Johns Hopkins Community Physicians - Canton Crossing's Online Review Report Card

I've always had great care and rarely have an overly long wait. I've found the clerical staff to be just as pleasant and accommodating as the professional staff.

We love Dr. Reisner. She always provides exceptional care. The office staff is so friendly and the nurses are awesome as well. We’ve moved out of the city and keep coming back here.

Too much bureaucracy and self-importance. Not a patient-centric outfit. When I receive text messages to fill out a survey, you have to jump through more screen time hoops. I am a former R.N. I have worked with good caring doctors. JHCP does not foster good care. Just the opposite - you will not get care that you need. Most recently, they no longer do blood work in their offices because they are too busy. There is no respect for individuals. It all seems to be CYI (cover your ass) approach. They are horrible. If you are vulnerable, old, or special needs, you will not improve or get the care you need, in my experience. My location is Downtown Bethesda. I have a neighbor who was unhappy with his assigned doc. There have been very dissatisfied reviews of the doctor I am assigned to. There are too many instances of neglect and a system that just doesn't care. This does not reflect on the nurses and doctors at their flagship hospital in Baltimore, which is rated very highly. This is a bad review of the Community Physicians.

This is beautiful : mind you the place has an OB/GYN & I'm sure have treated women post pregnancy matters. I happened upon an emergency - call it what you want, 'maternity pad' 'post pregnancy pad' 'post pregnancy sanitary pad' : NOT ONE SINGLE SOUL WORKING IN THAT PLACE KNEW WHAT I WAS TALKING ABOUT! AND IF THEY DID AND WAS ACTING AS IF THEY DID NOT, THEIR BEHAVIOR SPEAKS LOUDLY ABOUT THEIR INCOMPETENCE AS MEDICAL PROVIDERS.

I have never posted a negative review, but I am making up for it now, with the length of this one! If you are looking for a doctor, please bear with me. I have been a patient at Johns Hopkins Community Physicians in Belcamp, MD, for two years, and twice they have let me down, most recently today which compels me to write this. JHCP-Belcamp has not had my back when I needed them. I take my health seriously, am committed to annual physicals, blood work, mammograms, etc., whatever the doctor orders, and I respect doctors, nurses, and PA's. I am happy to say that I have had excellent care in the past, but I think this practice has a business model that has making money as its primary goal. I have never felt this before regarding my medical care. Over the course of the past two years, I have called my doctor only twice, both times to ask for a prescription. Both times, I was told that I would need to make an appointment to get the script. They stated it was their policy. I understand the policy, but let me tell you what happened in more detail. Last fall, I had an important professional event, and I could feel a cold sore developing on my lip. I have lived with cold sores my entire life (I am 62 now), and I have always had a script for Acyclovir at the ready. For those of you unfamiliar with this drug, it is taken as needed, and preferably before the cold sore starts. I had a script issued in Florida, but there were not enough pills to complete the regimen. I phoned JHCP-Belcamp and asked if they would call in a script for me. They said I would need to make an appointment. I had visited the office relatively recently for my annual physical and they had my current health history. When I explained over the phone that I had been on Acyclovir throughout my life - and only took it when I felt a cold sore coming on - they still said I needed an appointment. I reminded them of my recent physical and emailed them photos of my current script. I told them that I live 45 minutes away from their office and that my event was in a couple of days. They still said they needed to see me. Acyclovir is a benign drug, so I asked to speak to someone else in the office who could help me. I couldn't believe that I was having such trouble! Well, I never got the script and wound up with a cold sore. Fast forward to today. I have COVID and feel lousy. I went to Patient First on Saturday because JHCP-Belcamp was closed. I tested negative at Patient First but knew that I had been exposed to COVID and I was highly symptomatic. They did a PCR test, and a positive test result came on Sunday. I had the results sent to JHCP-Belcamp. First thing this morning (Monday), I called JHCP-Belcamp and asked if they thought I was a candidate for the antiviral drug Paxlovid. I explained to the nurse that I am in day 4 of symptoms, have had chest tightness and coughing, that I am 62 years old, and that my dad and grand dad died of lung cancer (medical history that JHCP-Belcamp has on file). My lungs have always been a worry. I am fully vaccinated and once boosted, but I felt because of my age, family history, chest symptoms and because COVID is a respiratory virus, I felt vulnerable. Well, guess what they said: you need to do a Tele-health appointment to get a script. It crossed my mind that they might ask for an appointment, but I thought because I had just been examined at Patient First, tested positive yesterday and spoke in detail to the nurse about my symptoms today, that they would either say that I was not a candidate or that they would call in the prescription. But NO, I had to make an appointment which I did not do. I count on my doctors to be there for me, and to help me when I need care. I do every test and follow up visit they ask me to do, but when it comes to calling in a prescription, their policy appears to be motivated by money: make an appointment to make a buck. I value my health and my doctors too much, and this is not serious medical care.

They're the best- specifically the pediatrics dept is where we go. Dr. Reisner is so caring, and all the docs there are so responsive. Convenient location with free parking, and part of Hopkins system so they can get you into specialists easily. They always go the extra mile.

Waited over 50 minutes for a nurse visit. When I ask the front staff how long would it take they ask again my name and waited for other 40 minutes. When I asked again if I was going to be seen a front staff member asked a medical assistance if she knew anything she was rude an responded that she didn’t know anything about it and walk away. Finally after 1 hour and 30 minutes they come to get me for the visit.

DO NOT GO HERE. Pediatrician's office was terrible. Lost daughter's newborn screening and bloodwork on 2 different occasions. They also scheduled me for her 1 year vaccines too early, knowing that the state wouldn't allow her to get vaccinated that early, but didn't tell me, so we had to pay for multiple visits. They also screwed up her COVID test (even though we knew she was negative because everyone around her was). WORSE EXPERIENCE I HAVE EVER HAD WITH ANY PHYSICIANS OFFICE.

The gynecology team is terrific. Highly recommend them.

Always running at least 45 minutes late. Don’t bother showing up on time. But that’s just how anything run by Hopkins works.