.

I arrived, very enthusiastic about turning over a new leaf, and looking forward to what I expected would be a benign process. I completely understood the reason for the search of my belongings and my person.  I understood why I was not allowed to bring shampoo or liquid hair product onto the unit. I'm still not sure why they took my deodorant and makeup, but, whatever.  What followed was a cascade of negatives.  I didn't suffer too much from withdrawal, just a little bit of tremor. The lithium they gave me allowed me to sleep well.  One of the counselors took me aside as he did everyone, and gave me a three page list of "thou shalt nots." Fair enough.  There are no tvs in the semi private rooms.  No pictures on the walls. The mattress on the bed was about 4" deep. The food was horrendous.  Who eats canned vegetables any more? The groups that they ran were, sadly, a takeoff of AA meetings. I can get that crap free anywhere.  There was no real one-on-one counseling. And the staff's overall attitude was one of thinly veiled disparagement.  I think I would have been okay with the place but for that attitude. Yesterday moening, on hearing that there was a Christmas tree in the lobby, I snuck downstairs for a peek.  The charge nurse asked me where I had gone.  I told her.  At no point was I alone.  She said, "You know, I should strip search you for leaving the ward."  That was it.  Wow. Of all the ways she could have addressed me, she chose a little bitch-on-a-power-trip statement.  After about 48 hours of being treated like a felon, I decided I had had enough and resolved to leave.  You should have been there to witness the way the staff acted toward me then.  Vindictive.  The charge nurse said, "You can't leave until you've spoken with the doctor." I told her, "I'm not here on a paper; I am here voluntarily, and I am leaving.  Please give me my stuff." They gave me my stuff.  (Except, when I got home, my klonopin was missing.  One is the asshole staff actually stole my klonopin). I took my belongings and went to wait for my ride in the downstairs waiting area. One of the the male staff told me, pretty harshly,  to get out and wait in the lobby.  I went to the lobby. Then another of the staff told me I had to leave the premises.  Now, the hospital is in a very bad section of Worcester.  I am 56 years old, short, and wear glasses. I am a target, if someone is looking for one.  It is November 30th, and cold out.  It was drizzling.  My cellphone was dead.  I ended up hiding on a doorstep in an alleyway next door for two hours until my friend was able to get there. there.  F*** you, Adcare.  I suffer from an illness. Would you treat a cancer patient that way if she wanted to go home early? Someone with an infection or  other visible physical ailment? Your obvious collective contempt for your clientele reveals your underlying belief that we are somehow bad, and need to be controlled, or punished for failing to be "normal."  May I remind you here that alcoholism is a serious, tenacious, and often fatal DISEASE? Your Nurse Ratchet act showed me your true motivation (money) and revealed your scorn for those you treat.