Richard Pomerantz's Online Review Report Card

Awful human being

Refused to have the courtesy to address my complaint. He is a pitiful person.

Eileen Raymond and Tony Raymond 973 Circle Drive Baltimore, MD 21227 (410) 247-0837 COMPLAINT AGAINST DR. RICHARD POMERANTZ AND SAINT AGNES HOSPITAL 9. On 8/26 I finally got a call from the social worker. She told me I had to call Don at Summit Park. I asked why. She said my mother was already sent to them, and I had to arrange payment of $2500 for the first 10 day stay. I reminded her that this year she had spent weeks in St. Agnes, and 5 or 6 weeks at Charlestown, and all of her bills were covered by Medicare and CareFirst. She said that was how her doctor at St. Agnes admitted her. At no time was I ever informed by anyone at St. Agnes that she was put in observation status, and apparently not admitted. 10. On 8/27 I drove to Summit Park and paid $2500. Thereafter, I called Josh Alperstein, their so-called patient advocate to make a complaint and grievance. He finally returned my call on 9/2, six days later. I complained about her billing and status. He informed me that he would talk to a doctor. I told him that I wanted to make a formal grievance. Four weeks later he finally got back to me only because Richard Pomerantz told him to call me. I finally received a written confirmation of my complaint on November 11. This complaint was conveniently dated October 28, some three weeks earlier. 11. In August I called Medicare. They told me to call CareFirst. Carefirst tells me to call Medicare back. Medicare tells me to complain to Livanta (866-532-3978, which I did. I spoke with a Loretta. This was another waste of time. After making a complaint to Loretta, I tried 22 times to return a call, leaving messages about 10 times. She never returned any calls. 12. In September, I again called Medicare. Now I am told they are obliged by the hospitals records how my mother was classified. They said if she was placed as admitted, all bills would have been covered. They said her status should be reclassified by St. Agnes. I was told to call first the patient advocate, which I already did, and then the person in charge of the ER department. I called the following: Head of Nursing at ER, Sue Mathers 667-234-7683 Head of Physicians at ER, John Faulk 667-234-2014 Head of all the doctors at St. Agnes Richard Pomerantz 667-234-8723 Pomerantz refused to speak with me. He just had Josh Albertine call me. CEO of St. Agnes Christopher Chekoris 667-234-3114 Chekoris said I should complain to Medicare, but he would try to get my mother’s status reclassified, and he would call me back. Naturally, I never heard from him again. All of the others I spoke with. Each expressed their concerns and apologized for my mother’s treatment. All said they would get back to me. All did nothing. 13. St. Agnes is clearly guilty of malpractice and neglect. Their negligence in January has resulted in permanent disability to my mother. On August 5, we were never informed about her broken shoulder. They didn’t even give her pain pills. Only 16 days later did we learn of her condition. This would be considered awful treatment even in a third world country. We were never informed at any time she was under “observation” by Rupinder Sandhu. I only learned this after she was sent to Summit Park. We were never informed until after my mother was sent to Summit Park, that we would be responsible for bills. 14. How could a 96 year old patient with an unreported broken shoulder, and a urine track infection be considered under observation? Most doctors would know that a UTI at that age is particularly dangerous, and can easily be considered life threatening. My mother had to endure at least 16 days of pain, without being prescribed any sort of medication. 15. There continues to be no accountability, nor transparency by St. Agnes. Section 2 of the Medicare & You , page 28 states”A Medicare Outpatient Observation Notice…You must receive this notice if you”re getting observation services for more than 24 hours.” I received no such notice from Medicare or St. Agnes. As I mentioned I was only informed that my mother was under “observation” until after she was discharged from St. Agnes. Medicare tells me to complain to CareFirst. CareFirst tells me to complain to Medicare and St. Agnes. Medicare then tells me to complain to St. Agnes. I request that her status be reclassified, and that we be reimbursed for the $2500 we had to pay Summit Park, due to the outrageous treatment by St. Agnes. 17. Richard Pomerantz does not even care enough for his patients to even have the courtesy and professionalism to return a call. He is a pathetic excuse for a doctor, much less a head of all the other doctors.