Adam Jm Kern's Online Review Report Card

This was the worst experience i had for my child, they claim to be a pediatric office but have no patients and experience with children, from the nurse to Dr Kern which was so annoyed of a 3 year old who was one scared to even be in a doctor office setting to making unprofessional remarks to even pushing us out the door as fast as she could and the front office staff is horrible, i was never informed that they don't take vision insurance they only take medical insurance, and they did not summit my visit claims properly and i had to contact my insurance to verify which turned out to be a even skeptical issue because what they are billing me is not what they billed insurance. Tryed to get clarification and supervisor front desk was tremendously rude and unprofessional did not let me speak and hear me out. I will never return to this office nor recommend it to anyone ever!

My son has been a patient of Dr. Kern for a few years, and during this time we've observed the practice go downhill. After a collection of experiences with the support staff leading up to and on the day of our recent visit, it was clear the time had come to make a change. Prior to the appointment, the scheduler and biller were appallingly rude when I called to inquire about insurance related questions, and at the appointment the tech was oddly combative with both my child and myself. Friends in my neighborhood group highly recommended Dr. Wei in Arlington, Dr. Amy Jeffery in Falls Church and Dr. Jennifer Dao in Springfield, so looking forward to finding a better practice for my son's next appointment. Also, as others have mentioned, this office is notoriously behind schedule, which was often mind-boggling since anytime we'd been there, there weren't many patients in the office to begin with.

Our family was referred to Dr. Adam Kern by our pediatrician and he has been absolutely fantastic. He is very easy to talk to and provided us with enough information to make us feel comfortable about our son’s surgical procedure. The entire staff has been so great making our son feel comfortable before and after the surgery. I truly would like to thank them for making this whole experience seamless.

As so many of the other reviews describe, this place is horrible, please do not take your children here. Dr.Kern and her staff are very rude and unprofessional... trust me and all of the other reviews, stay away!!

be ready to donate a half day wait for a 20 minute appointment. and when you have to schedule something at the hospital, know they won't be flexible at all, even when your child (with way more serious health issues) has a valid reason. we've been taking our son to see Kern ever since his first doc retired (Kern's husband, Dr Deegan, who was great)...never really liked her but she seemed knowledgeable and was married to the original doc we liked so much. fast forward a few years and our son comes due for his annual exam (he had brain and eye cancer). it has to be done under anesthesia so requires a hospital visit. Our son's cancer left him with very little pituitary function. His sodium levels aren't regulated like normal so his fluid intake and urine must be monitored closely. as such, when he has to go NPO for 8 hours prior to anesthesia we have to time it right as to not throw the sodium out of wack, which would require a stay in the PICU to fix....so its important that we time it right to avoid something crazy happening. When we found out we were scheduled at 10a we asked if we could switch it to the first appointment due to these concerns and were told "no, if you don't like it then we can recommend another provider"..wow..great bedside manner, especially when one considers that the patient is 4 years old! its not like we are being difficult, its out of concern for our son's other, more important health issues that we request the early time slot. We are willing to postpone his check up to make it work but instead get the disrespectful response. Find another provider who isn't satan

Long story, shorter:-Unprofessional staff that are rude and confrontational -Super long wait times -Dishonest and fraudulent billing behaviors-Not good with children-Rude, bitchy receptionists that lie-Disorganized-Sloppy practiceAVOID!

Best experience when working with specialists working with my kids. Dr Kern is an expert who takes time to explain and educate parents and kids. Shes been great working with my daughter and is great in explaining with us each step of the way, including our daughters need for glasses and working to improve her eyesight. Couldn't ask for much more.

The doctor was friendly & nice but the front desk staff was so rude. Not interested in continuing our care here if that's how we are greeted.

Dr. Kern was WONDERFUL when we had to get our sons procedure done at 7months. He eased my fears about my sweet baby boy going under anesthesia for the first time as well as the anxiety of recovery. He truly cares about each patient and gives them the time needed to discuss all details. I highly recommend!!!

Ridiculous wait - not worth it unless you have a specific need for a specialist. 2 hours before being seen. They really need to fix this