Carewell Urgent Care Worcester Lincoln St's Online Review Report Card

Improvement required from the front desk staff/system: I walked in and got help in filling the paperwork online by a nice front desk staff (3:50 pm). Then entered another staff who got my payment card information whom I asked how much time I have to wait to see a physician. The 2nd staff told me I will be told when it is the time and asked me to wait in the car. I was wondering why I had to wait in my car in a cold afternoon, probably using a heater, when there are 10 chairs vacant in the lounge / reception area. I then started to talk with my insurance company and did not realize I got call from the Urgent care facility. I got 3 calls within 5 min between 4:01-4:06 pm. Why to call someone so frequently if the person is not able to pick call? Then I received a message within 5 min that they cancelled my appointment. When I called them back after my call to insurance company at around 4:15 pm, I was told to re-register again. So, they deleted my information within 15 min of their first call when the facility was open until 8 pm? I was not sure what kind of treatment I would get, so I went out looking for other urgent care. Additional note: Also, they would not send you a bill and give you time to pay back unlike other organizations, but will deduct money form your debit or credit card on file. I guess if you do not have credit or debit card, you may not see a physician.

Almost 4 hour wait first thing in the morning Sunday. Have a massive infection cyst on my face. They told me they think it's a MRSA staff infection and gave me antibiotics. Didn't test for MRSA or even look at my face. How can you diagnose something like that? Tried this place again for my son who needed to be seen. His doctor told us to go and we even called their help center as well as their website saying they offer pediatrics. We’re turned away because my son is only 3 months old. They only treat 8 months and up.. it should be specified before people waste their time bringing their sick child out in the cold.

The waiting room was empty when I walked in @ 7:20 pm tonight. I needed someone to look at my ear because a loud noise had damaged my hearing. I was told they weren't taking any more patients tonight, but I could make an appointment for tomorrow. The end. I'll never come back.

“I think” and “I don’t know” answers to easy COVID test questions that either they actually didn’t know or didn’t want to bother with me. I’ll just walk in another Carewell and will actually get seen.

Wait for 1.5h in the car after they was call me and was told we are ready for you after you need wait another 30 min in lobby when they will get you to the room after that when you will get to the room they have only one provider and they have 4 more patients before me so it will take you more than 1h waiting just see the provider this is a joke!!!

For a facility that allows walk-ins...they don't accept it!! Or seems very soecific who they accept. I've been to a different urgent care prior to this one and they were able to see me on the spot granted they didn't give the right inhaler. But this urgent care on Lincoln St. didn't bother to take any consideration of my urgency and just said to make an appointment!!

This place is a joke, they might as well shut down. Scheduled 3 appointments for a pee test but had to cancel all of them because after waiting for over 45 minutes they had no staff to take me in. And this place is called urgent care?

Sent prescription to wrong pharmacy. when called the location lady was rude and no apology for messing up my daughter prescription. Take responsibility and learn to APOLOGIZE for your mistakes.

Angela the Physician Assistant and the front office are wonderful. Had a great experience, Angela was very thorough and incredibly knowledgeable. It's not an emergency room with endless resources but for less than life threatening matters I would definitely recommend.

he vicitado 2 veces y he notado muy poco profecinalismo the hacen esperar mucho la verdad no me siento como en el lugar pero pueden cambiar y veo que la mayoria solo dan 1 🌟