Glen Bolliger's Online Review Report Card

I never write poor reviews but in this case I need to. During these trying times of covid 19 everybody is concerned with cleanliness which I understand. Dr Bolliger was not only harsh to my 93yearold mom and myself not once but a few times and my kind 93yearold mother who never sees negative in anyone said she would never go back to him. He was harsh with her numerous times yelling at her to keep her mask on of which she did not take it off but pulled it out to breathe as her glasses were fogging up. Even if she did take it off shes 93 kindly remind her she needs to keep her mask on Dont yell at her as if shes breaking some crazy rule. And telling her to put her feet flat on the floor twice maybe she didnt hear you the first time Dr Bolliger. She was so distraught when she came out of the office.They would not let me her daughter go in the room with her to answer questions and then accused her of not telling him correctly what she did for the last two weeks. She asked him to repeat questions as she could not hear good especially with the mask on. She was in the room for over 55 minutes without anyone letting me know what was going on. She was afraid they had forgotten her she said. Dr Bolliger if you are so concerned and wigged out over covid 19 you should not be working. Kindness matters even during this pandemic. If not more. You are to keep patients and their families calm and help them through these trying times with safe clean care. But that does not give you the right to be aggravated with us because of these things. Harshness was not accepted. We did nothing wrong but try to follow all these rules and my mother was 93 for Gods sake. Take a deep breath remember you have a mask on too if your patient takes theirs off by mistake. Universal precautions right? honestly I was so shaken up with the treatment of your harshness and didnt understand why is my mother is such a kind sweet soul. And I myself was not harsh with you either. We will not be back !

Doctor has a boring demeanor. My biggest beef with Mass Eye Associates is that it takes forever to schedule or reschedule an appointment. They reschedueled me for my 6 month checkup but it was 2 months after it was due, then when I had to reschedyle that one, it was at least another 2 months. Definely needs some better practice management.

I have asked him a question regading the issue with my eye, he could not answer it. I found the answer from google when I get home.