West Cecil Health Center's Online Review Report Card

This office is awful! Do not go here! I went to my appt today and they said they couldnt see me because their was a past balance of 15$. I said for what or when and they couldnt tell me! Why would I pay something you dont even know what is for?? Crazy! 20 minutes later they say its from nov 2016! It is nov 2019! Why is this being brought up now?? I have no bill! The office staff and billing department are lacking training! Do not go here unless you want long wait times and to be billed incorrectly!!

I started w/WCHC two years ago. In the two years, Ive had to call at least twice, usually three times before a scrip gets filled. Today, I called, the fourth time, and when I asked if she was sure, she said yes. I thanked her and she hung up on me. I do not recommend WCHC, incompetent.

My very first visit they coded my appointment wrong and charged me $113. I have a voicemail from August 2018 telling me not to pay that bill. I went in for a second appointment and paid 40% of that $113 so that I could see the doctor again, I assumed I would get a refund. I am still getting bills for $113 after explaining again that the coding was wrong and that I have already paid a decent portion of that $113 Im still getting bills from collections, even after faxing over my bank statements.

Theyve been helping me with my mental health since 2013... they sorta care. Just wish they drove medication to houses.

Apparently facility policy says you have to be seen every six months to refill ANY prescription. Who has time for that?

Ever since they moved their dental office to the old dental school in Perryville, Ive had bad experiences all around. Existing patients should not be treated like new patients or be given the run around or be handed over to students. Ive wasted so much time dealing with this new location. Hate to do it, but, Im finding a new dentist.

My husband is visiting there for the first time.  He has previously seen the physician at another practice and was pleased with his service.  However, today his appointment was at 12:30 and he texted me at 1:44 to say he was still waiting.  This is not acceptable.  Ill keep going to smaldore family practice in bel air.